Account Manager

<p><b style="font-size: 18px">🌎 About Us</b></p><p>At TeamSnap, we believe when the world connects through sports; the world becomes better. TeamSnap is a sports and communication platform dedicated to taking the work out of play in youth sports. We also believe our jobs should excite us, our teammates should support us and our bosses should inspire us. We empower our people to bring big ideas and tiny egos, landing us on Outside Magazine’s list of “<b>Best Places to Work" </b>and Built In’s “<b>100 Best Remote-First Places to Work."</b></p><p><br></p><p> </p><p>TeamSnap is seeking an <strong>Account Manager</strong> who will establish strong relationships with TeamSnap’s Sports Organization customers, ensure high retention and product adoption. Ideal candidates have strong B2B relationship management skills and a consultative sales approach while being a collaborative teammate, who loves to make everyone better.<br><br></p> <p><strong>What Makes This Different From Other Account Management Opportunities?</strong></p> <ul> <li> <p>You’ll be equipped with the latest tools such as Salesforce, Slack, Zoom, and ChurnZero</p> </li> <li> <p>You’re not in a churn-and-burn environment. We’ll support you with training and continuous coaching to be successful.</p> </li> </ul> <p></p> <p></p><p><br></p><b>Important Qualities: </b><div> <ul> <li> <p><strong>Motivated </strong>- You get excited about exceeding business sales goals</p> </li> <li> <p><strong>Strong Business Acumen</strong> - You understand our customers goals and operations and how TeamSnap can add value to their organizations</p> </li> <li> <p><strong>Resilient </strong>- A hunter mentality who doesn’t get upset easily with the word “no”. Experience with cold calling is a big plus.</p> </li> <li> <p><strong>Resourceful</strong> - You’re not afraid to take initiative but also ask for guidance when needed</p> </li> <li> <p><strong>Customer Focused</strong> - You have compassion and care for the customer experience</p> </li> <li> <p><strong>Collaborative</strong> - You believe in “we” before “I” and love to celebrate wins together</p> </li> </ul> </div><p><br></p><b>What will set you up for success: </b><div> <ul> <li> <p>Experience: Minimum 0-3 years in Customer Success Relationship Management or Account Management, preferably in a SaaS environment.</p> </li> <li> <p>Proven track record of hitting sales quotas.</p> </li> <li> <p>Ability to travel occasionally, including but not limited to our annual company meeting, periodic sales team meetings throughout the year, potential trade shows, and potential client visits.</p> </li> <li> <p>Sports industry experience (preferred)</p> </li> </ul> </div><p><br></p><p></p> <p> </p><p>Do you have cold feet? If you think you don’t meet 100% of the above qualifications, <strong>you should still seriously consider applying</strong>. We’re all humans with special talents that go beyond what’s listed here.</p> <p><strong>Compensation</strong></p> <p>We’re committed to equitable compensation for all TeamSnappers. The starting point for this role is an OTE of <strong>$73,000</strong>, inclusive of base and commissions. Comp is updated based on multiple factors. Our comp is highly competitive in our space and we adjust overall comp based on relevant experience, skills, certifications, and geographic location. </p> <p></p><p><br></p><p><b style="font-size: 18px">🖥 Location</b></p><p>TeamSnap is a fully remote company, so you need to be very comfortable working with people who aren’t in the same time zone as you. We are always expanding, but there is a small list of states we do not hire in, including Alabama, Alaska, Delaware, District of Columbia, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Rhode Island, South Dakota and West Virginia and while we love all parts of the world, we can only hire permanent US residents at this time.</p><p><br></p><p><b style="font-size: 18px">🚀 Opportunities to Grow</b></p><p>At TeamSnap, we work hard to provide a culture of trust, accountability, inclusivity, and boundless opportunities to grow, along with the chance to make a lasting impact and have some fun while doing it.</p><p><br></p><p><b style="font-size: 18px">🎩 Total Rewards </b></p><p>• W<span style="font-size: 14.6667px">e're proud to be </span><a class="postings-link" style="font-size: 14.6667px" href="https://www.inc.com/matt-given/this-startup-ceos-policy-on-working-remotely-is-genius-and-its-based-on-a-famous-tv-show.html"><b>remote-first</b></a><b>.</b><span style="font-size: 14.6667px"> We've been remote since 2009, long before COVID made it cool</span></p><p>• <span style="font-size: 11pt">Unlimited PTO and paid parental leave for ALL parents (not just primary or secondary)</span></p><p>• <span style="font-size: 11pt">100% premium coverage of medical/dental/vision for you and your family</span></p><p>• 401K to help you invest for the future</p><p>• <span style="font-size: 11pt">$1,500 annual learning and development stipend </span></p><p>• <span style="font-size: 11pt">Travel to fun locations for all-company meetings and team events</span></p><p>• Generous home office allowance to set you up for success</p><p>• TeamSnap SWAG to our <a class="postings-link" href="https://teamlocker.squadlocker.com/#/lockers/teamsnap-401580">store </a>upon starting and a $50 credit on every work anniversary thereafter</p><p>• A monthly stipend reimbursement for health & wellness and so much more! </p><p>•<a href="https://drive.google.com/file/d/1MABY-MtRuyt7139FwyVyP_4EvpZ3WaWH/view?usp=sharing"> TeamSnap Total Rewards</a></p><p><br></p><p><span style="font-size: 18px">🏆 </span><b style="font-size: 18px">Working at TeamSnap </b></p><p>At TeamSnap, you're not a culture fit, you're a culture add. Check out our <a href="https://drive.google.com/file/d/1RCCnkjUDJEh0QoAAKWhUL8Pf2mFwY0fN/view?ths=true">Culture Playbook </a>and learn how we succeed at being remote-first, what makes our company so unique, and how we're inspired by our people, our customers, and our values.</p><p><br></p><p><b style="font-size: 18px">🧡 Inclusion and Diversity</b></p><p>Creativity and innovation can't thrive when we're cookie-cutter images of each other. We’re quickly growing more diverse, but there's always room for improvement. We are committed to inclusion and diversity at TeamSnap, and we hold ourselves accountable for building an environment where everyone feels valued. If you need any disability-related adaptation during the recruitment process, just let us know! We are an Equal Employment Opportunity Employer.</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...