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Agentforce Revenue Management Solution Architect
Agentforce Revenue Management Solution Architect OSF Digital is a leading digital transformation firm with a global footprint in 30+ countries and nearly 2200 employees. Our passion is in helping businesses leverage commerce, marketing, sales, service, analytics, loyalty, and digital experience solutions. With rapidly growing, global expertise in business transformation, OSF seamlessly guides brands throughout their entire digital transformation journey. Every day, we work with the largest and most well‑known firms across the globe; and every day, we create meaningful customer experiences. We believe that when we unite as one team and pursue one shared vision, that we can revolutionize how our customers work.
We are built on Six Core Values: 1) One team; 2) Results Anywhere; 3) Outperform; 4) OSF Excellence; 5) Driven By Change and; 6) OSF Strong.
As a
Salesforce Revenue Cloud (Agentforce Revenue Management) Solution Architect , you are driven to gather details, ask the questions no one thought to raise, and assess the many possibilities in order to identify the best fit solution for your customers. You will be responsible for helping to define best‑in‑class implementation practices to navigate complex data relationships in order to lead the design and technical implementation of Salesforce Revenue Cloud projects. To do this you will need the ability to establish immediate rapport and connection, quickly understand clients' needs, and tactfully address challenges and concerns while driving the development of robust, scalable and flexible solution architectures, which include designing prototypes, building proof of concepts, and preparing architecture road maps.
Regardless of complexity, you will execute project tasks to ensure timely completion of key milestones, closely collaborate with team members to facilitate a thorough and accurate conversion, provide consultative input, and influencing skills to help clients understand and fully utilize Salesforce Revenue Cloud applications to maximize their business productivity. If you're a detail‑oriented person who likes to roll up your sleeves and is passionate about helping create a premium customer experience, we want to talk to you.
Responsibilities
Lead requirements gathering and design sessions within Quote to Cash processes including industry‑specific functions and approaches
Create and document a cohesive design that utilizes best practices and meets customer objectives
Provide technical leadership to the project team; guiding the Consultants and Developers through the technical details required for the implementation
Own and be accountable to project tasks
Execute, and be able to teach, effective processes including project methodologies, programming standards, and meeting preparation
Provide sound technical and business advice to the customer at all times with respect to the final solution and its successful adoption
Form and test hypotheses based on a methodical examination of detailed evidence
Design and implement robust systems and processes, running an efficient and organized operation
Undertakes complex analysis and traces performance implications through complex data, or in dealing with complex situations
Formulate a broader perspective of an issue by recognizing the interrelationships and interaction between elements
Arrive at coherent conclusions through a consistent application of reason and rigorous analysis
Deliver to clear outcome‑based targets and measures
Work with a strong sense of urgency towards getting the job done
Participate in pre‑sales activities as needed.
Minimum Qualifications
5+ years experience as a team member of successful project implementations of CPQ, CRM, Billing, and/or ERP systems
4+ years experience in solution architecture and design of CPQ, CRM, Billing, and/or ERP systems
Understanding of efficient business processes (sales, order management/logistics)
Strong communication skills with experience in messaging to external customers
High motivation and desire to do whatever it takes to help the customer and our company succeed
Strong technical skills, with Salesforce CPQ and/or Billing implementation and architecture experience
2+ years experience with e‑Business or SaaS applications and web‑based programming languages/technologies
Experience with the Quote to Cash process
BS/BA in a business discipline
Willingness to travel
Preferred Qualifications
Experience with RCA/RCB implementations
2+ years experience in solution architecture and design of Salesforce CPQ and/or Billing
3+ years experience design and configuration experience with Salesforce CPQ
2+ years experience with any recurring billing SaaS solutions, Apex and web‑based programming languages (HTML/Java
