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Application Support Specialist II (NextGen EPM)

May 11, 2026

Application Support Specialist II – NextGen EPM (Fully Remote) Company: DAS Health Location: Fully Remote (U.S.) Employment Type: Full-Time, Non-Exempt<div align="center" style="text-align:center;margin-bottom:11px;"><hr align="center" size="2" width="100%"></div> About the Role DAS Health is seeking an Application Support Specialist II – NextGen EPM to join our Application Support team. This is a fully remote role dedicated specifically to NextGen Enterprise Practice Management (EPM) on the billing and practice management side. This position is ideal for someone who enjoys solving complex problems but also likes to think beyond the ticket. You’ll support healthcare practices using NextGen EPM by troubleshooting issues tied to scheduling, billing, claims, and accounts receivable, while also advising clients on best practices, workflow optimization, and long-term operational improvements.<div align="center" style="text-align:center;margin-bottom:11px;"><hr align="center" size="2" width="100%"></div> What You’ll Do<ul style="margin-bottom:11px;"><li style="margin-bottom:11px;">Provide Tier 1 and Tier 2 support for NextGen EPM, with a strong emphasis on billing, claims, AR, and scheduling workflows</li><li style="margin-bottom:11px;">Troubleshoot application, workflow, and administrative configuration issues and identify root causes</li><li style="margin-bottom:11px;">Advise clients on NextGen EPM best practices and workflow optimization, not just technical fixes</li><li style="margin-bottom:11px;">Support the full revenue cycle lifecycle in alignment with RCM best practices</li><li style="margin-bottom:11px;">Analyze trends and recurring issues to help identify workflow gaps and recommend process improvements</li><li style="margin-bottom:11px;">Provide configuration assistance and troubleshooting support for Luma Health / NextGen Patient Engage workflows</li><li style="margin-bottom:11px;">Document all support activity accurately in ConnectWise while meeting SLA and KPI expectations</li><li style="margin-bottom:11px;">Communicate clearly with clients, set expectations, and de-escalate high-pressure situations</li><li style="margin-bottom:11px;">Partner with internal teams and vendors to drive timely, sustainable resolutions</li><li style="margin-bottom:11px;">Participate in an on-call rotation for after-hours emergency support</li></ul><div align="center" style="text-align:center;margin-bottom:11px;"><hr align="center" size="2" width="100%"></div> What We’re Looking For Required Qualifications<ul style="margin-bottom:11px;"><li style="margin-bottom:11px;">3+ years of hands-on experience supporting NextGen EPM, specifically on the billing and practice management side</li><li style="margin-bottom:11px;">Strong understanding of the full revenue cycle, including claims analysis and AR management</li><li style="margin-bottom:11px;">Experience with NextGen administrative and billing-side configuration</li><li style="margin-bottom:11px;">Ability to troubleshoot complex issues and also advise on workflow and operational best practices</li><li style="margin-bottom:11px;">Strong analytical and problem-solving skills with a root-cause mindset</li><li style="margin-bottom:11px;">Excellent verbal and written communication skills</li><li style="margin-bottom:11px;">Ability to stay calm under pressure and communicate clearly with clients</li><li style="margin-bottom:11px;">Associate’s Degree in a healthcare or healthcare IT–related field</li></ul> Preferred Qualifications<ul style="margin-bottom:11px;"><li style="margin-bottom:11px;">NextGen EPM certification</li><li style="margin-bottom:11px;">Experience supporting NextGen version 8</li><li style="margin-bottom:11px;">Experience with Luma Health or similar patient engagement platforms</li><li style="margin-bottom:11px;">Bachelor’s Degree in a healthcare or IT-related field</li></ul><div align="center" style="text-align:center;margin-bottom:11px;"><hr align="center" size="2" width="100%"></div> Why DAS Health At DAS Health, we support healthcare organizations nationwide with innovative technology solutions and managed services. Our team members are trusted advisors who help clients improve operations, strengthen revenue cycle performance, and deliver better patient experiences. We offer a collaborative, remote-friendly environment where your expertise is valued and your impact is visible.<div align="center" style="text-align:center;margin-bottom:11px;"><hr align="center" size="2" width="100%"></div> DAS Health is an Equal Opportunity Employer and values diversity in the workplace.

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DISCLAIMER

Get Hired Faster With COMPANY_NAME!

1: COMPANY_NAME Smart Tools and Direct Employer Connections Help Speed Up Your Hiring Process

2: With Better Matches, Real-time Job Alerts, and Direct Employer Responses, COMPANY_NAME Helps Many Candidates Secure Interviews and Job Offers Within 15 to 30 Days!

3: The Type of Resume You Need to Get Priority Placement

4: Browse Full-Time, Part-Time, and Freelancing Roles With COMPANY_NAME

5: COMPANY_NAME Helps You Grow Your Career

6: The Easiest Way To Find A Job

7: Find Roles That Offer Growth, Culture & Benefits

8: Get Support With Resume, Interviews & Career Planning

9: Your Future Starts Today

10: Get Hired Within 15 to 30 Days With COMPANY_NAME

Application Support Specialist II (NextGen EPM)

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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