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ASSISTANT DIRECTOR OF REVENUE MANAGEMENT
Summary
- Partner with Area Director of Revenue to develop, execute, and refine holistic revenue strategies that optimize total resort revenue
- Lead advanced analysis of business trends, demand patterns, channel performance, and guest behaviors to inform forecasting, pricing, and inventory decisions
- Prepare and present weekly, monthly, and ad-hoc performance insights to senior leadership and cross-functional teams in a clear, compelling, and actionable manner
- Collaborate closely with Operations, Spa, Programs, Marketing, Sales, and Reservations leadership to align revenue strategies with operational execution and guest experience goals
- Participate in weekly forecasting and strategy meetings, provide strategic recommendations, and facilitate data-driven discussion for all revenue generating outlets
- Oversee and enhance daily, weekly, and monthly reporting processes for rooms, programs, spa and F&B with a strong focus on accuracy, automation, and efficiency
- Ensure data integrity across systems by supervising quality assurance processes
- Serve as a subject matter expert on PMS, CRS, and PrO (RMS); oversee package creation and optimization in alignment with revenue strategy
- Monitor reservations sales performance metrics and proactively communicate trends and opportunities to leadership
- Mentor, develop, and motivate other team members through coaching
- Lead or support special projects related to revenue optimization, system enhancements, and process improvements
- Promote a collaborative, communicative, and accountable revenue management culture
Qualifications
- 4-6 years of progressive experience in revenue management, analytics, or hospitality related disciplines
- Strong analytical skills with the ability to translate complex data into actionable business insights
- Exceptional communication and presentation skills
- Advanced proficiency in revenue, reservations, and reporting systems (Synxis/Opera /Book4Time preferred)
- Demonstrated leadership, coaching, and collaboration abilities
- Professional demeanor with strong organizational and time management skills
- High School Diploma or equivalent required
- Bachelor’s Degree preferred
- Minimum of 1 year experience preferred as Revenue Analyst in a hotel revenue management organization
- Minimum of 2 years experience preferred with Excel and related data management systems
- Technically skilled in managing all systems related to Revenue Management. These include but are not limited to Hotel Industry Revenue Management Systems, Central Reservation Systems, Property Management Systems, Sales and Catering Systems, Passkey and Cognos or another form of business intelligence tool
- Intermediate or Expert skill level in the use of the Microsoft Office suite of applications such as Excel, Word, Access, Powerpoint and Outlook
- Must work on-site
- Most work tasks are performed indoors. Temperature is controlled by building environmental systems
- Must be able to it at a desk for up to 6 hours per day Walking and standing are required for the remainder of the work day
- Must be able to lift up to 20 pounds on an occasional basis
- Requires grasping, writing, standing, sitting, walking, listening and hearing ability and visual acuity.
- Requires manual dexterity to use and operate all necessary equipment
- Must have finger dexterity to be able to operate office equipment such as computers, printers, 10 key adding machines, telephones and other office equipment as needed
- Requires understanding and analysis of financial statements
- Ability to develop and deliver training materials
- Ability to develop and deliver effective presentations
- Ability to manage group and interpersonal conflict situations effectively
We offer excellent benefits:
Up to $1000 in Wellbeing or Tuition Reimbursement for personal and professional growth*
Discounted and Complimentary Hyatt Hotel nights*
Medical, Prescription, Dental and Vision Insurance on 30th day of employment*
401K with company match*
Generous Paid Time Off program*
Paid Family Bonding Time and Adoption Assistance*
Complimentary daily colleague meals
Employee Stock Purchase Plan*
Access to resort facilities including spa services, programs, hiking trails and fitness center
- Exact benefit package is contingent on status
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
