Associate C2C Dispute Management Process Expert

<span class="jobdescription"><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>YOUR ROLE:</b></h2> </div><div><p>We are looking for a candidate who would be responsible for processing OTC transactions, resolving complex process related issues, preparation and finalization of the period and close activities,The Dispute Management Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers.The candidate will manage team of individuals and support them in the daily activities as well as in their development and manage the Client relationship, usually on the local country level.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>In this role you will play a key role in:</b></h2> </div><div><ul> <li style="font-family:verdana, geneva, sans-serif">Manages a team of Cash Application Clerks and monitors the overall team performance efficiency and quality.</li> <li style="font-family:verdana, geneva, sans-serif">Client contact point for addressing status updates, agreeing on new initiatives and troubleshooting escalation point.</li> <li style="font-family:verdana, geneva, sans-serif">Initiates process optimization and standardization activities.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>YOUR PROFILE:</b></h2> </div><div><ul> <li style="font-family:verdana, geneva, sans-serif">Responsible to keep the process documentation up to date and initiates any required updates.</li> <li style="font-family:verdana, geneva, sans-serif">Proactively monitors and seeks for improving team and process KPIs.</li> <li style="font-family:verdana, geneva, sans-serif">Handle complex client specific queries, issues or escalations within the client contextEnsures correct and timely cash is applied accurately and timely</li> </ul> <p> </p> <p><strong>WHAT YOU'LL LOVE ABOUT WORKING HERE</strong></p> <p> </p> <ul type="disc"> <li style="font-family:verdana, geneva, sans-serif">We recognize the significance of flexible work arrangements to provide support. Be it remote work, flexible work hours or alternative work schedules, you will get an environment to maintain healthy work life balance.</li> <li style="font-family:verdana, geneva, sans-serif">At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.</li> </ul></div></div></div> </span>

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...