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Associate Director, Localization & ADA Compliance
The Associate Director, Localization & ADA Compliance leads the enterprise function responsible for multilingual translation and accessibility across all member‑facing and internal communications. This role ensures communications are delivered in ADA‑compliant and accessible formats, including screen‑reader‑ready outputs, audio description, braille, and large‑print alternatives. Embedded within Communications Platform Operations & Production and reporting to the director, this leader partners with platform and build teams (SmartCOMM, OpenText/Dialogue, AXP) to integrate accessibility and multilingual requirements into templates, content models, and workflows. The Associate Director governs quality, service levels, and compliance standards while managing internal teams and external vendors. Through strong cross‑functional leadership and deep expertise in ADA/WCAG standards, this role advances scalable, compliant, and inclusive communication practices that meet regulatory obligations and serve diverse populations. Key Responsibilities * .Execute enterprise translation, localization, and ADA compliance strategies across regulated and operational communications. * Govern translation memory, terminology assets, localization tools, and accessibility standards to ensure quality, consistency, and efficient delivery. * Ensure communications are culturally appropriate, linguistically accurate, and accessible across all supported languages and formats. * Lead day‑to‑day ADA compliance operations in alignment with WCAG 2.2, ADA, Section 508, and applicable state requirements. * Oversee production and validation of accessible formats, including screen‑reader‑ready outputs, audio, braille, large print, captions, transcripts, and alt text. * Partner with platform teams to embed multilingual and accessibility requirements into SmartCOMM, OpenText/Dialogue, and AXP templates and components. * Support consistent implementation of language logic, accessibility structures, and alternate‑format rules across communication platforms. * Manage and optimize workflows for translation intake, localization, accessibility review, and alternate‑format production. * Oversee external vendors and internal partners, including service levels, quality reviews, and capacity planning. * Track performance metrics and drive continuous improvement to reduce rework, improve cycle time, and strengthen compliance outcomes. * Lead and develop a team of localization and accessibility specialists in close partnership with Communications Platform Operations & Production leadership. Required Qualifications * Bachelor's degree in Linguistics, Communications, Localization, Accessibility Studies, or a related field, or equivalent combination of education and relevant professional experience. * 7+ years of professional experience in localization, multilingual content operations, accessibility, or alternative‑format delivery within enterprise or regulated environments. * 2+ years of people and vendor leadership experience, including direct team management and oversight of cross‑functional partners (e.g., Product, Legal, Compliance). * Demonstrated working application of ADA, WCAG (2.x), and Section 508 requirements within communication, digital, or document production workflows. * Hands‑on experience with translation management systems (e.g., Trados, Smartling, memoQ, Lokalise) and accessibility testing or remediation tools. * Proven experience supporting or scaling localization and accessibility programs across 10+ languages or markets, including governance, quality controls, and vendor performance management. Preferred Qualifications * Master's degree in Localization Management, Business, Accessibility, or a related field. * Current or prior professional certification in Accessibility (e.g., CPACC, WAS, CPWA), project management (PMP), or process improvement (Six Sigma/Lean). * Documented experience supporting or leading enterprise‑scale localization or accessibility transformation initiatives. * Demonstrated experience with financial or operational analysis, including cost modeling, accessibility auditing, capacity planning, or performance reporting. * Hands‑on exposure to advanced localization or accessibility technologies, such as AI‑enabled translation tools, speech synthesis, automated quality assurance, or inclusive design platforms. * Prior leadership experience in a highly regulated industry (e.g., healthcare, government, education, global media), and/or professional fluency in one or more non‑English languages. Preferred locations: Arlington, VA; Louisville, KY; Atlanta, GA; Boston, MA; Chicago, IL; New York, NY; Tampa, FL; Nashville, TN; Dallas, TX; Seattle, WA; Denver, CO; and Fort Lauderdale, FL. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $126,300 - $173,700 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 04-27-2026 About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
