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Bus Service Coordinator
Bus Service Coordinator
Application Deadline: 1 May 2026
Department: London Rail Replacement
Employment Type: Zero Hours
Location: Walworth Depot
Reporting To: Commercial Services Support Manager
Compensation: £22.65 - £33.98 / hour
Description
Applicants must have access to a smartphone, which is required for operational communication, use of company systems, and real-time service management.
Key Responsibilities
- Oversee the day-to-day delivery of rail replacement bus services.
- Ensure all services operate in line with agreed schedules, routes, and contractual obligations.
- Monitor real-time service performance, including punctuality, reliability, and headway management.
- Respond proactively to service disruption, implementing effective solutions to minimise passenger impact.
- Liaise with internal control teams and external stakeholders (e.g. Transport for London, Network Rail, and train operating companies).
- Lead, brief, and support a team of roadside Bus Controllers.
- Ensure Controllers are effectively deployed at key locations (stops, stands, and interchanges).
- Provide clear instructions and guidance to Controllers during live operations.
- Monitor performance and provide coaching, feedback, and development where required.
- Ensure appropriate staffing levels are maintained at all times.
- Maintain effective communication with drivers and Controllers to ensure smooth service delivery.
- Ensure even service intervals (headway management) and prevent service bunching.
- Oversee driver changeovers, stand allocations, and vehicle movements.
- Ensure drivers receive correct instructions, including break allocations in line with working time requirements.
- Verify that all operational records (e.g. Bus Running Reports) are accurately completed.
- Ensure full compliance with company procedures, TfL requirements, and regulatory standards.
- Promote a strong safety culture across all operations.
- Ensure all drivers are fully briefed and compliant before commencing duty.
- Monitor and enforce adherence to safe working practices, including route risk controls.
- Escalate incidents and ensure appropriate reporting is completed.
- Ensure a high standard of customer experience is delivered at all times.
- Support Controllers in providing accurate information and assistance to passengers.
- Ensure disruption information is communicated clearly and promptly.
- Promote a passenger-first approach in all decision-making.
- Support pre-operation planning, including route familiarisation, risk assessments, and resource allocation.
- Assist in the development of operational plans, briefings, and service documentation.
- Participate in site visits and route surveys where required.
- Ensure all operational materials are distributed and understood.
- Monitor operational performance against KPIs and contractual targets.
- Identify trends and areas for improvement.
- Produce reports on service delivery, incidents, and performance.
- Support post-operation reviews and continuous improvement initiatives.
Skills, Knowledge and Expertise
- Proven experience in bus operations, ideally within rail replacement or high-frequency services.
- Experience managing or supervising operational teams.
- Strong understanding of service control, headway management, and disruption management.
- Excellent communication and leadership skills.
- Ability to work under pressure and make effective real-time decisions.
- Good knowledge of health & safety and regulatory requirements.
- Competent in using operational systems and reporting tools.
