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Call Center Representative for Medical Practice
This is a great opportunity for someone seeking a carrer in the medical arena. This position is for a Call Center Patient Care Coordinator at our multi-specialty, multi location practice. With us, you will be responsible for
- Answering all incoming calls in a call center setting. Knowledge, understanding, and relevant experience with telephone etiquette, including strong listening skills are essential.
- Excellent customer/client service skills are essential to this position.
- Strong communication skills including: verbal, written and listing skills.
- Strong ability to listen carefully to the needs of the patient and ensure that the caller is accurately addressed.
- Directs calls appropriately and accurately documents the call to a call system and registration systems.
- Answers questions using proper protocol and provides information to caller. Ensures that calls are forwarded appropriately.
- Schedules new and existing patient examinations, registers new patients into our EHR system and provides direction regarding the new patient registration process.
- The Call Center Representative will handle a variety of incoming patient inquiries or requests and will use the appropriate resources to complete accurate responses.
- Must be able to write accurate notes in the patients' electronic health record.
- Assures all communications and transactions with patients/guardians are conducted in a mature, calm, sensitive and respectful manner.
- Proficient in use of a patient electronic records system, including updates to insurances and procedure entry.
- Ability to utilize electronic health record system to enter, retrieve and document patient information, notes and tasks to record patient communications.
- Understands and maintains Protected Health Information in accordance with HIPAA guidelines.
- Demonstrated ability to work in a large team environment.
- Ability to work in a fast paced environment and possess the ability to prioritize, maintain a high level of attention to detail, organization, and flexibility.
- Has a working knowledge of all insurance, vision and managed care plans.
Benefits:
- Health Insurance
- Dental Insurance
- 401K
- Paid Time Off
- Uniform Allowance
- Life Insurance
- Employee discounts and much more.
