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Care Management Coordinator - VIVO Health
Job Description
Coordinates and participates in activities related to Care Management services to family members and caregivers.
Job Responsibility
- Utilizes patient-centered motivational interviewing techniques to build rapport and help patients improve their health.
- Supports the primary care team by providing panel management to decrease the number of patients lost to care, non-compliant in follow up care or disconnected from primary care. Participates in the development, maintenance, and adjustment of individualized care plans for high-risk patients that address both medical and social barriers to accessing care.
- Acts as a professional liaison between hospitals, primary care providers, specialists, and community resources on behalf of patients to ensure patient-centered care coordination.
- Identifies and tracks special populations, including high-risk patients and other populations due for preventive or chronic care services.
- Identifies and tracks patients discharged from the inpatient service or the emergency department.
- Uses team-based communication strategies to close the loop on referrals, hospital follow-ups and any outstanding items identified in the patient's care plan. Performs outreach activities in primary care sites, homes, hospitals, and neighborhoods.
Job Qualification
- High School Diploma or equivalent required.
- 1-3 years of relevant experience, required.
Preferred Skills:
- Communication: Exceptional verbal communication skills with the ability to build rapport and influence outcomes over the phone.
- Results-Oriented: A drive to meet and exceed daily, weekly, and monthly goals. You thrive when you have a target to hit and a "pipeline" to clear.
- Organizational Mastery: Proficiency in CRM software, database management, or tracking systems. Ability to multitask and handle high volumes of outbound/inbound activity.
- Resilience: Comfortable with high-frequency communication and the ability to persist until a resolution is reached.
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
