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Channel Account Manager I (MSP - WEST)
<p style="text-align:left"><span class="emphasis"><b>Summary</b></span></p>The Channel Account Manager manages ESET MSP/MSSP Partner relationships and is responsible for accelerating partner business while driving incremental revenue to ESET business.<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><span class="emphasis">Job description</span></p><p><b>FUNCTIONAL RESPONSIBILITIES AND DUTIES</b></p><ul><li><p>Responsible for understanding, managing, and developing complex partners and difficult-to close sales, building trusted relationships with partner reps, owners, and stakeholders; includes creative problem-solving and conflict resolution.</p></li><li><p>Ensure partners are aware of ESET’s latest portfolio with consistent check-ins and partner feedback including training and manage MSPs/MSSPs to sell ESET’s product portfolio within the assigned territory; facilitate access to applicable resources and tools.</p></li><li><p>Achieve monthly and annual revenue and KPIs targets.</p></li><li><p>Creating and executing Business Plans with strategic Partners including metrics and goals, marketing plans collaborating with partner marketing and product roadmaps with sales engineers.</p></li><li><p>Update and track pipeline activities for partners in ESET CRM.</p></li><li><p>Serves as a liaison to partners with regards to any sales-related issues; spearheads, coordinates, and facilitates appropriate resources for best solutions.</p></li><li><p>Conduct joint onsite end-user sales calls with partner to ensure timely closure of business.</p></li><li><p>Attend MSP/MSSP Industry, lead-generating partner-driven or ESET Corporate marketing events as needed/requested.</p></li><li><p>Other duties as assigned by management.</p></li></ul><p></p><p><b><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">**This is a remote position open to candidates located in CA, NV, UT, CO, NM,TX or AZ**</span></b></p><p></p><p><b>REQUIREMENTS</b><br><b>Education:</b><br>• Degree or equivalent is desirable, preferably in IT or cyber related subject</p><p>• Be available for 20-30% travel</p><p>• Proficient in Salesforce CRM</p><p><br><b>Experience:</b></p><p>• 5+ years B2B Sales</p><p>• 5-7 years of <span>MSP and/or MSP channel management experience. </span><br><br><b>Knowledge:</b></p><p></p><ul><li><p>Must have experience in SaaS: Cybersecurity background preferred. </p></li><li><p>Must have intermediate technical knowledge in Cybersecurity and be technically savvy</p></li><li><p>Advanced understanding business development, with the ability to implement go-to-market strategies with third parties.</p></li><li><p>Ability to proactively generate leads, nurture and develop opportunities and deals, work under a quota, and effectively maintain/expand business relationships through email, phone, and face-to-face contact.</p></li><li><p>Advanced indirect revenue and lead generation knowledge, including knowledge of all facets of the sales process and experience forming successful relationships.</p></li><li><p>Ability to make appropriate decisions balancing and weighing the relative costs and benefits of potential actions to the company, the partner, and the customer. </p></li><li><p>Extensive Channel Management, Training, and Channel Development Experience.</p></li><li><p>Proficiency in Microsoft Office products (Word, Excel, PowerPoint)</p></li></ul><p><br>Salary Range: $80,000-$90,000 plus variable compensation<br> </p><p><b>Language:</b><br>• English – B2<br><br><b>Communication:</b><br>• N/A<br><br><b>Managerial skills:</b><br>• N/A<br><br><b>Personal characteristics:</b></p><ul><li>• Good self-management, time management and organizational skills</li><li>Must have a deep sense of urgency</li><li>Can approach all situations with polite candor</li><li>Can do attitude with ability to think creatively</li></ul><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><span class="emphasis">Benefits</span></p><h3>Health & well-being</h3><ul><li>Cigna Medical Plan</li><li>Cigna Dental Plan</li><li>EyeMed Vision Plan</li><li>Reliance Standard Life Insurance</li><li>Reliance Standard Long Term Disability Plan</li><li>HealthJoy Employee Assistance Program</li><li>Cigna Supplemental Insurance</li><li>Lifestyle Spending Account</li><li>Bi-Weekly Mediation Series </li><li>On-site Gym and shower facilities</li></ul><p></p><h3>Family</h3><ul><li>Volunteer Day off</li><li>Paid Time off</li><li>Tuition Reimbursement</li><li>Birthing Parent Match</li><li>Pet Insurance</li></ul><p></p><h3>Office</h3><ul><li>Recreational Zone</li><li>Coffee & Snacks</li><li>Parking Benefit</li></ul><p></p><h3>Other</h3><ul><li>Benefit Hub - Discounts on travel, cars, electronics, etc…</li><li>401(k) retirement savings</li><li>ESET's Charitable Contributions Program</li><li>Referral Program</li></ul><p></p><p style="text-align:left"><span class="emphasis">Primary location</span></p>San Diego<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><span class="emphasis">Additional locations</span></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><span class="emphasis">Time type</span></p>Full time