Cloud Support Engineer (Weekend Shift - Sat to Monday, US timing)

<p align="center"><b>Be part of a world class technical team supporting the biggest online companies and events.</b></p><p align="center"><b>Would you like to work across diverse geographies, environments, cultures and technologies?</b></p><p><b>Join our best-in-class global technical support family</b></p><p>The Technical Support Organization resolves complex issues for global customers, including Fortune 500 companies and Government Agencies, through collaboration and excellence. Expertise drives knowledge sharing and feedback utilization to enhance products and services. AkaTec offers remote, comprehensive support for Akamai products and platforms, ensuring reliability 24/7/365 across regions and communication channels.</p><p><b>Partner with the best</b></p><p>A Cloud Support Engineer resolves technical issues for global customers, ensures cloud system security, and improves processes while enhancing customer experience. This role involves mentoring peers, guiding investigations, and collaborating across teams to deliver effective solutions. Work independently on intricate system interactions during weekends, focusing on availability and performance of systems.</p><p>As a Cloud Support Engineer, you will be responsible for:</p><ul><li class="lst">Owning the problem resolution and working independently to address customer concerns & technical issues in a timely manner.</li><li class="lst">Driving troubleshooting and complex data analysis of the Akamai platform/services for quick mitigation & prevention of customer issues.</li><li class="lst">Collaborating and leading communications(emails/calls) with<br>internal+external stakeholders to effectively manage complex situations.</li><li class="lst">Supporting your peers by prioritizing pooled customer work, ensuring quality handover of work and knowledge.CSE</li><li class="lst">Enhancing organizational and customer knowledge through technical writing, while continually developing expertise and driving innovation across processes, operations, and technology.</li></ul><p><b>Do what you love</b></p><p>To be successful in this role you will:</p><ul><li class="lst">Have a Bachelor's degree in computer science/Engineering or relevant fields</li><li class="lst">Possess 0-4 of experience delivering technical solutions to B2B clients, resolving distributed system issues using expertise in internet protocols and Linux/Unix.</li><li class="lst">Provide technical solutions and support to B2B customers while understanding internet protocols and networking concepts like DNS, HTTP/HTTPS, TCP/IP, TLS.</li><li class="lst">Demonstrate basic Linux/Unix knowledge, apply troubleshooting expertise, and utilize debugging abilities effectively.</li><li class="lst">Demonstrate expertise in cloud-based systems, architecture, and traffic flow; diagnose issues, resolve problems, and manage priorities efficiently.</li><li class="lst">Demonstrate excellent written and verbal communication abilities, a customer-focused approach, effective collaboration, self-motivation, and enthusiasm for learning and technology.</li></ul><p><b>Work in a way that works for you</b></p><p>FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply. <br><br><a href="https://www.akamai.com/careers" target="_blank">Learn</a> what makes Akamai a great place to work</p><p></p><table style="width:98%"><tbody><tr><td>Connect with us on social and see what life at Akamai is like!</td><td> <a href="https://twitter.com/Akamai?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor" target="_blank"><img src="https://app.role-mapper.com/images/twitter.png"></a> <a href="https://www.facebook.com/akamaicareers/" target="_blank"><img src="https://app.role-mapper.com/images/facebook.png"></a> <a href="https://www.linkedin.com/company/akamai-technologies/" target="_blank"><img src="https://app.role-mapper.com/images/linkedin.png"></a> <a href="https://www.instagram.com/akamaicareers/" target="_blank"><img src="https://app.role-mapper.com/images/instagram.png"></a> <a href="https://www.akamai.com/blog?" target="_blank"><img src="https://app.role-mapper.com/images/blog.png"></a> <a href="https://www.youtube.com/playlist?list=PLYo5nh8xQFpnnPl17sQRURR9ugKL-KMRO" target="_blank"><img src="https://assets.role-mapper.com/images/youtube_new.png"></a></td></tr></tbody></table><p></p><p><b>We power and protect life online, by solving the toughest challenges, together.</b></p><p>At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.</p><p><b>Working for you</b></p><p>At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:</p><ul><li class="lst">Your health</li><li class="lst">Your finances</li><li class="lst">Your family</li><li class="lst">Your time at work</li><li class="lst">Your time pursuing other endeavors</li></ul><p>Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.</p><p><b>About us</b></p><p>Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.</p><p><b>Join us</b></p><p>Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...