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Collections Specialist (Bilingual English/Spanish) | Remote
<p>We are actively hiring experienced Collections Specialists located in Mexico and Colombia to join our growing remote team.</p><p><strong>This role is ideal for professionals with strong third-party collections experience who are confident handling difficult conversations, negotiating payment arrangements, and working in a fast-paced, target-driven environment. </strong>We are looking for candidates with excellent English communication skills, strong objection-handling abilities, and a solid understanding of collections compliance and FDCPA regulations.</p><p>If you are motivated by performance, enjoy helping resolve accounts professionally, and are looking for a long-term remote opportunity with growth potential, we would love to hear from you.</p><p><br></p><p><strong>Compensation & Contract Structure</strong></p><ul><li>Independent Contractor</li><li>$260–$270 USD paid weekly</li><li>Plus performance-based commission opportunities</li></ul><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Handle inbound and outbound collections calls professionally and efficiently</li><li>Negotiate payment arrangements and resolve delinquent accounts</li><li>Maintain consistent follow-up communication with customers</li><li>Accurately document all account interactions and updates</li><li>Ensure full compliance with FDCPA and collections regulations</li><li>Meet and exceed individual and team performance goals</li><li>Maintain professionalism and composure during challenging conversations</li></ul><p><br></p><p><strong>What We Offer</strong></p><ul><li>Remote work opportunity within Mexico and Colombia</li><li>Competitive weekly compensation in USD</li><li>Uncapped commission structure</li><li>Growth and advancement opportunities</li><li>Supportive, performance-driven team culture</li><li>Ongoing training and coaching</li></ul><p><br></p><p><strong>Technical Requirements (Essential)</strong></p><p>To be considered, candidates must meet all technical requirements below:</p><ul><li>Windows 11 PC (Mac not supported)</li><li>12–16 GB RAM</li><li>Dual monitors</li><li>Webcam</li><li>Fibre internet with a wired connection</li><li>Backup power solution</li><li>Microsoft Teams / Office 365</li></ul><p>Applications that do not meet the minimum technical requirements may not move forward in the process.</p><p><br></p><p><strong>Hiring Process</strong></p><p>To ensure fairness and consistency, all applicants must complete every stage of the hiring process.</p><p>Our process includes:</p><ol><li>Resume and Prescreen Questionnaire Review</li><li>One-Way Video Interview</li><li>Live Interview</li><li>Final Interview</li></ol><p><br></p><p><strong>Please note:</strong></p><ul><li>This is an English-speaking role that requires strong written and verbal English communication skills.</li><li>All resumes/CVs must be submitted in English to be considered.</li><li>Applicants must be physically located in Mexico or Colombia.</li></ul> <br><h3>Requirements</h3> <p><strong>Requirements</strong></p><ul><li>Previous BPO collections experience is required</li><li>Third-party collections experience is strongly preferred</li><li>Strong understanding of FDCPA and collections compliance regulations</li><li>Excellent English communication skills, both spoken and written</li><li>Fluent Spanish communication skills</li><li>Strong negotiation and objection-handling abilities</li><li>Goal-oriented mindset with the ability to meet performance targets</li><li>Previous remote/work-from-home experience preferred</li><li>Must be permanently based in Mexico or Colombia</li><li>Must meet all technical requirements listed above</li></ul>
