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College Intern - Digital Support & Voice
About the position
The candidate will be part of the Digital Support and Voice (DSV) team that provides enterprise-wide: Voice and conferencing technologies to ensure consistent, reliable and secure services to SRP stakeholders and customers. Conference room and audio / visual (A/V) technologies to ensure consistent, modern, and inclusive meeting experiences for SRP's hybrid work environment. This position is responsible for providing exceptional customer service and support to SRP employees and fellow team members by ensuring efficient and effective service, training, and support for real-time communications, virtual meetings, conference rooms, audiovisual (A/V) technologies, and digital signage. The student intern will work daily scheduled hours based on the department’s needs, with a minimum requirement of 15 hours and up to 40 hours per week maximum. Work week is Monday - Friday during support hours of 7am-5pm.
Responsibilities
- Provide support for Microsoft Teams and Zoom
- Provide subject matter expertise and support for conference room and A/V technologies
- Monitor support queues and address incoming Incidents and Requests to ensure service levels are met to maintain overall positive user experiences
- Execute proactive room checks to ensure consistent service quality and proactive remediation of issues within conference rooms
- Troubleshoot issues, failures or outages that could include issues with applications, operating systems, services, hardware, network connectivity and other infrastructure.
- Work within a defined set of processes and procedures for managing: Incidents, Problems, Knowledge, and Requests.
- Document and transfer knowledge for improving first contact resolution and client self-service.
- Assist with other unlisted duties, as needed.
Requirements
- Must be actively enrolled in a minimum of six (6) credit hours that are college level (100) or above over the course of a regular semester and must be working towards a degree or certificate from an accredited college or university.
- Experience with the Windows Operating System and Microsoft Office productivity.
- A strong background in client support and demonstrated ability to work with clients of varied technical skill levels.
- Oral and written communication skills, including understanding of good documentation practices.
- Well organized with the ability to manage and prioritize multiple tasks simultaneously.
- Proficient knowledge of Microsoft Teams.
- Proficient knowledge of conferencing specific support (i.e. Crestron, Polycom, Biamp, Microsoft Teams Rooms).
- College level coursework (100+) from an accredited institution will be evaluated on an individual basis according to the skill/level to determine if applicable to the position by management.
- Must be actively enrolled in a minimum of six (6) credit hours that are college level (100) or above over the course of a regular semester and must be working towards a degree from an accredited college or university.
- All candidates must be legally authorized to work in the United States.
- Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visas.
Nice-to-haves
- For an accelerated program, the student must be enrolled in six credit hours in the equivalent of a traditional semester.
- Knowledge such as accounting, general administrative principles, communications, marketing, personnel, finance, training, business and other non-scientific fields.
- For an accelerated program, the student must be enrolled in six credit hours in the equivalent of a traditional semester.
Benefits
- Competitive pay
- Performance incentives
- 401(k) plan with employer matching
- Access to a recreation and fitness facility
- Tuition assistance for both undergraduate and graduate programs: College interns are eligible to receive \$1000 per calendar year
