Community and User Operations Specialist (Part-time)

<p style="min-height:1.5em"><strong>Community and User Operations Specialist (Part-time)</strong></p><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><p style="min-height:1.5em"><strong>About the Role</strong></p><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><p style="min-height:1.5em">As a Community and User Operations Specialist at Pika, you will play a vital role in ensuring a safe, engaging, and supportive experience for our users. This multifaceted position combines direct customer support, active community moderation, and hands-on product operations—contributing directly to product quality and user satisfaction. Success in this role requires flexibility, in-depth product knowledge, and a high level of availability.</p><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><p style="min-height:1.5em"><strong>Key Responsibilities</strong></p><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><p style="min-height:1.5em"><strong>Customer and Community Support</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Address and resolve daily user inquiries across multiple platforms (Email, Discord, Stripe) related to subscriptions, billing, account access, and technical issues.</p></li><li><p style="min-height:1.5em">Manage manual account tasks such as resending invoices and processing account deletions for pika.art.</p></li><li><p style="min-height:1.5em">Provide direct, hands-on resolutions to user concerns to enhance satisfaction and reduce churn.</p></li><li><p style="min-height:1.5em">Assist with Stripe-related requests and coordinate billing tickets with the onboarded Stripe team.</p></li></ul><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><p style="min-height:1.5em"><strong>Content Moderation and Community Management</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Maintain a professional, brand-aligned, and friendly tone in all community interactions.</p></li><li><p style="min-height:1.5em">Proactively moderate content, removing NSFW material and disruptive users in Discord, WhatsApp groups, Nova, and other public channels.</p></li><li><p style="min-height:1.5em">Monitor for and report any CSAM (child sexual abuse material).</p></li><li><p style="min-height:1.5em">Respond to community questions, highlight valuable feedback, and monitor overall sentiment within the community.</p></li><li><p style="min-height:1.5em">Prepare clear and actionable reports on community feedback and sentiment.</p></li><li><p style="min-height:1.5em">Oversee sponsored credits usage by creative partners to ensure they are used productively.</p></li></ul><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><p style="min-height:1.5em"><strong>Product Operations and Quality Assurance</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Serve as the primary observer for model outages, reporting issues immediately to the internal team.</p></li><li><p style="min-height:1.5em">Conduct regular integrity checks on all video generation models and user interfaces.</p></li><li><p style="min-height:1.5em">Identify and escalate bugs or issues to the appropriate teams.</p></li><li><p style="min-height:1.5em">Track user-reported pain points and suggest actionable improvements, following up to ensure their implementation.</p></li><li><p style="min-height:1.5em">Advocate to ensure that important product improvements are not overlooked.</p></li></ul><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><p style="min-height:1.5em"><strong>Required Experience and Availability</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Active Pika creator since Beta, with complete familiarity with all Pika models and products.</p></li><li><p style="min-height:1.5em">Experience as an active Nova creator with several selected templates.</p></li><li><p style="min-height:1.5em">Demonstrated ability to contribute creative insights to campaigns and product launches.</p></li><li><p style="min-height:1.5em">Reliable and consistent availability, including the ability to deliver results and progress seven days a week as needed by team and user demands. (estimated 25 hours/week)</p></li></ul>

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...