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Complaint Support Specialist

May 26, 2026

Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. Our team of medical device specialists, neuroscientists, and consumer electronics engineers is dedicated to delivering prescription-grade therapy with an outstanding user experience. We have pioneered the world’s first drug-free wearable therapy, clinically proven to alleviate symptoms in adults with drug-resistant Restless Legs Syndrome (RLS). Be part of our mission to transform healthcare, improve lives, and drive meaningful change with Noctrix Health. We’re seeking a Complaint Support Specialist who thrives in a regulated environment and can balance customer communication with compliance responsibilities. This role is responsible for managing and resolving complaints related to medical devices, serving as a liaison between the Therapy Support and Quality Assurance teams. You will investigate complaints, communicate directly with customers, document findings, and ensure adherence to FDA and ISO requirements. By collaborating cross-functionally, you will help address customer concerns and drive continuous product and process improvement. This position reports to the Therapy Support Manager. This is a full-time, fully remote role. Responsibilities: <ul> <li>Receive and review complaints related to medical devices </li> <li>Investigate complaints by gathering relevant information, analyzing data, and conducting root cause analysis </li> <li>Communicate directly with customers to solicit information, address concerns, and provide updates on complaint resolution </li> <li>Serve as a liaison between Therapy Support and Quality departments to optimize customer satisfaction and maintain regulatory compliance </li> <li>Ensure complaint investigations are complete, accurate, and closed in a timely manner </li> <li>Collaborate with cross-functional teams – including Therapy Support, Quality, Regulatory, and Product – to resolve complaints </li> <li>Ensure compliance with applicable regulations and standards, including FDA 21 CFR Part 820 and ISO 13485 </li> <li>Prepare for and participate in internal and external audits </li> <li>Contribute to cross-functional process improvement initiatives </li> </ul> Requirements: <ul> <li>Bachelor’s degree preferred in a relevant field such as biomedical engineering, life sciences, or related area; relevant work experience may be considered in lieu of a degree </li> <li>2+ years of experience in an FDA-regulated environment (drugs, biologics, medical devices, or related products) </li> <li>3+ years of experience communicating directly with patients or medical device customers </li> <li>Detailed knowledge of ISO 13485 and GMP regulations governing medical device manufacturing </li> <li>Strong analytical and problem-solving skills </li> </ul> Qualifications: <ul> <li>Excellent verbal communication and interpersonal skills </li> <li>Compassion, empathy, and patience when communicating with customers </li> <li>Attention to detail and ability to manage multiple tasks simultaneously </li> <li>Superior written communication and documentation skills, including presentations, spreadsheets, and reports </li> <li>Ability to lead meetings and build consensus among cross-functional teams </li> <li>Sound judgment with the ability to exercise independent discretion in execution of duties </li> </ul> Compensation: <ul> <li data-leveltext="●" data-font="Symbol" data-listid="13" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"●","469777815":"hybridmultilevel"}"="" data-aria-posinset="1" data-aria-level="1">Base pay: $55,000–$75,000 per year + bonus</li> </ul>

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DISCLAIMER

Get Hired Faster With COMPANY_NAME!

1: COMPANY_NAME Smart Tools and Direct Employer Connections Help Speed Up Your Hiring Process

2: With Better Matches, Real-time Job Alerts, and Direct Employer Responses, COMPANY_NAME Helps Many Candidates Secure Interviews and Job Offers Within 15 to 30 Days!

3: The Type of Resume You Need to Get Priority Placement

4: Browse Full-Time, Part-Time, and Freelancing Roles With COMPANY_NAME

5: COMPANY_NAME Helps You Grow Your Career

6: The Easiest Way To Find A Job

7: Find Roles That Offer Growth, Culture & Benefits

8: Get Support With Resume, Interviews & Career Planning

9: Your Future Starts Today

10: Get Hired Within 15 to 30 Days With COMPANY_NAME

Complaint Support Specialist

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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