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Contact Center Representative (up to $21.00 DOE)

May 18, 2026

Overview Are you passionate about making a difference in the healthcare industry? At MedQuest Imaging, we provide exceptional diagnostic imaging services that improve patient outcomes and enhance the quality of care. As a leading manager of outpatient diagnostic imaging facilities, we are constantly seeking talented and motivated individuals to join our dynamic team. If these attributes align with the job culture, you are seeking - then MedQuest Imaging might be the right fit for you! The Contact Center Representative (Patient Experience Navigator) is responsible for scheduling of all procedures, registration activities, and gathering and processing of patient demographic and insurance information. Salary: $18.50-$21.00 per hour depending on previous experienceDay Shift: Monday – FridayTraining (4 weeks): M-F; 8a-5pAfter Training: M-F; 8:30a-5:30p with an hour for lunch or 9a-5:30p with a 1/2-hour lunch. Work Setting: <ul><li>REMOTE - Work from home</li><li>Secure private work location</li><li>Access to High-Speed Internet is required </li></ul> Responsibilities <ul><li>Handle inbound and outbound phone calls. Assist customers with inquiries and issues. Provide accurate information and solutions. Maintain detailed records of customer interactions. Meet performance targets.</li><li>Coordinates with insurance verification and pre-certification to assist patients with insurance questions. Works with center staff to coordinate STAT add-on exams.</li><li>Maintains scheduling knowledge and requirements for procedures. Seeks out guidance from supervisor and teammates when uncertain of procedure. </li><li>Solicits feedback from the supervisor/manager to assess the quality and effectiveness of work.</li><li>Demonstrates a personal commitment to continuous quality improvement through active participation and ongoing dialogue with the supervisor/manager. </li><li>Organizes and manages time effectively to optimize productivity. Meets departmental scheduling and quality goals in accordance with policy and procedures. </li><li>Possesses the ability to accept change in a positive manner and implement change with positive results. </li><li>Maintains composure in difficult situations. Uses best judgement to resolve patient problems or refer issues to department supervisor/manager. </li><li>Answers phone calls from outside clinicians, requesting information. </li><li>Takes requests from referring physicians scheduling procedures.</li><li>All other duties as assigned.</li></ul> Qualifications Education:High School Diploma or GED Prior Experience: 1 year experience in a related field Special Qualifications:<ul><li>Ability to understand basic medical terminology.</li><li>Excellent interpersonal and communication skills, experience, and competency in customer relation skills in a professional environment. </li><li>Ability to organize and prioritize work in a stressful environment.</li><li> Ability to work effectively as a member of a team and is self-directed. </li><li>Good problem-solving skills. Basic medical terminology. </li><li>Exemplary keyboarding skills and experience in patient registration systems and familiarity with personal computers. </li><li>Basic knowledge of hospital performed procedures.</li></ul> #zr Company Message A career at MedQuest Imaging will provide you with opportunities for career advancement, dedicated peer support, and continuing education. Our company is committed to providing our employees with the upmost positive work environment. Benefits offered include:<ul><li>Competitive salary package</li><li>Health, Dental, and Vision insurance</li><li>Health Savings Account</li><li>Life insurance</li><li>Short/Long term disability insurance</li><li>401(k) retirement plan</li></ul> Patients, referring physicians, and healthcare systems count on MedQuest, and we’re growing to meet the demand. A career with our team includes limited or no weekend work, competitive salaries and benefits, and hybrid/remote opportunities based on role. To learn more, visit <a href="https://mqimaging.icims.com/proxy/classic-data/classic-data-spa/export/profile/JOB/www.MQImaging.com" target="_blank" rel="noopener">www.MQImaging.com</a>. #ZR

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DISCLAIMER

Get Hired Faster With COMPANY_NAME!

1: COMPANY_NAME Smart Tools and Direct Employer Connections Help Speed Up Your Hiring Process

2: With Better Matches, Real-time Job Alerts, and Direct Employer Responses, COMPANY_NAME Helps Many Candidates Secure Interviews and Job Offers Within 15 to 30 Days!

3: The Type of Resume You Need to Get Priority Placement

4: Browse Full-Time, Part-Time, and Freelancing Roles With COMPANY_NAME

5: COMPANY_NAME Helps You Grow Your Career

6: The Easiest Way To Find A Job

7: Find Roles That Offer Growth, Culture & Benefits

8: Get Support With Resume, Interviews & Career Planning

9: Your Future Starts Today

10: Get Hired Within 15 to 30 Days With COMPANY_NAME

Contact Center Representative (up to $21.00 DOE)

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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