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Coordinator 3, Technical Product Sales - Business Support
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.Job Summary Responsible for the coordination and facilitation of complex and/or strategic Business Class customer orders from point of sale through installation. Has developed specialized knowledge/skills in own area. May act as a resource for colleagues with less experience.Job Description Responsibilities: - Ensure order coordination, verification and corrections are completed within defined service level agreements. - Work with the senior sales team to ensure customer orders are processed appropriately. - Assist with incubating process for new products during the early phases of introduction. - Manage strategic accounts. - Work cross functionally with advanced technical support teams to manage escalation mailboxes and ensure timely and accurate resolution within defined Service Level Agreements. - Provide order support and coordination for advanced voice and data services including the small business, mid-market and Enterprise channels. - Meet defined scorecard productivity/quality metrics. - Ensure contracts meet all submission criteria and compliance requirements and approve/correct or reject contracts as appropriate. - Review contract and validate services with customers to ensure accuracy. - Serve as primary interface with identified customer IT/technical personnel/vendor/VAR. - Navigate through multiple systems to build, track and monitor orders. - Interface with various levels of sales, operations, engineering and other functional groups to ensure order flows appropriately. - Identify opportunities for improvement and recommend solutions. - Provide advanced technical support for multi-location customers. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. - Other duties and responsibilities as assigned. Qualifications: - Minimum 5 years of advanced product support experience, with demonstrated experience supporting Comcast business services, sales and enterprise-level support. Employees at all levels are expected to: - Understand our Operating Principles; make them the guidelines for how you do your job. - Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. - Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. - Win as a team make big things happen by working together and being open to new ideas. - Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. - Drive results and growth. - Support a culture of inclusion in how you work and lead. - Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Skills Business, Communication, Customer Experience (CX), Customer FeedbackCompensation National Pay Range: $17.24 USD-$40.41 USD Illinois Pay Range: $18.32 USD - $35.56 USD Colorado Pay Range: $19.40 USD - $37.18 USD Hawaii Pay Range: $22.63 USD - $33.95 USD Washington DC Pay Range: $24.79 USD - $37.18 USD Maryland Pay Range: $20.48 USD - $37.18 USD Minnesota Pay Range: $19.40 USD - $33.95 USD New York Pay Range: $20.48 USD - $40.41 USD Washington Pay Range: $19.40 USD - $38.80 USD New Jersey Pay Range: $21.55 USD - $38.80 USD Vermont Pay Range: $20.48 USD - $32.33 USD Massachusetts Pay Range: $21.55 USD - $38.80 USD California Pay Range: $19.40 USD - $35.92Comcast intends to offer the selected candidate base pay within the posted range for this role at the time of posting dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Education High School Diploma / GEDCertifications (if applicable) Relevant Work Experience 5-7 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.Originally posted on Himalayas
