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CRM Associate
Job Description:
- Own end-to-end strategy, execution, and analysis for sports CRM campaigns across Email, Push, and SMS
- Partner cross-functionally with Creative, Product, Marketing, and Analytics to develop, optimize, and scale lifecycle and retention programs using automation, segmentation, and personalization
- Design and execute A/B tests across channels, analyze results, and share actionable insights and learnings with the broader marketing team
- Manage and maintain the CRM calendar, prioritizing and triaging incoming campaign requests
- Monitor industry trends and competitors to inform strategy and identify new opportunities
Requirements:
- 3+ years of experience in CRM, Email, Lifecycle, or Retention Marketing
- High proficiency and hands-on experience with CRM platforms (e.g., Iterable, Braze, Simon Data) and multi-channel campaign execution (Email, Push, SMS)
- Exceptional attention to detail that can catch even the most minor mistake
- Experience with A/B testing and analyzing results to inform campaign decisions
- Proactive self-starter with ownership mentality, that is always ideating more ways to be operationally efficient and scale marketing programs
- Clear, effective communicator with strong cross-functional collaboration skills
- Strong project management and organizational skills
Benefits:
- Discretionary annual bonus
- Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
- A WFH stipend to support your home office setup
- Unlimited PTO
- Up to 16 weeks of fully-paid family leave
- 401(k) matching
- Student loan matching program
- Health, vision, dental, and life insurance
- Up to $25k towards family building, reproductive health services and Gender-affirming care
- $500 per year for wellness expenses
- Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
- $120 per month to spend on tickets to live events
- Annual subscription to Spotify, Apple Music, or Amazon music