CRM Associate

Job Description:

  • Own end-to-end strategy, execution, and analysis for sports CRM campaigns across Email, Push, and SMS
  • Partner cross-functionally with Creative, Product, Marketing, and Analytics to develop, optimize, and scale lifecycle and retention programs using automation, segmentation, and personalization
  • Design and execute A/B tests across channels, analyze results, and share actionable insights and learnings with the broader marketing team
  • Manage and maintain the CRM calendar, prioritizing and triaging incoming campaign requests
  • Monitor industry trends and competitors to inform strategy and identify new opportunities

Requirements:

  • 3+ years of experience in CRM, Email, Lifecycle, or Retention Marketing
  • High proficiency and hands-on experience with CRM platforms (e.g., Iterable, Braze, Simon Data) and multi-channel campaign execution (Email, Push, SMS)
  • Exceptional attention to detail that can catch even the most minor mistake
  • Experience with A/B testing and analyzing results to inform campaign decisions
  • Proactive self-starter with ownership mentality, that is always ideating more ways to be operationally efficient and scale marketing programs
  • Clear, effective communicator with strong cross-functional collaboration skills
  • Strong project management and organizational skills

Benefits:

  • Discretionary annual bonus
  • Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
  • A WFH stipend to support your home office setup
  • Unlimited PTO
  • Up to 16 weeks of fully-paid family leave
  • 401(k) matching
  • Student loan matching program
  • Health, vision, dental, and life insurance
  • Up to $25k towards family building, reproductive health services and Gender-affirming care
  • $500 per year for wellness expenses
  • Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
  • $120 per month to spend on tickets to live events
  • Annual subscription to Spotify, Apple Music, or Amazon music
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