Customer Advocate, Remote

<br> <h2>Customer Advocate - Full-Time (Remote)</h2> <p><strong>Disabled Veteran Solutions (DVS)</strong></p> <h3>A Career With Purpose - Not Just a Job</h3> <p>Disabled Veteran Solutions (DVS) is a nationally recognized, veteran-owned organization delivering high-quality service in regulated healthcare environments. We are seeking Customer Advocates who combine strong technical capability with professionalism, empathy, and a desire to build a long-term career in a structured, mission-driven organization.</p> <p>This is a full-time, remote position designed for individuals who value stability, accountability, and advancement. We invest significantly in our team members - including an intensive 8-week paid training program - and we hire individuals who are ready to commit and grow.</p> <h3>The Role</h3> <p>As a Customer Advocate, you will manage 50-70 member interactions per day, serving as a trusted resource for healthcare coordination, medications, appointments, and benefit-related inquiries.</p> <p>This is a fast-paced, structured environment requiring:</p> <ul> <li> <p>Real-time navigation of multiple web-based platforms</p> </li> <li> <p>Accurate documentation across systems</p> </li> <li> <p>Confident use of Microsoft Word, Excel, Outlook, and Teams</p> </li> <li> <p>Strong written and verbal communication</p> </li> <li> <p>Consistent adherence to process and compliance standards</p> </li> </ul> <p>Success in this role requires both compassion and technical precision.</p> <h3>Technical & Computer Proficiency (Critical Requirement)</h3> <p>This is not an entry-level computer role.</p> <p>Candidates must be comfortable:</p> <ul> <li> <p>Navigating multiple browser windows simultaneously</p> </li> <li> <p>Switching between systems while actively speaking with members</p> </li> <li> <p>Documenting in real time without sacrificing call quality</p> </li> <li> <p>Utilizing Microsoft Word, Excel, Outlook, and Teams efficiently</p> </li> <li> <p>Troubleshooting basic system or navigation issues independently</p> </li> </ul> <p>Candidates will be evaluated for computer proficiency during the hiring process.</p> <h3>Schedule & Training</h3> <p><strong>Full-Time | 100% Remote | Monday-Friday</strong></p> <p>Shifts are 8 hours between 8:00 AM - 8:00 PM EST.</p> <p><strong>Training Schedule:</strong><br>8:00 AM - 4:30 PM EST<br>100% mandatory attendance for the full 8-week program.</p> <p>Permanent Schedule:<br>Monday through Friday: 9:30 AM - 6:00 PM EST</p> <p>Start Date: <strong>May 11, 2026</strong></p> <p><br>This role requires reliability and consistent attendance. It is not structured for part-time, temporary or transitional employment.</p> <h3>Required Qualifications</h3> <ul> <li> <p>High School Diploma (Associate degree or higher preferred)</p> </li> <li> <p>Prior customer service experience handling complex or sensitive matters</p> </li> <li> <p>Strong proficiency in Microsoft Word, Excel, Outlook, and Teams</p> </li> <li> <p>Ability to navigate multiple web-based systems simultaneously</p> </li> <li> <p>Excellent attention to detail and organizational skills</p> </li> <li> <p>Clear, professional written and verbal communication</p> </li> </ul> <h3>Preferred Experience</h3> <ul> <li> <p>High-volume or call-driven service environments</p> </li> <li> <p>Healthcare, insurance, or medical terminology exposure</p> </li> <li> <p>Advocacy-based roles such as social work or behavioral health</p> </li> <li> <p>Customer-facing retail roles requiring problem resolution</p> </li> </ul> <h3>Compensation & Growth</h3> <ul> <li> <p>Competitive pay based on qualifications</p> </li> <li> <p>Bonus opportunities</p> </li> <li> <p>Comprehensive benefits package</p> </li> <li> <p>Clear advancement pathways for high performers</p> </li> </ul> <br> <h3><br>Who Thrives Here</h3> <p>Professionals who value structure, accountability, and meaningful work - and who are seeking long-term career stability within a mission-driven organization.</p> <p>If you are technically confident, dependable, and ready to grow within a high-performance environment, we encourage you to apply.</p> <p><strong>Join DVS - where your work matters and your career can advance.</strong></p> <p>A pre-employment drug screening and criminal background check are required prior to employment.</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...