Customer Advocate, Remote

<div> <p><strong><span data-ogsc="black">Customer Advocate – Full‑Time (Remote)</span></strong></p> </div> <div> <p><strong><span data-ogsc="black">Disabled Veteran Solutions (DVS)</span></strong></p> </div> <div> <p> </p> </div> <div> <p><strong><span data-ogsc="black">A Career With Purpose - Not Just a Job</span></strong></p> </div> <div> <p> </p> <p><strong><span data-ogsc="black">Tired of Watching Gas Prices Climb While Your Paycheck Shrinks?</span></strong></p> </div> <div> <p><span data-ogsc="black">Imagine a job where your commute is exactly <strong data-ogsc="">14 steps</strong> from your bed to your desk. Where your "rush hour" is the time it takes to pour your morning coffee. Where your car stays parked, your wallet stays fuller, and your time stays yours.</span></p> </div> <div> <p><span data-ogsc="black">At <strong data-ogsc="">DVS</strong>, we believe your career should elevate your life - not drain it at the pump. That's why this <strong data-ogsc="">100% remote Customer Advocate role</strong> is built for people who want stability, purpose, and the freedom to work from home without sacrificing professional growth.</span></p> </div> <div> <p><strong><span data-ogsc="black">Why You'll Love Working From Home With DVS</span></strong></p> </div> <div> <ul type="disc"> <li data-ogsc="black"><strong data-ogsc="">Keep your money</strong> - no gas, no tolls, no surprise car repairs</li> </ul> </div> <div> <ul type="disc"> <li data-ogsc="black"><strong data-ogsc="">Keep your time</strong> - reclaim 5–10 hours a week from commuting</li> </ul> </div> <div> <ul type="disc"> <li data-ogsc="black"><strong data-ogsc="">Keep your sanity</strong> - no traffic, no weather delays, no road rage</li> </ul> </div> <div> <ul type="disc"> <li data-ogsc="black"><strong data-ogsc="">Keep your comfort</strong> - work in your favorite hoodie, with your favorite mug</li> </ul> </div> <div> <ul type="disc"> <li data-ogsc="black"><strong data-ogsc="">Keep your momentum</strong> - grow your career without uprooting your life</li> </ul> </div> <div> <p><span data-ogsc="black">Remote work isn't just a perk here - it's a lifestyle upgrade</span></p> <p><strong><span data-ogsc="black">The Role: Where Compassion Meets Precision</span></strong></p> </div> <div> <p><span data-ogsc="black">As a <strong data-ogsc="">Customer Advocate</strong>, you'll be the steady, supportive voice helping members navigate healthcare questions, medications, appointments, and benefits. You'll handle <strong data-ogsc="">50–70 interactions per day</strong>, balancing empathy with technical skill.</span></p> </div> <div> <p><span data-ogsc="black">You'll shine if you're confident with:</span></p> </div> <div> <ul type="disc"> <li data-ogsc="black"><strong data-ogsc="">Real‑time system navigation</strong></li> </ul> </div> <div> <ul type="disc"> <li data-ogsc="black"><strong data-ogsc="">Accurate documentation</strong></li> </ul> </div> <div> <ul type="disc"> <li data-ogsc="black"><strong data-ogsc="">Microsoft Office proficiency</strong></li> </ul> </div> <div> <ul type="disc"> <li data-ogsc="black"><strong data-ogsc="">Clear, professional communication</strong></li> </ul> </div> <div> <ul type="disc"> <li data-ogsc="black"><strong data-ogsc="">Process consistency and compliance</strong></li> </ul> </div> <div> <p><span data-ogsc="black">This is a structured, fast‑paced environment - perfect for someone who thrives on purpose and precision.</span></p> <p><strong><span data-ogsc="black">Training & Schedule</span></strong></p> </div> <div> <p><strong><span data-ogsc="black">Full‑Time | Remote | Monday–Friday</span></strong></p> </div> <div> <ul type="disc"> <li data-ogsc="black"><strong data-ogsc="">Paid Training (8 weeks):</strong> 8:00 AM – 4:30 PM EST <em data-ogsc="">Attendance is 100% mandatory - we invest heavily in your success.</em></li> </ul> </div> <div> <ul type="disc"> <li data-ogsc="black"><strong data-ogsc="">Permanent Schedule:</strong> Must have availability between the hours of 8:00 AM and 8:00 PM.  </li> </ul> </div> <div> <ul type="disc"> <li data-ogsc="black"><strong data-ogsc="">Start Date:</strong> June 22, 2026</li> </ul> </div> <div> <p><span data-ogsc="black">This role is built for reliability, consistency, and long‑term commitment.</span></p> </div> <div> <p><strong><span data-ogsc="black">What You Bring</span></strong></p> </div> <div> <ul type="disc"> <li data-ogsc="black">High School Diploma (Associate degree preferred)</li> </ul> </div> <div> <ul type="disc"> <li data-ogsc="black">Experience handling complex or sensitive customer interactions</li> </ul> </div> <div> <ul type="disc"> <li data-ogsc="black">Strong Microsoft Word, Excel, Outlook, and Teams skills</li> </ul> </div> <div> <ul type="disc"> <li data-ogsc="black">Ability to navigate multiple systems at once</li> </ul> </div> <div> <ul type="disc"> <li data-ogsc="black">Excellent attention to detail</li> </ul> </div> <div> <ul type="disc"> <li data-ogsc="black">Clear, professional communication</li> <li data-ogsc="black"><strong><span data-ogsc="black">Bonus Points For</span></strong></li> </ul> </div> <div> <ul type="disc"> <li data-ogsc="black">Call‑center or high‑volume environments</li> </ul> </div> <div> <ul type="disc"> <li data-ogsc="black">Healthcare or insurance experience</li> </ul> </div> <div> <ul type="disc"> <li data-ogsc="black">Advocacy‑based roles (social work, behavioral health)</li> </ul> </div> <div> <ul type="disc"> <li data-ogsc="black">Retail or service roles requiring problem‑solving</li> </ul> </div> <div> <p><strong><span data-ogsc="black">What You Get</span></strong></p> </div> <div> <ul type="disc"> <li data-ogsc="black">Competitive pay</li> </ul> </div> <div> <ul type="disc"> <li data-ogsc="black">Bonus opportunities</li> </ul> </div> <div> <ul type="disc"> <li data-ogsc="black">Comprehensive benefits</li> </ul> </div> <div> <ul type="disc"> <li data-ogsc="black">Clear advancement pathways</li> </ul> </div> <div> <ul type="disc"> <li data-ogsc="black">A mission‑driven team that values your growth</li> </ul> </div> <div> <p><span data-ogsc="black">At DVS, you're not just filling a seat - you're building a career with purpose.</span></p> <p><strong><span data-ogsc="black"> Who Thrives Here</span></strong></p> </div> <div> <p><span data-ogsc="black">People who love structure. People who take pride in accuracy. People who care deeply about helping others. People who want a stable, long‑term career - without sacrificing their home life.</span></p> </div> <div> <p><span data-ogsc="black">If you're dependable, technically confident, and ready to grow, you'll fit right in.</span></p> </div> <div> <p><strong><span data-ogsc="black">Ready to Build a Career That Works for Your Life - Not Against It?</span></strong></p> </div> <div> <p><span data-ogsc="black">Your future is calling... and you don't even have to leave the house to answer.</span></p> </div> <p>A pre-employment drug screening and criminal background check are required prior to employment.</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...