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Customer Onboarding Specialist

June 4, 2026

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey. Join the team powering the backbone of AmericaAs a Customer Onboarding Specialist, you will help new prospective fleets transition seamlessly from application to active usage of the Mudflap fuel card. You will be responsible for guiding prospects through the onboarding journey, ensuring they understand and experience the full value of our services. Your role is critical in building customer trust, fostering loyalty, and contributing to Mudflap’s growth by driving activation and retention rates.Expectations (In this role, you will):<ul style="min-height:1.5em"><li>Lead customers through stages of the card journey, from card application to ordering to first swipe completion, ensuring a timely and smooth process.</li><li>Educate customers on how to use Mudflap’s fuel card and associated platforms effectively, addressing any questions or concerns.</li><li>Monitor and track your prospects’ progress using CRM tools (e.g., HubSpot), ensuring all their data and your interactions are accurately documented.</li><li>Identify and resolve application and onboarding barriers, escalating issues when necessary to internal teams.</li><li>Proactively engage with customers to action to foster initial usage, focusing on creating long-term value and retention.</li><li>Collaborate with cross-functional teams to refine the PLG motion and contribute to scalable best practices.</li><li>Deliver exceptional customer experiences by maintaining a professional, empathetic, and customer-focused approach in all interactions.</li></ul><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>Experience (What we look for):<ul style="min-height:1.5em"><li>Proven experience in a customer-facing role, such as onboarding, customer success, sales or support.</li><li>Strong communication and interpersonal skills, with the ability to build trust and rapport quickly.</li><li>Highly responsive with the ability to meet the needs of prospective customers</li><li>Comfort working in a fast-paced, high volume, dynamic environment, preferably with startup experience.</li><li>Ability to manage multiple customers and tasks simultaneously, demonstrating excellent time management and prioritization skills.</li><li>Proficiency with CRM tools (e.g., HubSpot) and a willingness to learn new systems and technologies.</li><li>Problem-solving mindset with a proactive approach to identifying and addressing customer needs.</li><li>A customer-centric attitude and a passion for delivering value and building long-term relationships.</li></ul><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>Perks and Benefits (What we offer):<ul style="min-height:1.5em"><li>Competitive pay and equity in a high-growth startup</li><li>Multiple health benefit options</li><li>Paid Time Off</li><li>401(k) matching</li><li>Opportunities and support for major career growth</li><li>Annual Company offsite event (Mudfest!)</li></ul>Salary: $60,000 - $70,000 + 15% perf bonus. The candidate's skills, experience, and other relevant factors will determine the exact compensation. This position may also be eligible for additional incentives such as equity awards or short-term incentives. Our benefits include medical/dental/vision insurance, 401(k) with company match, WFH stipend, and PTO.Company Overview (Who we are):Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.Here are the core values that we believe in and look for in new teammates:<ul style="min-height:1.5em"><li>Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do</li><li>Make it Count: Act like an owner by focusing on the impact of your work</li><li>Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates</li><li>Sweat the Details: We keep our standards high and achieve them by paying attention to every detail</li><li>Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible</li></ul>

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DISCLAIMER

Get Hired Faster With COMPANY_NAME!

1: COMPANY_NAME Smart Tools and Direct Employer Connections Help Speed Up Your Hiring Process

2: With Better Matches, Real-time Job Alerts, and Direct Employer Responses, COMPANY_NAME Helps Many Candidates Secure Interviews and Job Offers Within 15 to 30 Days!

3: The Type of Resume You Need to Get Priority Placement

4: Browse Full-Time, Part-Time, and Freelancing Roles With COMPANY_NAME

5: COMPANY_NAME Helps You Grow Your Career

6: The Easiest Way To Find A Job

7: Find Roles That Offer Growth, Culture & Benefits

8: Get Support With Resume, Interviews & Career Planning

9: Your Future Starts Today

10: Get Hired Within 15 to 30 Days With COMPANY_NAME

Customer Onboarding Specialist

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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