Customer Service (Job ID: VR800)

<p>IMPORTANT - Watch this quick Loom video on how to get hired:<br><a href="https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0">https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0</a><br>C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.<br>PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH</p><p><strong>💼 We’re Hiring: Customer Service</strong></p><p><strong>📋 Job Information</strong></p><ul><li><p>Job Title: Customer Service</p></li><li><p>Job ID: VR800</p></li><li><p>Industry: Home Services / Virtual Assistant Services</p></li><li><p>Location: Mexico, Colombia, Venezuela</p></li><li><p>Job Status: Full Time</p></li><li><p>Work Schedule: 5 days per week, 9 hours per day, 1 hour lunch, two 15-minute breaks, Pacific Standard Time (PST)</p></li><li><p>Compensation: $800 per month</p></li><li><p>Target Start Date: ASAP</p></li></ul><p><strong>🧩 Role Overview</strong></p><ul><li><p>This role supports U.S.-based home services businesses by handling inbound customer calls and booking appointments.</p></li><li><p>The selected candidate will represent the client as an extension of their internal team and deliver professional, friendly, and accurate customer interactions.</p></li></ul><p><strong>🏢 About the Client</strong></p><ul><li><p>The client is a U.S.-based virtual assistant company that provides inbound call handling and appointment setting services.</p></li><li><p>They support home services businesses such as cleaning companies, electricians, plumbers, landscapers, and similar trades.</p></li></ul><p><strong>🎧 About the Role</strong></p><ul><li><p>The role focuses on managing inbound calls, answering customer inquiries, and scheduling appointments using client CRM and scheduling systems.</p></li><li><p>Full training is provided on call scripts, customer handling, and booking procedures.</p></li></ul><p><strong>📌 Key Responsibilities</strong></p><ul><li><p>Answer inbound calls from prospective customers in a professional and friendly manner</p></li><li><p>Represent the client as if working directly in their office</p></li><li><p>Use the client’s standard greeting and approved scripts</p></li><li><p>Accurately answer customer inquiries about services</p></li><li><p>Book appointments using the client’s CRM or scheduling platform</p></li><li><p>Take detailed call summary notes during each interaction</p></li><li><p>Record customer contact information, inquiry details, and relevant notes</p></li><li><p>Send complete and accurate call summaries to the client after each call</p></li><li><p>Send follow-up text messages or emails when required</p></li><li><p>Maintain high accuracy and attention to detail at all times</p></li></ul><p><strong>🕒 Work Schedule & Shift Assignment</strong></p><ul><li><p>Business operates 7 days per week based on client demand</p></li><li><p>Available shifts (all times in PST):</p><ul><li><p>5:00 AM – 2:00 PM</p></li><li><p>7:00 AM – 4:00 PM</p></li><li><p>8:00 AM – 5:00 PM</p></li><li><p>11:00 AM – 8:00 PM</p></li></ul></li><li><p>Rest days vary depending on client needs</p></li><li><p>Common rest day combinations include:</p><ul><li><p>Monday–Sunday</p></li><li><p>Tuesday–Wednesday</p></li><li><p>Thursday–Friday</p></li></ul></li><li><p>Saturday–Sunday off is possible depending on client assignment</p></li><li><p>Final shift assignment is determined after the 2-week training period based on call volume and coverage requirements</p></li><li><p>Flexibility with scheduling is required</p></li></ul><p><strong>🛠️ Qualifications & Skills</strong></p><ul><li><p>Internet speed of at least 40 Mbps with low latency</p></li><li><p>Computer with a minimum of 6 cores, 12 threads, and 8 GB RAM</p></li><li><p>Reliable backup power source</p></li><li><p>Previous BPO or call center experience preferred</p></li><li><p>Ability to multitask while managing calls and documentation</p></li><li><p>Strong spoken and written English communication skills</p></li><li><p>Confidence communicating directly with U.S.-based clients</p></li><li><p>Excellent attention to detail with accurate data entry</p></li><li><p>Willingness to receive feedback and make adjustments</p></li><li><p>Flexible, dependable, and able to adapt to changing schedules</p></li><li><p>Motivated, hardworking, and eager to add value</p></li></ul><p>Submit your application today and take the first step toward your next great opportunity!</p>

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