Customer Service Representative

<p><b>Customer Service Representative</b></p><p><b>Bend, OR</b></p><p>PrideStaff, a recruiting firm specializing in staffing for Central Oregon businesses, is looking for enthusiastic Customer Service Representatives for one of our clients. This position will require excellent communication skills, in person and over the phone. The successful candidate will be reliable and outgoing, and will have a flexible schedule. If this sounds like you, contact us today to learn more!</p><p><b>Customer Service Representative Responsibilities include:</b></p><ul><li>Answering inbound calls from customers in a professional manner<li>Researching information using multiple resources and route call to the appropriate resource<li>Providing customers with product and service information and resolving customer concerns and complaints<li>Entering customer information in the system and identify and escalate priority issues<li>Completing call log and producing call reports<li>Providing follow up customer calls when necessary</ul><p><b>Customer Service Representative Job Requirements:</b></p><ul><li>Must have recent and relevant experience<li>Excellent communication skills, both written and verbal<li>Working knowledge of Microsoft Word and Excel<li>Customer Service Representative has strong data entry, typing, and computer skills<li>Able to provide 2 professional references</ul><p align="center"><b>Join Us!</b></p><p><b>Company Overview</b></p><p>PrideStaff can offer you a wide-range of rewarding career options. Whether you prefer the freedom and variety of temporary work or the challenge of a full-time position, PrideStaff can help you find the job that best matches your skills and interests.</p><p>With offices throughout the country, PrideStaff gives you the inside track to great jobs with more than 3,000 employers.</p><p>As a PrideStaff Field Associate, you'll enjoy our generous pay and benefit package, and just as importantly, you will be treated fairly, with dignity, courtesy and respect. Work with a Staffing Firm that works for you!</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...