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Customer Service Representative

May 12, 2026

The Customer Service Representative will provide support to the Customer Service and Sales teams. This role is responsible for customer order entry, and general clerical work in a supportive role for our procurement team.Duties & Responsibilities<ul><li>Maintaining data in ERP system daily</li><li>Placing orders for clients in conjunction with the account managers</li><li>Work with warehouse personnel to schedule smaller orders</li><li>Emailing weekly inventory sheet to clients</li><li>Assisting customer service team with shipping items for customers</li><li>Answering emails and direct call inquiries</li><li>Taking messages – sending them via email to the appropriate person</li><li>Assisting AM - shipping items, packing, shipping innovations to the correct addresses</li><li>Handle sensitive information in a confidential manner</li><li>Learning the shipping coordinator position to be a back up</li><li>Lead and complete several projects for the customer service and sales teams</li><li>Collaborate with other customer services employees to ensure the Master Production Plan is updated in a timely manner</li><li>Assist in the maintaining a customer database with the Pre-Planner</li><li>Provide weekly updates to Director of Customer Service containing all the appropriate information about the weekly communication with customers</li></ul>Working conditions:<ul><li>Working schedule: Mon-Fri 8 am - 5 pm EST</li></ul><ul><li>Remote mode of work</li><li>10+ business days of paid time off</li><li>Team building and corporate events</li><li>Equipment provided</li><li>A supportive team</li></ul> Qualifications and Key Competencies<ul><li>Strong organizational skills that reflect ability to perform and prioritize multiple tasks with excellent attention to detail</li><li>Highly resourceful team player with the ability to also be effective independently</li><li>Adaptable to various competing and frequently changing demands</li><li>High proficiency in computer technology and systems operations</li><li>Excellent verbal and written communication and interpersonal skills</li><li>Excellent interpersonal and organizational skills with strong attention to detail and accuracy</li><li>Ability to work efficiently in a dynamic fast-paced environment</li><li>Effective time management skills and the ability to meet deadlines</li><li>Ability to handle frequent interruptions</li><li>Excellent attendance and reliability</li></ul>Requirements:<ul><li>Proficient in Microsoft Office Suite required</li><li>ERP system support and data entry</li><li>Experience in manufacturing and/or dietary supplements is helpful but not necessary</li></ul>

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DISCLAIMER

Get Hired Faster With COMPANY_NAME!

1: COMPANY_NAME Smart Tools and Direct Employer Connections Help Speed Up Your Hiring Process

2: With Better Matches, Real-time Job Alerts, and Direct Employer Responses, COMPANY_NAME Helps Many Candidates Secure Interviews and Job Offers Within 15 to 30 Days!

3: The Type of Resume You Need to Get Priority Placement

4: Browse Full-Time, Part-Time, and Freelancing Roles With COMPANY_NAME

5: COMPANY_NAME Helps You Grow Your Career

6: The Easiest Way To Find A Job

7: Find Roles That Offer Growth, Culture & Benefits

8: Get Support With Resume, Interviews & Career Planning

9: Your Future Starts Today

10: Get Hired Within 15 to 30 Days With COMPANY_NAME

Customer Service Representative

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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