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Customer Service Specialist I - Enrollment/Call Queue Support

May 12, 2026

Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.<div style="font-family: 'Segoe UI'; font-size: 14px; line-height: 20px;"> <h3>Enrollment Specialist / Customer Service Representative</h3> Location: Remote Schedule: Monday–Friday, 7:30 AM – 5:30 PM (ET) <hr> <h3>Position Overview</h3> The Enrollment Specialist / Customer Service Representative supports applicants and enrolled providers for Home and Community-Based Services (HCBS) waiver programs. This role is responsible for guiding providers through enrollment requirements, reviewing applications, and ensuring all necessary documentation is completed accurately. This is a highly collaborative role requiring strong customer service, organization, and attention to detail while working in a remote team environment. <hr> <h3>Key Responsibilities</h3> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Respond to inbound calls, emails, and messages from applicants and providers regarding enrollment, requirements, compliance, and scheduling</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Serve as a central point of contact for provider-related inquiries</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Review and screen provider applications for completeness and accuracy</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Identify potential compliance issues and escalate to project management as needed</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Return incomplete applications with clear guidance on required documentation</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Conduct outreach via phone and email to assist applicants in completing submissions</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Document all interactions with clear and concise contact notes</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Coordinate with internal teams to route non-HCBS inquiries appropriately</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Submit completed applications for quality assurance review</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Support enrollment tracking and follow-ups across a high-volume workload (40+ applications)</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Perform additional duties as assigned</li> </ul> <hr> <h3>Required Qualifications</h3> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Minimum 2 years of customer service experience</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Strong organizational skills with attention to detail and accuracy</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Ability to manage multiple priorities and high-volume workloads</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Excellent written and verbal communication skills</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Ability to work independently while collaborating with a remote team</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Proficiency with Microsoft Office (Excel, Outlook, Teams, SharePoint)</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Comfortable learning new systems and processes</li> </ul> <hr> <h3>Education & Experience</h3> Option 1: <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Bachelor’s degree and 2 years of experience working with providers</li> </ul> Option 2 (in lieu of degree): <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Minimum 36 months of experience working with providers</li> </ul> Required Experience Includes: <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"> Working with healthcare or social service providers (e.g., critical care, public health, HCBS populations) </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"> Experience serving special populations such as children, older adults, individuals with TBI, or developmental disabilities </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"> At least one year of experience in one or more of the following: <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Provider monitoring</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Medicaid or third-party payer billing</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Provider training</li> </ul> </li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"> At least one year of experience in one of the following settings: <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Home health, community health, or HCBS programs</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Hospitals or private practices</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Long-term care or mental health programs</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Publicly funded or community-based social service programs</li> </ul> </li> </ul> <hr> <h3>Preferred Qualifications</h3> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Experience with HCBS waiver programs or Medicaid enrollment processes</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Prior experience in provider relations or healthcare compliance environments</li> </ul> <hr> <h3>Additional Information</h3> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Remote role; must be available during standard business hours</li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">No supervisory responsibilities</li> </ul> <hr> <h3>Keywords</h3> HCBS, Medicaid, Provider Enrollment, Customer Service, Application Review, Healthcare Administration, Provider Relations, Compliance, Data Entry, Microsoft Excel, Outlook, SharePoint, Remote Work, Healthcare Operations, Case Management Support, Call Center, Public Health, Waiver Programs </div>Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role. Applicants must be authorized to work in the U.S. This position is not eligible for work authorization sponsorship (including H-1B sponsorship) by SSO and under the federal laws relating to the F-1 STEM EAD program, this position is not eligible to support a STEM EAD extension application. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. <span style="-webkit-text-stroke-width: 0px; font-variant-caps: normal; font-variant-ligatures: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; white-space: normal; widows: 2; word-spacing: 0px;">Staffing Solutions Organization LLC is an E-Verify participant.

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DISCLAIMER

Get Hired Faster With COMPANY_NAME!

1: COMPANY_NAME Smart Tools and Direct Employer Connections Help Speed Up Your Hiring Process

2: With Better Matches, Real-time Job Alerts, and Direct Employer Responses, COMPANY_NAME Helps Many Candidates Secure Interviews and Job Offers Within 15 to 30 Days!

3: The Type of Resume You Need to Get Priority Placement

4: Browse Full-Time, Part-Time, and Freelancing Roles With COMPANY_NAME

5: COMPANY_NAME Helps You Grow Your Career

6: The Easiest Way To Find A Job

7: Find Roles That Offer Growth, Culture & Benefits

8: Get Support With Resume, Interviews & Career Planning

9: Your Future Starts Today

10: Get Hired Within 15 to 30 Days With COMPANY_NAME

Customer Service Specialist I - Enrollment/Call Queue Support

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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