Customer Success Manager, Ads Solutions (Spanish Speaking)

<p style="min-height:1.5em"><strong>About the team</strong></p><p style="min-height:1.5em">OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Ads Solutions team partners closely with advertisers to deeply understand their businesses and needs, helping inform the development of products and solutions that drive meaningful revenue growth and long-term success on the platform—while maintaining strong standards for user trust and platform integrity.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>About the role</strong></p><p style="min-height:1.5em">We’re looking for a Customer Success Manager to support advertisers in onboarding, launching, and growing on OpenAI’s advertising platform. You will manage a portfolio of partners and serve as a trusted advisor, helping them achieve their business objectives while ensuring a strong and responsible experience on our platform.</p><p style="min-height:1.5em">This role sits at the intersection of relationship management, strategy, and execution. You’ll work closely with Sales to drive long-term partner growth and with internal teams to continuously improve the advertiser experience.</p><p style="min-height:1.5em">This role is remote, based in Miami, Florida. To succeed in this position you must be fully bilingual—fluent in both Spanish <em>and</em> English (spoken and written). Please note that <strong>your resume must be submitted in English</strong>, and the interview process will include conversations in both languages.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>In this role, you’ll:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Own relationships with a portfolio of advertising partners, serving as their primary point of contact.</p></li><li><p style="min-height:1.5em">Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products.</p></li><li><p style="min-height:1.5em">Analyze campaign performance and provide clear, actionable recommendations to improve outcomes.</p></li><li><p style="min-height:1.5em">Identify opportunities to expand partnerships through increased product adoption and incremental investment.</p></li><li><p style="min-height:1.5em">Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value.</p></li><li><p style="min-height:1.5em">Surface advertiser feedback and insights to inform product improvements and long-term strategy.</p></li><li><p style="min-height:1.5em">Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem.</p></li></ul><p style="min-height:1.5em"><strong>You might thrive in this role if you:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Has 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role.</p></li><li><p style="min-height:1.5em">Has experience managing advertiser or agency relationships in a platform, publisher, or adtech environment.</p></li><li><p style="min-height:1.5em">Is comfortable interpreting performance data and translating insights into strategic recommendations.</p></li><li><p style="min-height:1.5em">Has experience with data querying (e.g. SQL, advanced excel/GSheet).</p></li><li><p style="min-height:1.5em">Communicates clearly and builds trust with both technical and non-technical stakeholders.</p></li><li><p style="min-height:1.5em">Operates with ownership and accountability in fast-moving, evolving environments.</p></li><li><p style="min-height:1.5em">Demonstrates sound judgment and a commitment to user trust and responsible platform growth.</p></li></ul><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>Compensation Range:</strong> $162K - $230K USD</p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>About OpenAI</strong></p><p style="min-height:1.5em">OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. </p><p style="min-height:1.5em">We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. </p><p style="min-height:1.5em">For additional information, please see <a target="_blank" rel="noopener noreferrer" class="c-link c-link--underline" href="https://cdn.openai.com/policies/eeo-policy-statement.pdf"><u>OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement</u></a>.</p><p style="min-height:1.5em">Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.</p><p style="min-height:1.5em">To notify OpenAI that you believe this job posting is non-compliant, please submit a report through <a target="_blank" rel="noopener noreferrer nofollow" href="https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA">this form</a>. No response will be provided to inquiries unrelated to job posting compliance.</p><p style="min-height:1.5em">We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this <a target="_blank" rel="noopener noreferrer" class="c-link c-link--underline" href="https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241"><u>link</u></a>.</p><p style="min-height:1.5em"><a target="_blank" rel="noopener noreferrer nofollow" class="c-link" href="https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf">OpenAI Global Applicant Privacy Policy</a></p><p style="min-height:1.5em">At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...