Director, Clinical Operations

<meta><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:14pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="color:rgb(239,131,84);font-size:14pt;white-space:pre-wrap;">The Role</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">The Director of Clinical Operations will lead the development, refinement, and execution of Karoo’s clinical care model. This leader will translate clinical strategy into scalable workflows, protocols, staffing models, and operational playbooks to ensure high-quality, compliant, and efficient care delivery across markets.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">This role is ideal for a clinically trained operator with cardiology experience who understands value-based care and thrives in early-stage environments where building and iterating are core to the job.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">This role will directly shape how care is delivered at Karoo, from the patient experience to clinical outcomes to financial performance under value-based contracts.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="color:rgb(239,131,84);font-size:14pt;white-space:pre-wrap;">What You'll Do</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="color:rgb(239,131,84);font-size:11pt;white-space:pre-wrap;">Clinical Model Implementation & Iteration</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(79,93,117);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Own the implementation and ongoing refinement of Karoo Health care model, including risk stratification, and condition based care protocol development.</span></li><li style="color:rgb(79,93,117);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Translate evidence-based cardiology guidelines into practical and scalable care protocols.</span></li><li style="color:rgb(79,93,117);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Test, iterate, and standardize care protocols to meet the needs of  individual markets and payer arrangements.</span></li><li style="color:rgb(79,93,117);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Ensure the Karoo Health care model supports value-based care (full upside and downside risk) through alignment of patient, provider, and payer specific outcomes.</span></li></ul><h3 style="font-family:" basel="" grotesk",arial,sans-serif;line-height:1.6;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;"=""><span style="color:rgb(239,131,84);font-size:11pt;white-space:pre-wrap;">Clinical Operations Execution</span></h3><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(79,93,117);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Operationalize the clinical model across care teams, developing SOPs, staffing models, role definitions, and training materials.</span></li><li style="color:rgb(79,93,117);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Identify operational bottlenecks or clinical variation and drive continuous improvement initiatives.</span></li><li style="color:rgb(79,93,117);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Support market launches by ensuring clinical readiness, workflows, and staffing are in place.</span></li></ul><h3 style="font-family:" basel="" grotesk",arial,sans-serif;line-height:1.6;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;"=""><span style="color:rgb(239,131,84);font-size:11pt;white-space:pre-wrap;">Care Team Leadership</span></h3><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(79,93,117);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Provide operational support to Karoo’s clinical team (RNs, LCSW, MAs, etc.)</span></li><li style="color:rgb(79,93,117);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Support hiring, onboarding, training, and performance management of clinical staff.</span></li><li style="color:rgb(79,93,117);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Foster a culture of patient-centered, data-informed, high-quality care delivery.</span></li></ul><h3 style="font-family:" basel="" grotesk",arial,sans-serif;line-height:1.6;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;"=""><span style="color:rgb(239,131,84);font-size:11pt;white-space:pre-wrap;">Value-Based Care & Performance Management</span></h3><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(79,93,117);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Partner with Analytics and Finance to define and monitor clinical KPIs tied to value-based contracts (e.g., patient engagement, clinical outcomes, utilization, and financial outcomes).</span></li><li style="color:rgb(79,93,117);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Use data to assess clinical effectiveness and identify opportunities to improve outcomes and reduce avoidable utilization.</span></li><li style="color:rgb(79,93,117);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Support shared savings performance by aligning clinical workflows with payer and provider incentives.</span></li></ul><h3 style="font-family:" basel="" grotesk",arial,sans-serif;line-height:1.6;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;"=""><span style="color:rgb(239,131,84);font-size:11pt;white-space:pre-wrap;">Provider Partnership Enablement</span></h3><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(79,93,117);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Collaborate with partner cardiology practices to ensure smooth integration of Karoo’s clinical model into existing workflows.</span></li><li style="color:rgb(79,93,117);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Serve as a key operational liaison to practice leaders, addressing day-to-day clinical process questions and improvement opportunities.</span></li><li style="color:rgb(79,93,117);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Support provider onboarding, clinical training, and ongoing adoption of Karoo protocols.</span></li></ul><h3 style="font-family:" basel="" grotesk",arial,sans-serif;line-height:1.6;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;"=""><span style="color:rgb(239,131,84);font-size:11pt;white-space:pre-wrap;">Quality, Safety & Compliance</span></h3><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(79,93,117);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Ensure clinical operations meet regulatory, licensure, and quality standards across states and care settings.</span></li><li style="color:rgb(79,93,117);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Partner with the CMO and clinical leaders on quality oversight, incident review, and continuous quality improvement efforts.</span></li><li style="color:rgb(79,93,117);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Maintain up-to-date clinical policies and documentation standards.</span></li></ul><h3 style="font-family:" basel="" grotesk",arial,sans-serif;line-height:1.6;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;"=""><span style="color:rgb(239,131,84);font-size:11pt;white-space:pre-wrap;">Cross-Functional Collaboration</span></h3><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Work closely with Product to inform clinical requirements for tools, workflows, and dashboards.</span></li><li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Partner with Market Ops, and Growth teams to align clinical delivery with expansion goals.</span></li><li style="color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#4f5d75;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Provide clinical-operations input into payer discussions and new market planning.</span><br><br></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="color:rgb(239,131,84);font-size:14pt;white-space:pre-wrap;">What We're Looking For</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(79,93,117);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Clinical background in cardiology. NP, PA, or MD degree is considered a strong plus.</span></li><li style="color:rgb(79,93,117);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">5+ years operational and people management experience. </span></li><li style="color:rgb(79,93,117);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Experience in value-based care provider organizations. Experience with  participation in full upside and downside risk arrangements is a plus.</span></li><li style="color:rgb(79,93,117);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Experience building or scaling clinical programs in a startup or established health system.</span></li><li style="color:rgb(79,93,117);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Experience in a value-based provider startup organization is a plus.</span></li><li style="color:rgb(79,93,117);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Strong systems thinker who can translate clinical strategy into operational reality.</span></li><li style="color:rgb(79,93,117);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Comfortable operating in ambiguity and iterating quickly as the organization grows.</span></li><li style="color:rgb(79,93,117);font-size:12pt;--listitem-marker-color:#4f5d75;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Collaborative, pragmatic leader with excellent communication skills.</span><br><br></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:14pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><b><strong style="color:rgb(239,131,84);font-size:14pt;white-space:pre-wrap;">Why Join Us</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(79,93,117);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Competitive salary and equity</span></li><li style="color:rgb(79,93,117);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Fully-remote work environment available</span></li><li style="color:rgb(79,93,117);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Full benefits package</span></li><li style="color:rgb(79,93,117);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">A collaborative and transparent company culture that values creativity and ownership</span></li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...