Get Hired Faster With COMPANY_NAME!

Don't you ever think you landed here by any accident, You are here because you are searching for something bigger. You know what?

A better Job
A better Future
A better Knowledge
A better Paycheck
A greater Path to walk on.

And COMPANY_NAME is here to give you exactly what you've been missing for so long. The reality is that most job seekers chase job postings, but successful job seekers attract job offers by chasing the accurate information. Therefore, that's the shift COMPANY_NAME is going to help you make. Here are the top 10 ideas to up-skill yourself, so lean in to begin:

1: COMPANY_NAME Smart Tools and Direct Employer Connections Help Speed Up Your Hiring Process

COMPANY_NAME is a career-changing advantage that most seekers never get access to. Imagine...

Instead of applying for job after job and still not getting any callbacks, you suddenly bump into a tool that can do the heavy lifting for you.
Instead of wondering, "What do employers actually want?", you are getting insights straight from the employer's desk.
Instead of hoping your resume gets noticed, it’s kept on the table of decision-makers who are hiring right now.

That's the difference COMPANY_NAME makes. Our tools will let you reach employers directly, which automatically speeds up your hiring process.

2: With Better Matches, Real-time Job Alerts, and Direct Employer Responses, COMPANY_NAME Helps Many Candidates Secure Interviews and Job Offers Within 15 to 30 Days!

How does COMPANY_NAME make this possible?

On COMPANY_NAME, you get notified for roles aligned with your profile right from the start. When an employer posts a role that matches your qualifications and skills, you’ll know first. When you apply early, your chances of getting noticed and shortlisted increase by 20%.

COMPANY_NAME also offers direct employer responses—no more waiting for weeks. Here you engage with hiring managers who are actively looking for candidates.

When all these features combine in one place, you move from your first match to your first interview within days. And ultimately, from application to offer—all within 15 to 30 days!

3: The Type of Resume You Need to Get Priority Placement

With COMPANY_NAME, you don’t just need a resume—you need a strategy. A system that pushes your name to the right tables. We’ll show you exactly how the most successful candidates take initiative and get noticed.

4: Browse Full-Time, Part-Time, and Freelancing Roles With COMPANY_NAME

The job market isn’t one-size-fits-all—and your career shouldn’t be either. COMPANY_NAME gives you access to a wide range of opportunities including full-time, part-time, and freelancing roles all in one place.

5: COMPANY_NAME Helps You Grow Your Career

COMPANY_NAME provides insights, tools, and role-matching that help you find the right direction, the right skills, and the opportunities aligned with your ambition.

6: The Easiest Way To Find A Job

COMPANY_NAME cuts the noise, the endless scrolling, and the confusion. With accurate matches, direct employer connection, and real-time updates, you get a clear and simple path from application to interview.

7: Find Roles That Offer Growth, Culture & Benefits

COMPANY_NAME helps you find roles where you grow, feel supported, and thrive—not just survive. With us, you discover opportunities that elevate your professional life.

8: Get Support With Resume, Interviews & Career Planning

COMPANY_NAME provides expert guidance on resumes, interviews, and planning so employers instantly recognize your strengths and value.

9: Your Future Starts Today

COMPANY_NAME gives you everything you need—tools, guidance, and opportunities—to step forward confidently and begin a new chapter where your potential is seen and supported.

10: Get Hired Within 15 to 30 Days With COMPANY_NAME

COMPANY_NAME follows a smart, strategic, and proven approach that gets your profile noticed faster and moves you toward interviews and offers within 15 to 30 days.

Director, IT Service Management

May 29, 2026

<h2>About OpenLoop</h2>OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.<h2>About The Role</h2>We’re hiring a Director, IT Service Management & IT PMO to own how IT delivers and governs work across OpenLoop. You’ll lead the team that runs our service desk, ITIL process operations, ITSM platform, and the IT Project Management Office that intakes, sequences, and delivers IT initiatives — including the HIPAA-regulated systems supporting our clinicians and patients.This is the operational backbone of the CIO organization. You’ll set the standards, build the systems, and lead the people that turn IT into a measurable, reliable service the rest of the business can count on.<h2>What You’ll Do:</h2>IT Service Management<ul style="min-height:1.5em"><li>Service desk and end-user support — staffing model, SLAs, ticket quality, and CSAT</li><li>ITIL v4 process ownership: incident, problem, change, request fulfillment, knowledge, service catalog</li><li>ITSM platform administration, configuration, automation, integrations, and roadmap</li><li>Major incident management — coordination, exec communications, and post-incident reviews</li><li>Asset and license management — hardware lifecycle, SaaS spend, software compliance</li><li>Service metrics — uptime, MTTR, first-contact resolution, CSAT — and the cadence to act on them</li></ul>IT Project Management Office<ul style="min-height:1.5em"><li>Intake, prioritize, sequence of IT initiatives in partnership with all business leaders</li><li>Project delivery standards — scope, plan, status report, change control, and closeout</li><li>Resource and capacity planning across the IT portfolio</li><li>Execute with Engineering, Security, Compliance, Clinical Operations, and subsidiaries (HeyRevia, Season Health, CQ Pharmacy, Triad, LinkRX, USSL)</li><li>Vendor and SOW management for IT projects — budget tracking and outcome accountability</li></ul>Leadership<ul style="min-height:1.5em"><li>Hire, coach, and grow a team of 6–15 across ITSM and the IT PMO</li><li>Set quarterly OKRs, run an operating cadence, and build career paths</li><li>Partner with IS and Compliance to keep HIPAA controls audit-ready</li><li>Represent IT to the executive team — clearly, with data, and with a point of view</li></ul><h2>Who You Are</h2><h2>Required</h2><ul style="min-height:1.5em"><li>10+ years in IT, with 5+ years leading IT service management, service desk, or IT operations</li><li>Track record running an ITSM platform at scale (ServiceNow, Jira Service Management, Freshservice, or equivalent)</li><li>ITIL v4 fluent — you’ve run incident, problem, and change in practice, not just on paper</li><li>Experience leading an IT PMO or comparable IT delivery function from intake to outcomes</li><li>Healthcare experience required — you understand HIPAA, working alongside clinicians, and the audit posture a regulated environment demands</li><li>Proven people leader — you’ve built teams, promoted managers, and turned around an underperforming function</li><li>Strong financial discipline — you’ve owned a multi-million-dollar IT operating budget and SaaS portfolio</li><li>Direct, data-driven communicator who can move between an executive briefing and a Tier 1 ticket triage in the same day</li><li>Bachelor’s degree in a related field, or equivalent experience</li></ul><h2>Preferred</h2><ul style="min-height:1.5em"><li>ITIL v4 Managing Professional or Strategic Leader certification</li><li>Experience supporting a multi-entity / subsidiary structure</li><li>Background in high-growth digital health, tele-health, or another regulated services environment</li><li>Familiarity with NIST CSF, HITRUST, or SOC 2 control environments</li></ul><h2>Our Benefits</h2>In addition, for salaried positions you would also be eligible for:<ul style="min-height:1.5em"><li>Medical, Dental, and Vision plans</li><li>Flexible Spending/Health Savings Accounts</li><li>Flexible PTO</li><li>401(k) + Company Match</li><li>Life Insurance, Pet insurance, and more</li></ul><h2>Our Company</h2>We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.Sound like a good fit? We’d love to meet you.

Back to blog

DISCLAIMER

Get Hired Faster With COMPANY_NAME!

1: COMPANY_NAME Smart Tools and Direct Employer Connections Help Speed Up Your Hiring Process

2: With Better Matches, Real-time Job Alerts, and Direct Employer Responses, COMPANY_NAME Helps Many Candidates Secure Interviews and Job Offers Within 15 to 30 Days!

3: The Type of Resume You Need to Get Priority Placement

4: Browse Full-Time, Part-Time, and Freelancing Roles With COMPANY_NAME

5: COMPANY_NAME Helps You Grow Your Career

6: The Easiest Way To Find A Job

7: Find Roles That Offer Growth, Culture & Benefits

8: Get Support With Resume, Interviews & Career Planning

9: Your Future Starts Today

10: Get Hired Within 15 to 30 Days With COMPANY_NAME

Director, IT Service Management

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

Other Jobs To Apply