Director, Localization

<p><span style="font-family: Arial, sans-serif; font-size: 12pt; line-height: 107%; white-space: normal;">Do you love new ideas and look to improve the world in ways big and small?</span></p><p style="margin: 15.75pt 0in 5.25pt -1.5pt; line-height: 150%; font-size: 10.5pt; font-family: Georgia, serif;"><a name="about_the_role" target="_blank"></a><strong><span style="font-size: 12.0pt; line-height: 150%; color: black;">About the Role</span></strong></p> <p><a name="about_the_role" target="_blank"></a></p> <p><a name="about_the_role" target="_blank"></a><a name="about_the_role" target="_blank"></a></p> <p><a name="about_the_role" target="_blank"></a></p> <p style="margin: 0in 0in 10.5pt; line-height: 150%; font-size: 10.5pt; font-family: Georgia, serif;"><span style="color: black;">The Director of Localization owns the global strategy, operating model, and execution for delivering high-quality, scalable multilingual experiences across products and content. This role leads localization as a strategic capability, ensuring content, assessments, and learning tools are effectively translated and culturally adapted for global audiences. The position requires expertise in AI driven translation technologies, localization operations, and organizational leadership to improve quality, speed, and cost at scale.</span></p> <p style="margin: 15.75pt 0in 5.25pt -1.5pt; line-height: 150%; font-size: 10.5pt; font-family: Georgia, serif;"><a name="about_the_role" target="_blank"></a><a name="about_the_role" target="_blank"></a><a name="key_responsibilities" target="_blank"></a><strong><span style="font-size: 12.0pt; line-height: 150%; color: black;">Key Responsibilities</span></strong></p> <p><a name="key_responsibilities" target="_blank"></a></p> <p><a name="key_responsibilities" target="_blank"></a><a name="key_responsibilities" target="_blank"></a></p> <p><a name="key_responsibilities" target="_blank"></a></p> <ul style="margin-top: 5.25pt; margin-bottom: 5.25pt;"> <li style="margin: 5.25pt 0in 5.25pt 0px; line-height: 150%; font-size: 10.5pt; font-family: Georgia, serif;"><span style="color: black;">Define and own the multi-year localization and machine translation strategy, including operating model, governance, and roadmap for global products and content.</span></li> <li style="margin: 5.25pt 0in 5.25pt 0px; line-height: 150%; font-size: 10.5pt; font-family: Georgia, serif;"><span style="color: black;">Lead and develop a high-performing localization organization, including product managers, product owners, and key vendor relationships.</span></li> <li style="margin: 5.25pt 0in 5.25pt 0px; line-height: 150%; font-size: 10.5pt; font-family: Georgia, serif;"><span style="color: black;">Build and mature a translations Center of Excellence that drives capability development, repeatable standards, and operational excellence across the company.</span></li> <li style="margin: 5.25pt 0in 5.25pt 0px; line-height: 150%; font-size: 10.5pt; font-family: Georgia, serif;"><span style="color: black;">Partner with leaders across product, engineering, design, linguistics, data science, content, learning, and certification teams to align localization priorities with business goals.</span></li> <li style="margin: 5.25pt 0in 5.25pt 0px; line-height: 150%; font-size: 10.5pt; font-family: Georgia, serif;"><span style="color: black;">Own the strategy for AI-driven translation and localization platforms, including machine translation, large language models, translation management systems, and real-time translation capabilities.</span></li> <li style="margin: 5.25pt 0in 5.25pt 0px; line-height: 150%; font-size: 10.5pt; font-family: Georgia, serif;"><span style="color: black;">Evaluate, select, and manage the right mix of internal workflows, automation, and external vendors such as DeepL, Lilt, Smartling, Phrase, XTM Cloud, Azure Speech AI, and Amazon Translate.</span></li> <li style="margin: 5.25pt 0in 5.25pt 0px; line-height: 150%; font-size: 10.5pt; font-family: Georgia, serif;"><span style="color: black;">Establish enterprise-wide frameworks for translation quality, consistency, cultural relevance, and accessibility compliance.</span></li> <li style="margin: 5.25pt 0in 5.25pt 0px; line-height: 150%; font-size: 10.5pt; font-family: Georgia, serif;"><span style="color: black;">Implement automated and manual QA processes, including linguistic validation, usability testing, and performance monitoring for localized experiences.</span></li> <li style="margin: 5.25pt 0in 5.25pt 0px; line-height: 150%; font-size: 10.5pt; font-family: Georgia, serif;"><span style="color: black;">Define and track KPIs related to language coverage, translation accuracy, cycle time, cost efficiency, and user engagement to drive continuous improvement.</span></li> <li style="margin: 5.25pt 0in 5.25pt 0px; line-height: 150%; font-size: 10.5pt; font-family: Georgia, serif;"><span style="color: black;">Optimize end-to-end workflows for translation, review, deployment, and governance, identifying bottlenecks and scaling automation where appropriate.</span></li> <li style="margin: 5.25pt 0in 5.25pt 0px; line-height: 150%; font-size: 10.5pt; font-family: Georgia, serif;"><span style="color: black;">Lead internal and external stakeholder management across business teams and localization partners, balancing cost, speed, and quality tradeoffs.</span></li> <li style="margin: 5.25pt 0in 5.25pt 0px; line-height: 150%; font-size: 10.5pt; font-family: Georgia, serif;"><span style="color: black;">Ensure localized content and experiences align with regulatory, legal, privacy, accessibility, and cultural requirements across target markets.</span></li> </ul> <p style="margin: 15.75pt 0in 5.25pt -1.5pt; line-height: 150%; font-size: 10.5pt; font-family: Georgia, serif;"><a name="key_responsibilities" target="_blank"></a><a name="key_responsibilities" target="_blank"></a><a name="qualifications_and_experience" target="_blank"></a><strong><span style="font-size: 12.0pt; line-height: 150%; color: black;">Qualifications and Experience</span></strong></p> <p><a name="qualifications_and_experience" target="_blank"></a></p> <p><a name="qualifications_and_experience" target="_blank"></a><a name="qualifications_and_experience" target="_blank"></a></p> <p><a name="qualifications_and_experience" target="_blank"></a></p> <ul style="margin-top: 5.25pt; margin-bottom: 5.25pt;"> <li style="margin: 5.25pt 0in 5.25pt 0px; line-height: 150%; font-size: 10.5pt; font-family: Georgia, serif;"><span style="color: black;">10+ years of experience in product management, localization, internationalization, or a related field, with at least 5+ years leading localization programs or teams at scale.</span></li> <li style="margin: 5.25pt 0in 5.25pt 0px; line-height: 150%; font-size: 10.5pt; font-family: Georgia, serif;"><span style="color: black;">Demonstrated success building or leading a centralized localization or translation capability across multiple product lines or business units.</span></li> <li style="margin: 5.25pt 0in 5.25pt 0px; line-height: 150%; font-size: 10.5pt; font-family: Georgia, serif;"><span style="color: black;">Strong understanding of NLP, AI-driven translation models, localization workflows, and translation management systems.</span></li> <li style="margin: 5.25pt 0in 5.25pt 0px; line-height: 150%; font-size: 10.5pt; font-family: Georgia, serif;"><span style="color: black;">Hands-on experience with leading localization and machine translation tools such as DeepL, Lilt, Smartling, Phrase, XTM Cloud, Azure Speech AI, or Amazon Translate.</span></li> <li style="margin: 5.25pt 0in 5.25pt 0px; line-height: 150%; font-size: 10.5pt; font-family: Georgia, serif;"><span style="color: black;">Proven ability to scale localization in B2B and B2C environments while balancing cost, quality, speed, and user experience.</span></li> <li style="margin: 5.25pt 0in 5.25pt 0px; line-height: 150%; font-size: 10.5pt; font-family: Georgia, serif;"><span style="color: black;">Strong analytical and problem-solving skills, including experience using experimentation, A/B testing, and data insights to inform decisions.</span></li> <li style="margin: 5.25pt 0in 5.25pt 0px; line-height: 150%; font-size: 10.5pt; font-family: Georgia, serif;"><span style="color: black;">Excellent communication, executive presence, and stakeholder management skills, with the ability to influence senior leaders across global teams.</span></li> <li style="margin: 5.25pt 0in 5.25pt 0px; line-height: 150%; font-size: 10.5pt; font-family: Georgia, serif;"><span style="color: black;">Deep knowledge of cultural sensitivities, linguistic nuance, internationalization best practices, and accessibility considerations.</span></li> <li style="margin: 5.25pt 0in 5.25pt 0px; line-height: 150%; font-size: 10.5pt; font-family: Georgia, serif;"><span style="color: black;">Track record of expanding multilingual reach and improving language accessibility through strategic product and operational initiatives.</span></li> </ul> <p style="margin: 5.25pt 0in; line-height: 150%; font-size: 10.5pt; font-family: Georgia, serif;"> </p> <p style="margin: 5.25pt 0in; line-height: 150%; font-size: 10.5pt; font-family: Georgia, serif;"> </p> <p style="margin: 5.25pt 0in; line-height: 150%; font-size: 10.5pt; font-family: Georgia, serif;"> </p><div> <div> <div> <div> <div> <p style="line-height: normal;"><strong><span style="white-space: normal;"><span style="font-size: small;"><span style="font-family: Arial, sans-serif;">What you can expect from us</span><br><br></span></span></strong></p> <p style="line-height: normal;"><span style="white-space: normal; font-family: Arial, sans-serif;"><span style="font-size: small;">We value and nurture an environment of inclusivity and diversity, and a culture of communication and collaboration. Your health, safety and well-being come first, and we believe that you should have time for your work, but you should also have time for you..<br><br></span></span></p> <p style="line-height: normal;"><strong><span style="white-space: normal; font-family: Arial, sans-serif;"><span style="font-size: small;">Join us and you’ll get:<br><br></span></span></strong></p> <p style="line-height: normal;"><span style="white-space: normal; font-family: Arial, sans-serif;"><span style="font-size: small;">• an excellent total package, with compensation and benefits based upon your geographic location.</span></span></p> <p style="line-height: normal;"><span style="white-space: normal; font-family: Arial, sans-serif;"><span style="font-size: small;">• skill development opportunities, to help you grow now and into the future.</span></span></p> <p style="line-height: normal;"><span style="white-space: normal; font-family: Arial, sans-serif;"><span style="font-size: small;">• access to a global network, to enrich your professional experience.</span></span></p> <p style="line-height: normal;"><span style="white-space: normal; font-family: Arial, sans-serif;"><span style="font-size: small;">• flexible options to help balance work time and your time</span></span></p> <p style="line-height: normal;"><span style="font-size: small;"><span style="white-space: normal; font-family: Arial, sans-serif;">• award and bonus opportunities.</span><br> <br><span style="font-family: Arial; letter-spacing: 0.266667px; background-color: #ffffff;">The salary offer will be based on several factors, including the candidate’s demonstrated skills, qualifications and relevant experience.</span> </span></p> <p><strong><span style="white-space: normal; font-family: Arial, sans-serif; line-height: 17.12px;"><span style="font-size: small;"> </span></span></strong></p> <p><span style="font-size: small;"><strong><span style="white-space: normal; font-family: Arial, sans-serif; line-height: 17.12px;">Let’s help make the world work better for everyone. Apply today!<br> <br></span></strong><em><span style="white-space: normal; -webkit-font-smoothing: antialiased; box-sizing: border-box; color: #242424; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', system-ui, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Web', sans-serif; font-weight: inherit; background-color: #ffffff; margin: 0px;">Project Management Institute, Inc.</span><span style="white-space: normal; -webkit-font-smoothing: antialiased; box-sizing: border-box; color: #242424; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', system-ui, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Web', sans-serif; font-weight: inherit; background-color: #ffffff; margin: 0px;"> is committed to providing equal employment opportunities without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable law.</span></em></span></p> </div> </div> </div> </div> </div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...