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Director of Operations
Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on‑point products and solutions since only Sysco is the global leader, sitting at the heart of innovation supply, delivery, culinary and more.
With over 57,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations. For fiscal 2022 that ended July 2, 2022, the company generated sales of more than $68 billion USD.
Sysco is more than just a place to work. Our passion for food and our customers has made us the industry leader. To remain on top, we will continue to think bigger, work harder and never give up. Are you ready to drive success?
For a full list of opportunities, visit www.sysco.ca/careers
Role This is a Senior Leadership Operations position responsible for Inbound and Outbound Warehouse; Fleet Services; Facilities Management (including building, grounds, power industrial equipment, sanitation, security), Transportation (including routing, delivery, and backhaul); Operations Systems and related third party providers.
Role Responsibilities
Achieving performance key metrics; evaluates fiscal metrics and adjusts activities to meet or exceed performance expectations
Conducts audits ensuring all required inspections and documentation are completed accurately (including, but not limited to, food safety documentation, MOT records, EPSM, PSM, etc.) and retained to ensure a minimum potential for loss
Strategic execution of local and corporate initiatives
Budgeting, forecasting, compliance with government regulations
Safety and security of the building, its contents and people
Management and direction of staff – maintains associate relations through regular department meetings; maintains ongoing interaction; keeps open communication channels with associates by answering questions and explaining policies and procedures; monitors associate morale; and implements or responds to ideas to improve associate engagement and enablement
Ensures compliance with all Insurance Pooling requirements; with local, federal and provincial regulatory agencies (i.e. OHS, MOT, FDA, USDA, DOL, etc.); with licensing and log book requirements and with food safety policies, protocols and requirements
Monitors the condition and maintenance of the warehouse, fleet services, equipment, software, ammonia refrigeration system, HVAC systems, fire protection, and office by ensuring that all are kept consistent with the safety, security, sanitation and appearance standards set by Sysco in an effort to reduce or eliminate operations‑related injuries or accidents, damage/loss of product or equipment, and unnecessary costs
Ensures contingency systems/practices/protocols are in place to eliminate business disruption
Oversees emergency response or crisis management activities. Develops and maintains liaisons with local emergency management and other entities in order to facilitate plan development and response effort coordination. Assists Safety Manager with training initiatives
Responsible for the wholesome, accurate, efficient, fiscally responsible daily work and safety of Inbound and Outbound Warehouse, Transportation (Delivery), Fleet Services and Facilities
Enable, champion and embrace an inclusive culture
Qualifications/Skills/Job Requirements
Bachelor's degree in Business Administration, Managerial Accounting, Supply Chain Management, Operations Management or a closely related field required; or equivalent combination of education and related experience
Exposure/familiarity to Lean Six Sigma environment is an asset
Sound knowledge of the Occupation Health and Safety Act The associate works non‑traditional business hours including evenings, nights, weekends, holidays and on‑call
Valid driver's license in good standing with access to a vehicle is required The associate may occasionally be required to travel (10%) to other sites or the corporate office as business needs dictate (i.e. training, business continuation, etc.)
