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Director of People

About LBMX

LBMX is a dynamic and growing SaaS company with an international perspective, proudly based in London, Ontario. As we continue our strong growth trajectory, we’re looking for talented, driven, and collaborative individuals to join us and help shape what’s next. Recognized as one of Canada’s Top 100 Employers, LBMX combines strong performance with a people-first culture. We believe in building meaningful careers, supporting work-life balance, and creating an environment where your contributions are valued and your growth is encouraged. At LBMX, you’ll have the opportunity to grow, contribute meaningfully, and be part of a team building something exceptional.

Position Description

This is an on-site position at our London, Ontario, office. Must be able to legally work in Canada.

Positions Available: 1

Responsibilities

People Strategy & Function Build-Out

Establish and scale a modern People function, implementing best practices, systems, and processes that support a high-growth organization
Develop and operationalize a clear People strategy aligned with LBMX’s business objectives and growth plans
Build infrastructure across HR, talent, and operations to enable consistency and scalability

Performance & Organizational Effectiveness

Design and lead performance management frameworks that reinforce accountability, transparency, and measurable outcomes
Partner with leadership to drive organizational effectiveness, ensuring clear roles, expectations, and alignment across teams
Implement tools and processes to track, analyze, and improve people and performance metrics

HR Operations & Compliance

Own all HR operations across Canada and the U.S., including payroll, benefits administration, and regulatory compliance
Ensure adherence to cross-border employment laws, policies, and best practices
Evaluate and optimize HR systems and tools to improve efficiency and accuracy

Talent Acquisition & Workforce Planning

Build and scale a structured recruiting function capable of supporting aggressive hiring targets
Develop repeatable hiring processes, employer branding, and candidate experience standards
Partner with Finance and leadership to lead workforce planning, headcount modeling, and hiring prioritization

Leadership Partnership & Employee Relations

Serve as a trusted advisor to senior leaders on complex people matters, including employee relations, performance issues, and terminations
Provide guidance grounded in sound judgment, risk awareness, and business alignment
Coach leaders to strengthen management capability and drive consistency across the organization

Culture & Employee Experience

Shape and reinforce a high-performance, in-office culture that aligns with LBMX’s values and operating principles
Develop initiatives that enhance employee engagement, retention, and overall workplace experience
Ensure the organization remains a compelling and productive environment for top talent

Organizational Growth & Change Management

Support organizational scaling efforts, including structural changes, process improvements, and M&A readiness and integration
Drive change management initiatives to ensure smooth adoption of new processes, systems, and structures across teams

Team Leadership

Lead and develop the People & Operations team, setting clear expectations and driving execution across all HR functions
Build a high-performing team culture focused on accountability, responsiveness, and continuous improvement

Skill Requirements

8+ years of experience in HR leadership roles, including Director of People or equivalent positions
Minimum of 3+ years managing and developing HR team members
Proven experience operating in high-growth environments, with a strong focus on HR business partnering and workforce planning
Experience managing HR operations across both Canada and the United States, including cross-border compliance and payroll
Demonstrated success building recruiting functions and scaling hiring processes
Experience partnering with Finance on headcount planning and workforce forecasting
Experience developing, tracking, and leveraging people metrics to inform decision-making