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Educator | Queen Street W | Part-Time
Who We Are: lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.
As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people. Job Summary: The Educator role is the foundation of our success as an organization.
Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture. Key Responsibilities of the Job Guest (i.e., Customer) Experience Interact with guests to ensure a great guest experience in a manner that values guests' time
Assess guests' needs to provide customized, effective purchase and return solutions and support. Provide technical product education by articulating the value and benefit of the product. Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards
Move dynamically on the floor to continuously engage with guests and attend to guest or store needs. Receive guest feedback and partner with store leadership to take appropriate action and "make it right" for guests. Working with Others Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
Establish supportive and productive relationships with all team members. Collaborate with team members to ensure optimal guest experience and support store operations. Operations Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards
Use in-store technology to support store operations and provide positive guest experiences. Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store. Understand and adhere to people safety policies and procedures to maintain a safe work environment.
Perform work in accordance with applicable policies, procedures, and laws or regulations. Key Skills & Core Values You Bring Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences Integrity/Honesty: Behaves in an honest, fair, and ethical manner Guest Experience: Enjoys working and connecting with, understanding, and helping guests Personal Responsibility: Accepts responsibility/accountability for actions; is dependable Self-Awareness: Is aware of how words or actions may be perceived by or affect others Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives Enthusiasm: Is enthusiastic about one's own work; looks for ways to make work fun and engaging Job Requirements Eligibility Must be legally authorized to work in the country in which the store is located Must be 18 years of age or older Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only) Must have the ability to travel to assigned store with own transportation methods Availability Willing to work a flexible schedule including evenings, weekends, and holidays Other Willingness Requirements Willing to work in an environment with bright lights and loud music Willing to move through a store for most of a shift to help guests and accomplish work Willing to move boxes weighing up to 30 lbs (13.6 kg) Willing to work as part of a team and also complete some work independently Job Assets (i.e., nice to have; not required) Education: High school diploma, GED, or equivalent In keeping with our mission, please connect with us at accommodations@lululemon.com if you have questions about how your unique abilities may translate to the requirements for this role, with or without a reasonable accommodation. In your email, please include the position title, the location of the position and the nature of your question or request
Compensation & Benefits Package Base Pay Range: $20.25 - $23.30/hour, subject to minimum wage in the location Target Bonus: $2.00/hour Total Target Base Pay Range: $22.25 - $25.30/hour lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our offerings, employees in this position are eligible for our competitive bonus program, subject to program eligibility requirements
At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well.
Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth: Extended health and dental benefits, and mental health plans Paid time off Savings and retirement plan matching Generous employee discount Fitness & yoga classes Parenthood top-up Extensive catalog of development course offerings People networks, mentorship programs, and leadership series (to name a few) This role is for an existing vacancy. When a Pop-Up location first opens, the initial roles are considered new vacancies. Any future openings at that same location are classified as existing vacancies.
Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice. Qui nous sommes lululemon est une entreprise innovante de vetements performants pour le yoga, la course a pied, l'entrainement et d'autres activites sportives.
En fixant les standards en matiere de tissus techniques et de design fonctionnel, nous creons des produits et des experiences qui aident les gens a bouger, a grandir, a se connecter et a se sentir bien. Nous devons notre succes a notre produit innovant, a l'importance que nous accordons a nos magasins, a notre engagement envers notre personnel et aux connexions incroyables que nous etablissons dans chaque communaute ou nous nous trouvons. En tant qu'entreprise, nous nous efforcons de creer un changement positif pour construire un avenir sain et prospere.
Cela consiste notamment a creer un environnement equitable, inclusif et axe sur la croissance pour notre personnel. Resume du poste Le role d'educateur constitue la base du succes de notre organisation. Les educateurs sont des experts dans la creation d'un service a la clientele de premiere classe, autrement dit d'une experience-invite, dans nos magasins de detail.
Ils sont tenus de creer des liens avec nos invites, en donnant de l'education de premiere qualite sur les produits et en parlant avec authenticite de notre communaute et de notre culture. Responsabilites principales liees au poste Experience-invite ( invite signifie ici client ) Interagir avec les invites afin de leur offrir une excellente experience, tout en respectant leur rythme. Evaluer les besoins des invites afin de leur fournir des solutions et un soutien personnalises et efficaces en matiere d'achat et de retour.
Fournir une education technique sur le produit en expliquant la valeur et les avantages de ce dernier. Faciliter une experience-invite harmonieuse du debut a la fin, en effectuant des transactions precises et rapides avec les invites et en executant des programmes omnicanaux pertinents pour le marche (par exemple, achat en ligne/ramassage en magasin, ventes par telephone et options d'expedition depuis le magasin) selon les normes de l'entreprise. Se deplacer de maniere dynamique sur le plancher afin d'interagir en permanence avec les invites et de repondre a leurs besoins ou a ceux du magasin.
Recevoir les retroactions des invites et collaborer avec le leadership du magasin pour prendre les mesures appropriees et arranger les choses en faveur des invites. Travailler avec les autres Contribuer a un environnement d'equipe respectueux et inclusif en accueillant et en celebrant les differences afin de garantir une experience positive et engageante pour tous les membres de l'equipe et les invites. Etablir des relations encourageantes et productives avec tous les membres de l'equipe.
Collaborer avec les membres de l'equipe pour assurer une experience-invite optimale et soutenir les operations du magasin. Operations Effectuer les taches de presentation des produits (par exemple, remettre les articles en place, reapprovisionner ou ajouter des articles epuises sur le plancher a partir des stocks, destocker ou deplacer des articles) selon les normes de l'entreprise. Utiliser la technologie en magasin pour soutenir les operations du magasin et offrir des experiences-invites agreables.
Effectuer les taches de nettoyage necessaires tout au long du quart de travail afin de maintenir l'environnement de luxe du magasin. Comprendre et adherer aux politiques et procedures de securite du personnel afin de maintenir un environnement de travail securitaire. Effectuer le travail conformement aux politiques, procedures et lois ou reglements applicables.
Competences cles et valeurs fondamentales que vous apportez Inclusion et diversite: Cree/soutient un environnement inclusif qui valorise/celebre les differences Integrite/honnetete: Se comporte de maniere honnete, equitable et ethique Experience-invite: Aime travailler et entrer en contact avec les invites, les comprendre et les aider. Responsabilite personnelle : Accepte la responsabilite de ses actes; fait preuve de fiabilite. Conscience de soi : Est conscient de la facon dont les mots ou les actions peuvent etre percus par les autres ou les affecter.
Collaboration et travail d'equipe : Travaille de maniere productive avec les autres pour atteindre les objectifs; recherche des perspectives diverses. Enthousiasme : Est enthousiaste a l'egard de son propre travail; cherche des moyens de rendre le travail amusant et interessant. Exigences du poste Admissibilite Etre legalement autorise a travailler dans le pays dans lequel le magasin est situe.
Etre age de 18 ans ou plus Posseder la preuve du droit au travail et la preuve des exigences legislatives locales associees (Europe, Moyen-Orient, Afrique uniquement). Avoir la capacite de se rendre au magasin assigne en utilisant ses propres moyens de transport. Disponibilite Etre pret a travailler selon un horaire flexible, y compris les soirs, les fins de semaine et les jours feries Autres exigences en matiere de volonte Etre pret a travailler dans un environnement avec des lumieres vives et de la musique forte.
Etre pret a se deplacer a travers un magasin pendant la majeure partie du quart de travail, afin de servir les invites et d'accomplir les taches. Etre pret a deplacer des boites pesant jusqu'a 13,6 kg (30 lb). Etre pret a travailler au sein d'une equipe mais aussi a effectuer certaines taches de maniere independante.
Atouts pour l'emploi (c.-a-d., souhaitable mais pas obligatoire) Education : Diplome d'etudes secondaires, formation generale, ou equivalent Conformement a notre mission, n'hesitez pas a nous contacter a l'adresse accommodations@lululemon.com si vous avez des questions sur la maniere dont vos competences uniques peuvent correspondre aux exigences de ce poste, avec ou sans accommodement raisonnable. Dans votre courriel, indiquez le titre du poste, le lieu du poste et la nature de votre question ou demande. Remuneration et avantages sociaux Plage salariale de base: 20,25 $ a 23,30 $/heure, assujetti au salaire minimum du lieu Prime cible: 2,00 $/heure Plage salariale de base totale: 22,25 $ a 25,30 $/heure Les offres de remuneration de lululemon sont axees sur une philosophie de paie selon le rendement qui recompense le rendement exceptionnel individuel et des equipes
La remuneration de base est fondee sur l'emplacement du marche et peut varier selon les connaissances, les competences, l'experience et l'equite interne liees au poste. Dans le cadre de notre offre, les employes permanents a ce poste peuvent etre admissibles a notre programme de primes annuelles concurrentielles, en fonction des exigences d'admissibilite du programme. Chez lululemon, notre priorite est d'investir dans nos collaborateurs trices.
Nous croyons que lorsque la vie va bien, le travail va bien. Nous nous efforcons de devenir l'entreprise qui attire les leaders inclusifs en leur offrant la possibilite de se perfectionner et de favoriser le bien-etre de tous. Afin d'exprimer notre reconnaissance a nos equipes pour leur rendement et leur engagement, nos offres de primes totales incluent egalement des elements de soutien du developpement professionnel, du bien-etre et de la croissance personnelle: regimes etendus de prestations de soins medicaux, dentaires et de sante mentale; conges payes; cotisations de l'entreprise aux regimes d'epargne et de retraite; genereuses remises pour les employes; des cours de conditionnement physique et de yoga; un programme jeunes parents hors pair; riche catalogue d'offres de cours de developpement; reseaux de personnes, programmes de mentorat et serie de leadership (entre autres).
Cet emploi concerne un poste vacant existant. Lorsqu'un nouveau magasin ephemere ouvre, les postes initiaux sont consideres comme de nouveaux postes vacants. Toute autre ouverture future au meme endroit sera classee comme des postes vacants existants.
Remarque: les programmes incitatifs, les prestations et les avantages sociaux sont assortis de certaines exigences d'admissibilite. L'entreprise se reserve le droit de modifier ces programmes incitatifs, avantages sociaux et prestations, en tout ou en partie, en tout temps et sans preavis.
