EL Sales Support Specialist - Commercial Excellence Digital Tools

<p>At <b>ABB</b>, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.</p><p style="text-align:inherit !important"></p><p style="text-align:left !important"><b>This position reports to:</b></p>Continuous Improvement Manager<p style="text-align:inherit !important"></p><p style="text-align:inherit !important">__</p><div><p><b>Your role and responsibilities:</b></p><p></p><p>The Commercial Excellence Digitization Leader enables the digital ecosystem that supports commercial strategy and revenue growth. This role works cross-functionally with Sales, Marketing, Pricing, Operations, and IT to define and optimize commercial processes and translate them into scalable CRM and configurator capabilities. The role governs a structured intake, prioritization, and delivery model to ensure disciplined execution and measurable business impact. The position is accountable for guiding initiatives from requirement definition through UAT and deployment while driving adoption and continuous improvement.<br><br>The work model for the role is: Onsite or Remote; ATL, GA or Cary, NC, or remote #LI-remote #LI-onsite<br><br>This role is contributing to the EL Industry, Building and Channel (IBC)</p><p></p><p><b>You will be mainly accountable for:</b></p><ul><li><p>Design and implement a structured intake, governance, and prioritization process for commercial digital initiatives</p></li><li><p>Partner cross-functionally to define, document, and align end-to-end commercial process</p></li><li><p>Translate agreed business processes and needs into clear functional specifications and user stories</p></li><li><p>Serve as the commercial lead for CRM (Salesforce.com), configurator (Empower/CPQ), and related integrated commercial systems and digital tools (e.g., SAP, Fletch, AI-enabled technologies)</p></li><li><p>Lead end-to-end execution of platform initiatives from intake through deployment</p></li><li><p>Govern and lead User Acceptance Testing (UAT), including test planning, defect validation, and business sign-off</p></li><li><p>Develop and manage platform short term and long term strategic roadmaps aligned to commercial priorities and growth objectives</p></li><li><p>Monitor adoption, performance metrics, and value realization of commercial technology investments</p></li><li><p>Identify improvement opportunities and recommend enhancements based on data and stakeholder feedback</p></li></ul><p></p><p><b>Our Team Dynamics</b></p><p>Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.<br><br><b>Qualifications for the role: </b></p></div><div><ul><li><p>Bachelor’s degree in Business, Information Systems, or related field (or equivalent experience)</p></li><li><p>Demonstrated 10+ years experience in commercial excellence, sales operations, or commercial transformation roles</p></li><li><p>Experience leading CRM initiatives, preferably Salesforce.com</p></li><li><p>Experience working with configurator or CPQ platforms, preferably Empower</p></li><li><p>Proven ability to translate cross-functional business requirements into structured functional documentation</p></li><li><p>Experience leading UAT and business validation processes</p></li><li><p>Strong project and program management capabilities within cross-functional initiatives</p></li><li><p>Strong analytical skills with the ability to translate data into actionable insights</p></li><li><p>Excellent stakeholder management and executive communication skills</p></li></ul></div><p></p><p><b>What's in it for you:</b></p><p></p><p>We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward</p><p></p><p><span>ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.</span></p><p></p><p><span>All qualified applicants will receive consideration for employment without regard to their</span>- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age,  race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.</p><p></p><p><span>For more information regarding your (EEO) rights as an applicant, please visit the following websites: </span><a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" target="_blank"><span>https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf</span></a></p><p></p><p><span>As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. </span></p><p></p><p><span>Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to </span><a href="mailto:US-AskHR@abb.com" target="_blank"><span>US-AskHR@abb.com</span></a><span>. Resumes and applications will not be accepted in this manner. </span></p><p></p><p><b>ABB Benefit Summary for eligible US employees</b></p><p>[excludes ABB E-mobility, Athens union, Puerto Rico]</p><p>Go to <a href="https://mybenefits.us.abb.com/" target="_blank"><span>MyBenefitsABB.com</span></a> and click on “Candidate/Guest” to learn more</p><p></p><p><b>Health, Life & Disability</b></p><ul><li><p>Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. </p></li><li><p>Choice between two dental plan options: Core and Core Plus</p></li><li><p>Vision benefit</p></li><li><p>Company paid life insurance (2X base pay)</p></li><li><p>Company paid AD&D (1X base pay)</p></li><li><p>Voluntary life and AD&D – 100% employee paid up to maximums</p></li><li><p>Short Term Disability – up to 26 weeks – Company paid</p></li><li><p>Long Term Disability – 60% of pay – Company paid.  Ability to “buy-up” to 66 2/3% of pay.</p></li><li><p>Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance</p></li><li><p>Parental Leave – up to 6 weeks</p></li><li><p>Employee Assistance Program</p></li><li><p>Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption</p></li><li><p>Employee discount program</p></li></ul><p></p><p><b>Retirement</b></p><ul><li><p>401k Savings Plan with Company Contributions </p></li><li><p>Employee Stock Acquisition Plan (ESAP)</p></li></ul><p></p><p><b>Time off</b></p><p>ABB provides 11 paid holidays.  Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.</p><p></p><p><span>Candidates must already have work authorization that would permit them to work for ABB in the US</span></p><p style="text-align:inherit !important"></p><p style="text-align:left !important">Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.</p><p style="text-align:left !important"> </p><p>Ready to make an impact? </p><p></p><p>Apply today or visit <a target="_blank" href="https://www.abb.com"><span style="color:#0000ff"><b><u>https://www.abb.com</u></b></span></a> to learn more about the impact of our solutions across the globe.</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...