Enablon Support Specialist, L2 L3

<p><strong>Role Description:</strong></p> <p>Support Specialist with experience in ENABLON L2 & L3 incidents support<br>The ideal candidate will handle user incident management, manage access requests, monitor error messages, and ensure periodic validation of active clients. Additionally, responsibilities include conducting weekly, monthly meetings, ensuring deployment stability, and creating monthly KPIs on data completeness. </p> <p>Experience level: Mid-senior </p> <p>Experience required: 5 Years</p> <p>Education level: Bachelor’s degree </p> <p>Job function: Information Technology </p> <p>Industry: Information Technology and Services </p> <p>Pay rate : $105 per hour </p> <p>Visa sponsorship eligibility: NoL<br>OCATION - This role is FULLLY REMOTE</p> <h2 id="tasks">Tasks</h2> <p><strong>Qualifications</strong></p> <ul> <li>Minimum 2-year experience in supporting/ implementing Enablon software solution and 5-year experience in EHS domain</li> <li>Certified in Enablon [builder, shared function, IMS & Audit modules]</li> <li>Strong functional knowledge of EHS modules: Risk Management, Metrics, Health and<br>Safety/Incident Management Systems, Audit and Shared Functions.</li> <li>Strong understanding of subject matter concepts related to environmental, health, safety, occupational health, and sustainability</li> <li>Good analytical and problem-solving skills.</li> <li>Good interpersonal, communication, and collaboration skills to work.</li> </ul> <h2 id="requirements">Requirements</h2> <p><strong>Preferred:</strong></p> <ul> <li>Experience with implementing or supporting other Environment, Health & Safety (EHS)<br>Software products.</li> <li>Experience with EHSQ concepts and standards as it relates to the capital projects industry</li> <li>Serve as the techno-functional operational support lead for Enablon implementations.</li> <li>Interpret customer business needs and translate them into business functional requirements and technical specifications.</li> <li>Configure, modify, and customize Enablon implementations.<br>Implement application and operational requirements, using your deep knowledge of Enablon functionality.</li> <li>Maintain and support Enablon modules – Risk Management, Metrics, Health and<br>Safety/Incident Management, Audit and Shared Functions.</li> <li>Provide L1 L2 and L3 operational support for Enablon support.</li> <li>Administer, monitor, and troubleshoot operational issues with the Enablon solution.</li> <li>Serve as the EHSQ subject-matter-expert and the primary point of contact for technical<br>questions and issues resolution.</li> <li>Prepare technical documents on processes and client communication, including support<br>instructions for addressing frequently occurring issues.</li> <li>Timely and Quality delivery of project deliverables in accordance with the project.</li> <li>Experience with implementing or supporting other Environment, Health & Safety (EHS)<br>software products.</li> <li>Experience with EHSQ concepts and standards as it relates to the capital projects industrY</li> <li>Champion Level Certification in Enablon [builder, shared function, IMS & Audit modules]</li> </ul>

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...