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Engineering Manager - Pulse
<p dir="ltr"><strong>A LITTLE ABOUT US</strong><br>When it comes to food experience, me&u helps you always feel like a local. The company’s vision is to bring that feeling to everyone, anywhere - so no matter what neighbourhood you live in or visit, you’ll always know the perfect place to go and exactly what to order.<br>me&u is used by 6000+ bars, pubs, and restaurants to create memorable guest experiences and grow their brands. With 200 staff in five countries, and headquartered in Melbourne, Australia, me&u is the consolidation of two leading hospitality technology companies: Mr Yum and me&u, who merged in November 2023.<br><br></p><p dir="ltr"><span style="font-weight:700;">ABOUT THE ROLE</span></p><p dir="ltr"><span style="font-weight:400;">Engineering Managers at me&u serve a dual role of people and technology leaders. Driving solution design, technical direction and delivery for their team, while aligning to our engineering principles and technical vision. </span></p><p dir="ltr"><span style="font-weight:400;">As part of me&u’s vision to become the world’s leading personalised guest experience platform for hospitality, in this role you’ll lead a group of engineers in a cross-functional team. Together, you’ll work end to end towards building our Guest Intelligence Engine, leveraging ML/AI and our incredible deep dataset to personalise every step of the guest experience in ways that feel delightful & helpful, but never intrusive: great recommendations, smarter social menus, faster ordering, seamless payments & memorable service. </span></p><p dir="ltr"><span style="font-weight:400;">Reporting to our CTO, you’ll be collaborating closely with the Product Manager and the Product Designer for the stream creating a balance between the desirability, viability and feasibility of the product you co-create, ensuring a great experience for our customers worthy of our brand.</span></p><p dir="ltr"><span style="font-weight:400;">Engineering Managers at me&u are technical, and are expected to be on the tools, delivering production code. Their primary role however, is to act as multipliers – enabling their team to do their best work.</span></p><p dir="ltr"><span style="font-weight:400;">For this role we are open to very strong ICs who have technical leadership experience in successfully delivering commercial projects, have informal people leadership experience such as mentoring and are ready to step into a people management role while remaining hands-on.</span></p><br><p dir="ltr"><span style="font-weight:700;">WHAT YOU’LL DO</span></p><ul><li dir="ltr" style="font-weight:400;" aria-level="1"><p dir="ltr" role="presentation"><span style="font-weight:400;">Lead and nurture a team of engineers through influence instead of authority; be recognised for your technical leadership, but be flexible to champion the solutions of others</span></p></li><li dir="ltr" style="font-weight:400;" aria-level="1"><p dir="ltr" role="presentation"><span style="font-weight:400;">Collaborate closely with our ML/AI Practice Lead (who is also is an IC on your stream)</span></p></li><li dir="ltr" style="font-weight:400;" aria-level="1"><p dir="ltr" role="presentation"><span style="font-weight:400;">Provide strong people management to your group of Engineers; own career development, 1:1s and responsibility for team performance and culture.</span></p></li><li dir="ltr" style="font-weight:400;" aria-level="1"><p dir="ltr" role="presentation"><span style="font-weight:400;">Proactively monitor and communicate team health and performance to Product & Engineering Leadership.</span></p></li><li dir="ltr" style="font-weight:400;" aria-level="1"><p dir="ltr" role="presentation"><span style="font-weight:400;">Be a key driver of creating and owning the solution design and architecture for a new product from conception to production including managing the on-call for the systems which form it.</span></p></li><li dir="ltr" style="font-weight:400;" aria-level="1"><p dir="ltr" role="presentation"><span style="font-weight:400;">Build anti-fragile systems with well tested, maintainable code and champion engineering and quality practices within your team and beyond</span></p></li><li dir="ltr" style="font-weight:400;" aria-level="1"><p dir="ltr" role="presentation"><span style="font-weight:400;">Own and be accountable for team delivery, by planning and executing cross-functional technical projects and provide leadership in a collaborative and user-focused environment</span></p></li><li dir="ltr" style="font-weight:400;" aria-level="1"><p dir="ltr" role="presentation"><span style="font-weight:400;">Ensure software delivered by the team is delivered to our engineering quality standards, optimising to solving the customer problem yet with appropriate attention paid to non-functional requirements such as security, testing, monitoring etc.</span></p></li><li dir="ltr" style="font-weight:400;" aria-level="1"><p dir="ltr" role="presentation"><span style="font-weight:400;">You will be a key part of the technology leadership (our technology vision guild), and expected to continuously review and improve our technical solutions and engineering practices</span></p></li><li dir="ltr" style="font-weight:400;" aria-level="1"><p dir="ltr" role="presentation"><span style="font-weight:400;">Balance rapid iteration speed with the overall stability, security and maintainability of our system</span></p></li><li dir="ltr" style="font-weight:400;" aria-level="1"><p dir="ltr" role="presentation"><span style="font-weight:400;">In collaboration with our Talent team, attract and recruit engineers to grow and achieve a diverse, technically excellent team operating at various seniority levels</span></p></li><li dir="ltr" style="font-weight:400;" aria-level="1"><p dir="ltr" role="presentation"><span style="font-weight:400;">Work closely with cross-functional team members from product, design and other business units such as marketing and partnership to achieve your stream’s outcome</span></p></li></ul><br><p dir="ltr"><span style="font-weight:700;">IF WE’D WORKED WITH YOU IN THE PAST SIX WEEKS, YOU WOULD HAVE…</span></p><ul><li dir="ltr" style="font-weight:400;" aria-level="1"><p dir="ltr" role="presentation"><span style="font-weight:400;">Lead the release of the first iteration of our Personalised Recommendations product to thousands of venues and millions of guests (73% of Australians have used our product in the past year!) </span></p></li><li dir="ltr" style="font-weight:400;" aria-level="1"><p dir="ltr" role="presentation"><span style="font-weight:400;">Collaborated on setting the architecture of our Personalisation Domain, including an events pipeline to drive personalisation signals and quantify the value of personalisation to our customers</span></p></li><li dir="ltr" style="font-weight:400;" aria-level="1"><p dir="ltr" role="presentation"><span style="font-weight:400;">Negotiated with company leadership on setting the direction for the stream for 2026</span></p></li><li dir="ltr" style="font-weight:400;" aria-level="1"><p dir="ltr" role="presentation"><span style="font-weight:400;">Crafted front-end code to improve the guest experience</span></p></li><li dir="ltr" style="font-weight:400;" aria-level="1"><p dir="ltr" role="presentation"><span style="font-weight:400;">Wrote back-end code to surface personalised recommendations through an API</span></p></li><li dir="ltr" style="font-weight:400;" aria-level="1"><p dir="ltr" role="presentation"><span style="font-weight:400;">Implemented changes to data pipelines to scale ML processing</span></p></li><li dir="ltr" style="font-weight:400;" aria-level="1"><p dir="ltr" role="presentation"><span style="font-weight:400;">Proactively supported others growth by providing regular feedback to peers and explaining technical decisions and ideas with more junior engineers </span></p></li></ul><br><p dir="ltr"><span style="font-weight:700;">WHAT YOU’LL NEED</span></p><ul><li dir="ltr" style="font-weight:400;" aria-level="1"><p dir="ltr" role="presentation"><span style="font-weight:400;">Commercial experience in DataOps and/or MLOps is a must have</span></p></li><li dir="ltr" style="font-weight:400;" aria-level="1"><p dir="ltr" role="presentation"><span style="font-weight:400;">Experience leading the technical delivery with engineers in a collaborative, cross-functional product team collaborating closely with Product Management, Product Design and external peers (Tech Leadership). </span></p></li><li dir="ltr" style="font-weight:400;" aria-level="1"><p dir="ltr" role="presentation"><span style="font-weight:400;">Strong coaching skills; the ability to guide engineers at all levels in delivery, solution design and engineering practices</span></p></li><li dir="ltr" style="font-weight:400;" aria-level="1"><p dir="ltr" role="presentation"><span style="font-weight:400;">Ability to champion flexibility and agility in team delivery; understand how to deliver the right level of polish vs MVP and negotiate the trade-offs effectively. Be nimble on where in that spectrum you operate, as different stages require different trade-offs.</span></p></li><li dir="ltr" style="font-weight:400;" aria-level="1"><p dir="ltr" role="presentation"><span style="font-weight:400;">Experience continuously improving software engineering and agile best practices</span></p></li><li dir="ltr" style="font-weight:400;" aria-level="1"><p dir="ltr" role="presentation"><span style="font-weight:400;">Excellent communication skills; the ability to work with cross functional and non-technical stakeholders from across the business and timezones</span></p></li><li dir="ltr" style="font-weight:400;" aria-level="1"><p dir="ltr" role="presentation"><span style="font-weight:400;">Software Engineering skills using modern programming languages such as Typescript, Javascript, Go, Ruby, Python etc.</span></p></li><li dir="ltr" style="font-weight:400;" aria-level="1"><p dir="ltr" role="presentation"><span style="font-weight:400;">Experience working with scalable architecture using modularised, distributed applications. Event Driven Architecture, Domain Driven Design and distributed systems experience is a must. </span></p></li><li dir="ltr" style="font-weight:400;" aria-level="1"><p dir="ltr" role="presentation"><span style="font-weight:400;">Love for standing on the shoulders of giants: using accepted industry patterns over re-inventing the wheel. Passion for looking for existing tools/libraries/patterns first (and perhaps improving them). If we absolutely need to create our own, driven to do it in a way that we can leverage widely.</span></p></li></ul><br><p dir="ltr"><span style="font-weight:700;">NICE TO HAVE</span></p><ul><li dir="ltr" style="font-weight:400;" aria-level="1"><p dir="ltr" role="presentation"><span style="font-weight:400;">Direct line-management / people leadership experience</span></p></li><li dir="ltr" style="font-weight:400;" aria-level="1"><p dir="ltr" role="presentation"><span style="font-weight:400;">Experience in consumer facing personalisation would be an advantage</span></p></li><li dir="ltr" style="font-weight:400;" aria-level="1"><p dir="ltr" role="presentation"><span style="font-weight:400;">Experience in personalising digital ordering would differentiate you from other candidates</span></p></li><li dir="ltr" style="font-weight:400;" aria-level="1"><p dir="ltr" role="presentation"><span style="font-weight:400;">Understanding of the hospitality industry and what makes a guest experience in hospitality unique and personalised</span></p></li><li dir="ltr" style="font-weight:400;" aria-level="1"><p dir="ltr" role="presentation"><span style="font-weight:400;">Strengths in one or more of the following would be advantageous: Modern front-end architecture, consumer-facing hybrid app development</span></p></li></ul><p dir="ltr" role="presentation"><br></p><p dir="ltr"><span style="font-weight:700;">WHY ME&U </span></p><p dir="ltr"><span style="font-weight:700;">Work with impact and purpose. </span><span style="font-weight:400;">We’re helping the hospitality and entertainment industries to thrive and me&u is at the forefront of this. Expect collaboration and interesting problems to solve. </span></p><p dir="ltr"><span style="font-weight:700;">Work with great people. </span><span style="font-weight:400;">Work alongside a supportive, diverse and inclusive team. You’ll have the trust, freedom and support to experiment and not be afraid of failure but to learn from it...and have fun together along the way. </span></p><p dir="ltr"><span style="font-weight:700;">Work that challenges you. </span><span style="font-weight:400;">We’re growing quickly, and you will too. You’ll have numerous opportunities to embrace discomfort, grow and learn as me&u expands and scales globally. </span></p><p dir="ltr"><span style="font-weight:700;">Work that works for you. </span><span style="font-weight:400;">We’re a flexible, remote-friendly place with inclusive leave options and day-to-day work times to suit your routine. We prioritise our team’s mental health & overall wellbeing, with access to mental health days and support programs.</span></p><p dir="ltr"><span style="font-weight:700;">Diversity and Inclusion Commitment</span><span style="font-weight:400;"><br></span><span style="font-weight:400;">We’re committed to growing and empowering an inclusive me&u community. That’s why we actively encourage applications from candidates from all backgrounds, experiences, and perspectives. If you require accessibility assistance at any stage of the process, please let us know.</span><span style="font-weight:400;"><br></span></p>