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**Experienced Bilingual Machine Learning Data Associate - Chinese (Remote), Customer Engagement Technology**
At arenaflex, we're revolutionizing the way we interact with customers across the globe. Our Customer Engagement Technologies (CET) organization is at the forefront of this transformation, developing innovative solutions that empower our customers to effortlessly self-serve and automate their interactions with our Customer Service Associates (CSAs). As we continue to push the boundaries of what's possible, we're seeking a talented Machine Learning Data Associate (MLDA) - Specialist in Chinese to join our team and drive the development of our cutting-edge translation system.
**About arenaflex's Customer Engagement Technologies**
arenaflex's CET organization is a global powerhouse, driving the development of elegant customer and CSA-facing products that offer effortless self-service and automated solutions to our customers. Our products are designed to remove language barriers and enable flexibility in the CS labor force, ultimately allowing arenaflex to support customers anywhere in the world, regardless of the language they speak. With a focus on human-centered design, our associate-facing products empower CSAs to effectively and elegantly solve customers' issues.
**The Role of the Machine Learning Data Associate - Specialist in Chinese**
As a Machine Learning Data Associate - Specialist in Chinese, you will play a critical role in driving the development of our translation system, which leverages neural machine translation technology (powered by AWS Translate models) to support high-quality, real-time translations for up to 39 languages. Your primary responsibilities will include:
- Auditing cross-language interactions on text-based channels to review and assess the quality of machine translations in each direction
- Identifying the highest priority machine translation improvement opportunities that will enhance the customer experience
- Collaborating with Program and Product Managers to determine opportunities for optimizing the quality auditing and machine translation improvement processes
- Augmenting the customer experience through product testing and executing the machine learning roadmap for the product
**Key Responsibilities**
- Native-level translation and localization skills in Chinese
- Proficiency in testing and content proofreading in Chinese, with the ability to document outcomes in English for stakeholders
- Utilization of Chinese language skills to support internal and external customers and related products
- Competence in navigating various internal tools to understand the customer journey
- Strong attention to detail and commitment to quality
- Adaptability to work in a dynamic environment and willingness to adjust priorities on short notice
- Fluency in Chinese and English required
**A Day in the Life**
As a Machine Learning Data Associate - Specialist in Chinese, your day will be filled with exciting challenges and opportunities to make a meaningful impact on the customer experience. Some of your key daily activities will include:
- Localization/Translation: Reviewing and translating text-based customer interactions to ensure accurate and high-quality translations
- Testing various workstreams: Collaborating with cross-functional teams to test and refine our translation system and associated products
- Contact Reading in native language while documenting findings in English: Analyzing customer interactions to identify areas for improvement and documenting findings in English for stakeholders
- Stakeholder management: Communicating with internal stakeholders to ensure that our translation system meets their needs and expectations
**Benefits and Perks**
As an arenaflex employee, you'll enjoy a comprehensive benefits package that includes:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
- Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package
**About the Team**
Our Omni MLDA team is a division of Customer Engagement Technologies (CET), partnering with key stakeholders to automate customer service processes and enhance the end-to-end customer experience. We're a dynamic and innovative team that's passionate about making a difference in the lives of our customers.
**Basic Qualifications**
- Fluency in Chinese and English (verbal and written communication)
- 1+ years business experience in localization and translation
- Strong attention to details
- Exceptional communicational skills
- Customer service experience
- Experience working in complex and frequently-changing environments
- Ability to interpret customer need and being able to frame that as clear
