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**Experienced CPC Processor Customer Support Representative – Remote Call Center**
At arenaflex, we're revolutionizing the healthcare industry by empowering every healthcare decision with the right data, at the right time, in the right format. As a leader in health data exchange, we're trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. Our vision is bold, and our team is passionate about tackling some of healthcare's most complex problems with technology-forward solutions.
We're seeking an experienced CPC Processor Customer Support Representative to join our high-performing, values-driven team. As a remote call center representative, you'll play a critical role in processing medical record requests, providing exceptional customer service, and ensuring the seamless exchange of health data. If you're a motivated and detail-oriented individual with a passion for delivering outstanding customer experiences, we encourage you to apply.
**Job Summary:**
As a CPC Processor Customer Support Representative, you'll be responsible for processing medical record requests by taking calls from patients, insurance companies, and attorneys to provide medical record status. You'll work in a high-volume production environment, utilizing two computer monitors to document information in multiple platforms. This is a full-time, remote role with a comprehensive onsite/virtual training program and job shadowing with an assigned mentor.
**Key Responsibilities:**
- Process medical record requests by taking calls from patients, insurance companies, and attorneys to provide medical record status
- Document information in multiple platforms using two computer monitors
- Proficiently use Microsoft Office (including Word and Excel)
- Work in a high-volume production environment with a focus on delivering exceptional customer service
- Collaborate with internal teams to resolve customer inquiries and issues
- Meet productivity and quality standards while maintaining a high level of accuracy and attention to detail
**Essential Qualifications:**
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- 1-2 years of experience in a customer-facing role, preferably in a call center environment
- Excellent communication and interpersonal skills, with the ability to work with diverse customers and teams
- Strong problem-solving and analytical skills, with the ability to resolve complex customer issues
- Proficient in Microsoft Office (including Word and Excel)
- Ability to work in a fast-paced, dynamic environment with a focus on delivering exceptional customer service
**Preferred Qualifications:**
- Experience working in a healthcare or medical records environment
- Familiarity with electronic health records (EHRs) or medical records software
- Certification in medical records or a related field (e.g., CPC, CMC)
- Experience working in a remote call center environment
**Skills and Competencies:**
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced, dynamic environment
- Proficient in Microsoft Office (including Word and Excel)
- Strong attention to detail and accuracy
- Ability to work independently and as part of a team
- Strong customer service skills, with a focus on delivering exceptional experiences
**Career Growth Opportunities and Learning Benefits:**
- Comprehensive onsite/virtual training program with job shadowing and mentorship
- Opportunities for professional growth and development in a dynamic and rapidly evolving industry
- Collaborative and supportive work environment with a focus on teamwork and innovation
- Access to ongoing training and development opportunities to enhance your skills and knowledge
**Work Environment and Company Culture:**
- Remote call center environment with a focus on flexibility and work-life balance
- Collaborative and supportive work environment with a focus on teamwork and innovation
- Arenaflex is committed to creating a diverse and inclusive workplace culture that values and respects the contributions of all employees
- Opportunities for socialization and team-building activities to foster a sense of community and connection among team members
**Compensation, Perks, and Benefits:**
- Competitive hourly rate: $15-$18.32 USD
- Comprehensive benefits package, including:
- + Health insurance
- + Vision insurance
- + Dental insurance
- + 401(k) savings plan
- + Paid time off (PTO)
- + Tuition assistance
- Company equipment and technology provided, including a computer, monitor, and virtual phone
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