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**Experienced Customer Service Representative – Temporary to Permanent, Remote Opportunity in Harrisburg, PA**
Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in fast-paced environments and enjoy working with a variety of customers? If so, we invite you to join arenaflex as a temporary to permanent Customer Service Representative in our remote team based in Harrisburg, PA.
**About arenaflex**
arenaflex is a leading provider of asset management and business processing solutions to education, healthcare, and government clients at the federal, state, and local levels. We help our clients and millions of Americans achieve financial success through our services and support. With a strong commitment to innovation and customer satisfaction, we strive to create a positive impact in the lives of our customers and communities.
**Job Summary**
As a Customer Service Representative, you will be responsible for providing prompt and accurate information to customers in a courteous and professional manner. This role is a fast-paced, high-volume, inbound call center position that requires excellent communication, problem-solving, and time management skills. You will work from home with computer equipment provided by arenaflex and have the opportunity to develop your skills and advance your career in a dynamic and supportive environment.
**Key Responsibilities**
- Provide prompt and accurate information to customers in a courteous and professional manner
- Guide callers through troubleshooting and provide detailed case statuses and next steps
- Navigate necessary websites to resolve customer inquiries
- Work in a fast-paced, high-volume call center environment
- Meet or exceed performance metrics and quality standards
- Collaborate with team members to achieve shared goals and objectives
**Minimum Requirements**
- High School Diploma or G.E.D.
- Must be a resident in any of the following states: Alabama, Arkansas, Delaware, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, North Carolina, North Dakota, Ohio, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Virginia, West Virginia, Wisconsin, Oregon, Nevada, Idaho, Utah, Montana, or Wyoming
- Location Requirement: All work must be performed in the United States for this remote role
- Experience in servicing customers with professionalism, diplomacy, and consideration for the customer's requests or concerns
- High-speed internet access (Minimum 10 MBPS upload speed and 100 MBPS download speed)
- You must use a provided ethernet cord and be hard-wired into your server from the router/modem. You will not be able to use Wi-Fi or a hot spot.
- Cell phone
- Must be able to download an app on a Smartphone or tablet
- Private workspace or home office free of distractions and outside noise
- Excellent written and verbal communication skills
- Fast learner, ability to maintain an in-depth understanding of the training curriculum
- Excellent PC and internet navigation skills
- Efficient time management skills
**Preferred Qualifications**
- Prior experience in a high-volume call center
- Detail-oriented with close attention to program compliance requirements, record-keeping guidelines, and file closeout expectations
- Ability to perform mathematical operations such as calculating percentages and working with large numbers
- Ability to use analytical skills to interpret and evaluate information
- Ability to read, write, and speak English (Bilingual preferred)
- Ability to thrive in a fast-paced work environment
- Strong customer service skills and knowledge of customer service best practices
- Ability to maintain confidentiality of program information
- Proficiency with Microsoft Word, Excel, Outlook, and Internet
**Compensation and Benefits**
- $16.00 per hour plus bonus
- Work from home with computer equipment provided by arenaflex
- Temporary assignment with the potential for a permanent role
- Paid Virtual Training will take place on Weekdays from 9 am to 6 pm
- Typical work schedule will be a regular Full-Time Schedule
- Hours of operation for the project are 9am-9pm EST 7 days a week, for a total of 40 hours each week. Weekends and 1-2-night shifts/week required
**Career Growth Opportunities and Learning Benefits**
- Opportunities for professional growth and development in a dynamic and supportive environment
- Paid training and development programs to enhance your skills and knowledge
- Collaborative and inclusive team culture that values diversity and inclusion
- Recognition and rewards for outstanding performance and contributions
**Work Environment and Company Culture**
- arenaflex is
