Forward Deployed Engineer III

<div class="content-intro"><p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="none">As a member of the ShipBob Team, you will...</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559738":240,"335559739":240,"335559740":276}"=""> </span></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="none">Grow with an Ownership Mindset</span></strong><span data-contrast="none">: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place.</span><span data-ccp-props="{" 201341983":0,"335551550":1,"335551620":1,"335559740":276}"=""> </span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="none">Collaborate with Peers and Leaders Alike: </span></strong><span data-contrast="none">At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559738":0,"335559739":160,"335559740":276}"=""> </span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="none">Experience a High-Performance Culture and Clear Purpose: </span></strong><span data-contrast="none">We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.</span><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559738":0,"335559739":160,"335559740":276}"=""> </span></span></li> </ul></div><p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span class="TextRun SCXW142697793 BCX0" lang="EN" data-contrast="auto"><span class="NormalTextRun SCXW142697793 BCX0">Location: </span></span></strong><span class="TextRun SCXW142697793 BCX0" lang="EN" data-contrast="auto"><span class="NormalTextRun SCXW142697793 BCX0">Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI</span></span><span class="TextRun SCXW142697793 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW142697793 BCX0"> </span></span><span class="EOP Selected SCXW142697793 BCX0" data-ccp-props="{}"> </span></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="auto">Role Description:</span></strong><span data-ccp-props="{" 335559738":240,"335559739":120}"=""> </span></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">ShipBob is a global logistics technology company powering e-commerce fulfillment for thousands of brands. Our People team manages the workforce infrastructure that keeps ShipBob running, and we’re ready to fundamentally change how that infrastructure works.</span><span data-ccp-props="{" 335559739":120}"=""> </span></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">We’re hiring a Forward Deployed Engineer III (AI) embedded directly within the People team. This is not a traditional engineering role. It is a role for someone who knows enterprise HR systems from the inside, has built AI-assisted automations that run in production, and has the process instincts and data governance discipline to transform how an HR function operates, responsibly. This role reports to the Senior Director, Total Rewards & HR Systems.</span><span data-ccp-props="{" 335559739":120}"=""> </span></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">You will spend your first 60 days listening, mapping, and diagnosing. Then you will build. You will own the full lifecycle of every automation, from workflow map to production deployment to handoff documentation, working closely with our Central Data team and Legal to ensure sensitive data is handled with the care it deserves. This role reports to the Senior Director, Total Rewards & HR Systems.</span><span data-ccp-props="{" 335559739":120}"=""> </span></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="auto">What you’ll do:</span></strong><span data-ccp-props="{" 335559738":240,"335559739":120}"=""> </span></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Employee lifecycle automation: new hires, role changes, terminations, transfers, and leave. Eliminate the manual coordination that currently runs on emails and spreadsheets by building automated task orchestration with SLAs, escalation paths, and audit-ready logs.</span><span data-ccp-props="{}"> </span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Comp planning infrastructure hardening: access controls, versioning, approval workflows, and AI-assisted benchmarking across our SecureSheets environment.</span><span data-ccp-props="{}"> </span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Build a unified People analytics layer connecting ADP Workforce Now, Greenhouse, and Lattice into a governed data model that gives People leaders real workforce intelligence.</span><span data-ccp-props="{}"> </span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Performance and goals connectivity: build the data infrastructure that links performance data in Lattice to workforce decisions.</span><span data-ccp-props="{}"> </span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Spend your first 60 days embedded across every People sub-function, listening, mapping, and building a prioritized automation backlog that you own and execute against.</span><span data-ccp-props="{}"> </span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Establish logging, monitoring, and alerting infrastructure for all automations. Publish reusable modules to the Automation Hub.</span><span data-ccp-props="{}"> </span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Document all production automations to handoff-ready standard. Ensure every automation touching sensitive data has Legal sign-off and complies with HIPAA and PII governance requirements.</span><span data-ccp-props="{}"> </span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Additional duties and responsibilities as necessary.</span><span data-ccp-props="{}"> </span></span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="auto">What you’ll bring to the table:</span></strong><span data-ccp-props="{" 335559738":240,"335559739":120}"=""> </span></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">5-8 years working with enterprise HR systems (ADP, Workday, SuccessFactors, or equivalent) at an integration or implementation level, not just as an end user.</span><span data-ccp-props="{}"> </span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Demonstrated experience building and deploying AI-assisted workflows in production. Not demos, not proofs of concept, but things that run.</span><span data-ccp-props="{}"> </span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Sound API integration skills: you have built RESTful integrations from scratch, handled auth and error states, and built things that do not break silently.</span><span data-ccp-props="{}"> </span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Real depth in access control design for sensitive data. Working knowledge of HIPAA requirements and hands-on experience implementing role-based access controls in systems handling PII.</span><span data-ccp-props="{}"> </span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Process thinking: you can take an undocumented, messy workflow and produce a clean system flow that exposes every failure mode before you write a line of code.</span><span data-ccp-props="{}"> </span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">High agency. You do not need a fully scoped project list to operate. You find the work.</span><span data-ccp-props="{}"> </span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Experience with Greenhouse ATS at an API or integration level, preferred.</span><span data-ccp-props="{}"> </span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Background in comp planning tools or sales incentive software, preferred.</span><span data-ccp-props="{}"> </span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Familiarity with iPaaS platforms (Workato, Zapier, Boomi) in addition to direct API work, preferred.</span><span data-ccp-props="{}"> </span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Experience at a high-growth, operationally complex company (logistics, e-commerce, manufacturing), preferred.</span><span data-ccp-props="{}"> </span></span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><em><span data-contrast="auto">ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The full base pay range for this position in our compensation architecture is $134,162 - $223,603. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company’s discretionary bonus plan based on Company’s plans and in accordance with Company’s policies.</span></em></strong><span data-ccp-props="{" 335559739":120}"=""> </span></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="auto">Perks & Benefits:</span></strong><span data-ccp-props="{" 335559738":240,"335559739":120}"=""> </span></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Medical, Dental, Vision & Basic Life Insurance</span><span data-ccp-props="{}"> </span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Paid Maternity/Parental Leave Program</span><span data-ccp-props="{}"> </span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Paid Holidays & Flexible Time Off Program</span><span data-ccp-props="{}"> </span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Paid Sick Leave</span><span data-ccp-props="{}"> </span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Wellness Days (1 day/quarter)</span><span data-ccp-props="{}"> </span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">401K Match</span><span data-ccp-props="{}"> </span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">Comprehensive Benefits Package >>> </span><a href="https://www.shipbob.com/careers/"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">https://www.shipbob.com/careers/</span></span></a><span data-ccp-props="{}"> </span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">See Our High-Performing Culture >>> </span><a href="https://www.instagram.com/lifeatshipbob/"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">Check us out on Instagram</span></span></a><span data-contrast="auto"> (@lifeatshipbob)</span><span data-ccp-props="{}"> </span></span></li> </ul><div class="content-conclusion"><p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span class="TextRun SCXW177749497 BCX0" lang="EN" data-contrast="auto"><span class="NormalTextRun SCXW177749497 BCX0">We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.</span></span><span class="LineBreakBlob BlobObject DragDrop SCXW177749497 BCX0"><span class="SCXW177749497 BCX0"> </span></span></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="auto">About You:</span></strong><span data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335551550":6,"335551620":6,"335559738":240,"335559739":240,"335559740":276}"=""> </span></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="none">Building the world’s leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob’s environment isn’t the right fit for everyone, and that’s okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you.</span><span data-ccp-props="{" 335551550":1,"335551620":1,"335559738":240,"335559739":240}"=""> </span></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="none">Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (</span><a href="https://www.shipbob.com/careers/culture/"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">https://www.shipbob.com/careers/culture/</span></span></a><span data-contrast="none">).</span><span data-ccp-props="{" 335551550":1,"335551620":1,"335559738":240,"335559739":240}"=""> </span></span></p> <p><span class="LineBreakBlob BlobObject DragDrop SCXW177749497 BCX0" style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span class="SCXW177749497 BCX0"><strong><span class="TextRun SCXW177749497 BCX0" lang="EN" data-contrast="auto"><span class="NormalTextRun SCXW177749497 BCX0">About Us: </span></span> </strong><br class="SCXW177749497 BCX0"></span></span></p> <p><span class="LineBreakBlob BlobObject DragDrop SCXW177749497 BCX0" style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span class="SCXW177749497 BCX0"><span class="TextRun Highlight SCXW177749497 BCX0" lang="EN" data-contrast="auto"><span class="NormalTextRun SCXW177749497 BCX0">ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize </span><span class="NormalTextRun SpellingErrorV2Themed SCXW177749497 BCX0">ShipBob’s</span><span class="NormalTextRun SCXW177749497 BCX0"> proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across </span><span class="NormalTextRun SpellingErrorV2Themed SCXW177749497 BCX0">ShipBob’s</span><span class="NormalTextRun SCXW177749497 BCX0"> dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. </span><span class="NormalTextRun SpellingErrorV2Themed SCXW177749497 BCX0">ShipBob</span><span class="NormalTextRun SCXW177749497 BCX0"> is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.</span></span> <br class="SCXW177749497 BCX0"></span></span></p> <p><span class="LineBreakBlob BlobObject DragDrop SCXW177749497 BCX0" style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span class="SCXW177749497 BCX0"><span data-teams="true">At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn't a pilot or a perk for select teams. It's standard for everyone. We believe innovation isn't owned by one department. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: <em>how can this be done better, faster, or smarter?</em> These tools are our investment in your ability to find those answers.</span></span></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">We may use AI-powered tools during our interview process to support things like notetaking and organizing feedback so our teams can stay focused on getting to know you. These tools help create a more consistent and thoughtful experience. That said, every hiring decision is made by a human.</span></p> <p><span class="LineBreakBlob BlobObject DragDrop SCXW177749497 BCX0" style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span class="SCXW177749497 BCX0"><em><span class="TextRun SCXW263457653 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW263457653 BCX0">ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</span></span><span class="LineBreakBlob BlobObject DragDrop SCXW263457653 BCX0"><span class="SCXW263457653 BCX0"> </span><br class="SCXW263457653 BCX0"></span><span class="LineBreakBlob BlobObject DragDrop SCXW263457653 BCX0"><span class="SCXW263457653 BCX0"> </span><br class="SCXW263457653 BCX0"></span><span class="TextRun SCXW263457653 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW263457653 BCX0">This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, </span><span class="NormalTextRun SCXW263457653 BCX0">c</span><span class="NormalTextRun SCXW263457653 BCX0">ompensation</span> <span class="NormalTextRun SCXW263457653 BCX0">and training.</span></span><span class="EOP SCXW263457653 BCX0" data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335551550":6,"335551620":6,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""> </span></em></span></span></p> <p><span class="LineBreakBlob BlobObject DragDrop SCXW177749497 BCX0" style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span class="SCXW177749497 BCX0"><em><span class="EOP SCXW263457653 BCX0" data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335551550":6,"335551620":6,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":276,"335559991":360}"=""><span data-teams="true"><strong>There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis</strong>. </span></span></em></span></span></p></div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...