Fraud Case Management Product Owner and Project Support Consultant

<p style="text-align:left"><b>Location:</b></p>4910 Tiedeman Road, Brooklyn Ohio<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p>This role could be remote or hybrid depending on candidate location.</p><p><b>Job Summary</b></p><p>As an Agile Product Owner for our Fraud Product, Change, and Project Management Team, you will partner across our Fraud Solutions, Technology, Operations, and Line of Business (LOB) teams as we implement and operate best-in-class enterprise-wide fraud solutions. This role will be responsible for managing the Fraud Technology intake, backlog, sprint and quarterly priorities, and Product Owner Project Management for Enterprise Fraud Services (EFS) with a primary focus on supporting our Fraud Case Management Platforms.</p><p></p><p>We are currently seeking a skilled individual who is capable of supporting our existing platform and ensuring the platform runs effectively day to day, while also being able to support future readywork as we move to an upgraded Fraud Case Management Platform. The ideal candidate will have the ability to present and lead data-driven strategies in order to effectively execute the product roadmap for this transition and for managing future state ongoing enhancements.  This position requires the ability to influence both internal and external stakeholders, provide business development support, and lead strategic projects. The successful candidate must have demonstrable experience in ensuring that initiatives are completed on-time and on-budget. The candidate must have proven skills that focus on the people-side of change, involving, preparing, supporting, and equipping partners to adopt and leverage changes to business processes, systems, technologies, and more.</p><p></p><p><b>Job Description</b></p><ul><li>Works as part of a team of Agile Product Owners, aligned to critical processes and functions within Enterprise Fraud Services (EFS).</li><li>Represents EFS within all technology-related efforts supporting EFS Applications.</li><li>Serves as a "trusted advisor" who develops and maintains strong relationships with both internal and external stakeholders to lead and influence business decisions. </li><li>Leads and recommends solutions for business critical operational or technology issues including with operational impact, root cause analysis, cross business impact, and arrival at solutions; translate and communicate clearly to end users and key stakeholders.</li><li>Leads, identifies, and implements strategic improvements that generate significant measurable benefits across the enterprise (e.g., revenue, expense, client experience, etc.).</li><li>Works autonomously and possesses the expertise to own and drive change.</li><li>Manage inventory of pending and active change initiatives impacting EFS; including backlog management and prioritization.</li><li>Focused execution of process improvement initiatives to improve the client and teammate experience; reduce losses; increase efficiencies; strengthen controls; and manage risks.</li><li>Analyze reporting and interpret findings from data mining processes; and effectively communicate data and recommendations to senior leadership.</li><li>Demonstrate and maintain expertise of industry trends and practices in Fraud and Risk Management, Compliance, and Operations.</li><li>Use project management skills to lead and drive the completion of various tasks, including application changes, upgrades, workflow changes, process improvements, etc.</li><li>Partner, communicate, and negotiate with stakeholder groups to ensure workload is effectively prioritized, planned, and tracked to completion.</li></ul><p></p><p><b>Required Skills and Experience</b></p><ul><li>Strong experience supporting Fraud Case Management platforms or comparable fraud, disputes, or AML systems.</li><li>Demonstrated ability to perform both in a product owner and project delivery capacity.</li><li>Excellent business impact analysis skills, including assessing and building business requirements, process mapping, gap analysis, change readiness assessments, and identification of key stakeholders.</li><li>Experience in analyzing complex data, workflows, and system behavior to identify issues and opportunities for enhancements.</li><li>Ability to identify, integrate, and coordinate change management activities.</li><li>Ability to support both testing reviews and hands-on experience with QV/UAT testing, defect tracking, and release readiness.</li><li>Ability to understand the strategy, workflow, upstream/downstream impacts, and initiatives across Fraud Services.</li><li>Proven track record of working effectively with technology teams, and external vendors.</li><li>Participate in projects and special initiatives; complete other duties as assigned.</li><li>Ability to handle input from many sources in order to make sound decisions, exercise good judgment, and achieve stated objectives while prioritizing across multiple projects and teams.</li></ul><p></p><p><b>Preferred Qualifications</b></p><ul><li>Background in fraud operations, strategy, or financial crimes risk.</li><li>Experience with Agile and/or hybrid delivery methodologies.</li><li>Familiarity with project management approaches, tools (SharePoint, Jira, Miro, EPPIC, Monday.com), and project lifecycle.</li><li>Familiarity with case management configuration, rules engines, alerts, workflows, and reporting.</li><li>Experience with FileNet strongly preferred.</li><li>Experience leveraging SQL, SAS, or similar tools to gather and analyze data.</li><li>Experience with large-scale organizational change efforts.</li><li>Experience supporting fraud focused regulatory driven technology-related initiatives.</li></ul><p></p><p><b>Soft Skills and Traits (Critical for Success)</b></p><p></p><ul><li>Strong ownership mentality and the ability to operate independently.</li><li>Exceptional organizational and prioritization skills in a fast-paced, change heavy, environment.</li><li>Comfortable balancing tactical production support with strategic product owner and project work.</li><li>Confident communicator who can simplify complex concepts for diverse audiences.</li><li>Ability to independently stay current on industry trends and best practices across fraud operations, technology, risk, and compliance functions.</li><li>Highly collaborative, solutions-oriented mindset aligned to how Fraud Product, Change, and Project Product Owners support the platform and teams.</li></ul><p>#INDKEY</p><p>Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment.  As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties. If located near a KeyBank location, the position in the future may work partially from a Key facility. If not located near a Key facility, team will consider remote workers.</p><p style="text-align:inherit"></p><p style="text-align:left">COMPENSATION AND BENEFITS</p>This position is eligible to earn a base salary in the range of $71,000.00 - $125,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.<p></p><p>Please click <a href="https://www.key.com/about/careers/working-with-us/benefits.html" target="_blank" rel="noopener noreferrer"><span style="color:#0000ff"><u>here</u></span></a> for a list of benefits for which this position is eligible.</p><p></p><p>Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.</p><p></p>Job Posting Expiration Date: <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">05/21/2026 KeyCorp</span> is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.<p style="text-align:inherit"></p><p style="text-align:left"><span>Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing <span><span><span><span class="WLM0"><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">HR_Compliance@keybank.com.</span></span></span></span></span></span></p><p> </p><p> </p>#LI-Remote

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...