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French-Speaking Customer Service Representative

May 18, 2026

At doTERRA we encourage all employees to seek out opportunities that will expand their skill set. We strive to help achieve personal career goals by providing opportunities of growth and movement throughout the company.Job Description: Provide the highest level of customer service to our customers and Wellness Advocates through phone, chat, email, and/or other contact types. Job Requirements: <ul><li>Handle inbound customer contacts including but not limited to phone, chat, and email, with the highest level of customer service Will be trained to take multiple contact types. Contacts will be in French and English language. </li><li>Attend necessary trainings, as determined by management. </li><li>Respond promptly with correct grammar and punctuation in verbal and written communications. </li><li>Use resources to answer questions and resolve concerns promptly and courteously. </li><li>Follow-up on customer services issues. </li><li>Capture customer feedback. </li><li>Identify and track/code contact types. </li><li>Upsell and inform customers about promotions and products. </li><li>Help with special projects as needed. </li><li>Adhere to schedule and meet other department performance standards. </li></ul>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions of this job: <ul><li>This position operates in an office environment that may include exposure to stationary positions and computer blue light for extended periods of time. </li><li>Ability to work under pressure, including during peak season. </li></ul>Job Qualifications: <ul><li>High School Diploma or GED preferred. </li><li>Professional French language proficiency required. </li><li>Professional English language proficiency required. </li><li>Strong typing and computer abilities. </li><li>Ability to type 30 words per minute, preferred. </li><li>Knowledge of proper grammar, punctuation, and impressive spelling. </li><li>Organized and detail-oriented. </li><li>Ability to follow instructions, policies, and procedures. </li><li>Works well with others. </li><li>Proactive while assisting others. </li><li>Ability to communicate effectively with others in a respectful and professional manner. </li><li>Ability to communicate by reading, writing, recording, receiving, and sending communications. </li><li>Previous customer service experience, preferred. </li><li>Desire to move up and grow with dōTERRA, preferred. </li><li>Work at the Pleasant Grove location; or if approved for remote work, lives in Utah or Idaho. </li></ul> doTERRA International, LLC. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability.

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Get Hired Faster With COMPANY_NAME!

1: COMPANY_NAME Smart Tools and Direct Employer Connections Help Speed Up Your Hiring Process

2: With Better Matches, Real-time Job Alerts, and Direct Employer Responses, COMPANY_NAME Helps Many Candidates Secure Interviews and Job Offers Within 15 to 30 Days!

3: The Type of Resume You Need to Get Priority Placement

4: Browse Full-Time, Part-Time, and Freelancing Roles With COMPANY_NAME

5: COMPANY_NAME Helps You Grow Your Career

6: The Easiest Way To Find A Job

7: Find Roles That Offer Growth, Culture & Benefits

8: Get Support With Resume, Interviews & Career Planning

9: Your Future Starts Today

10: Get Hired Within 15 to 30 Days With COMPANY_NAME

French-Speaking Customer Service Representative

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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