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GTM Engineering Intern (Customer Success & Agentic AI)
Who are we?
Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact.You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work. Role Overview The GTM Engineering Intern will occupy a specialized technical role dedicated to bridging the gap between Customer Success strategy and autonomous execution. This position focuses on the design and deployment of Agentic AI-systems capable of reasoning, utilizing tools, and executing multi-step workflows with minimal human intervention.
You will be responsible for moving the organization beyond simple chatbots toward "Autonomous Success Agents" that drive renewals and expansions and operational scale through sophisticated automation and the Microsoft Copilot ecosystem.
Core Responsibilities
1. Agentic AI & Autonomous System Development
- Agentic Development: Design and implement multi-agent systems using Microsoft Copilot Studio and Microsoft Power Automate that can autonomously research customer health, reason through complex account signals, and initiate corrective actions.
- Tool-Use & Function Calling: Develop and configure "skills" or "plugins" that allow AI agents to interact directly with internal APIs, databases, and GTM tools (e.g., Clay, Salesforce, Slack) to perform tasks such as updating account plans or triggering renewal sequences. </
