Health Services Site Trainer

The Health Services Site Trainer plays a vital role in supporting and developing clinic staff to meet the highest standards of care. This position is responsible for conducting comprehensive training sessions across all clinical support areas, ensuring that team members are proficient in essential job functions and compliance requirements. The Trainer oversees employee task completion, coordinates progress documentation, and maintains effective communication with the Health Services Training Team.

Essential Duties and Responsibilities

• Skilled in all areas of clinic support and authorized to train staff. Oversees employees\' task completion, completes employee checklists, and forwards relevant documentation to Health Services Training Team for review and compliance
• Provides and receives constructive feedback regularly to new team members, while collaborating with the training team and health center managers regarding employee progress and development
• Coordinates with training team to ensure compliance with training policies and procedures
• Stays up to date with PPGP Manuals and MSGs, ensures that all training content aligns with the latest guidelines and regulatory standards
• Maintains and demonstrates proficiency in EPIC systems, ensuring accurate and proper documentation in compliance with organizational standards and protocols
• Set ups and maintains training materials and equipment as needed to ensure smooth and effective delivery of training sessions
• Attends trainings as necessary to stay current with industry standards, enhance personal skills, and ensure the effective delivery of training programs
• Performs all RHA duties when not training staff.
• Travels locally

Competencies

• Motivating Others - Demonstrates a great attitude by fostering a positive and encouraging learning environment, promoting teamwork, and supporting the professional growth of all staff
• Adaptability Modifies behavior and attitude best to meet the demands of a given situation
• Organizational Compliance Values and attends to the rules, policies, and procedures and adheres to formal codes of conduct and informal, yet widely accepted social standards
• Communication The ability to convey information, ideas, and instructions to others, both verbally and in writing, while also actively listening and understanding feedback
• Punctuality/Dependability Reflects a strong sense of accountability, trustworthiness, and commitment to meeting deadlines and obligations
• Effectively interacts with co-workers and patients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, lifestyles, and sexual orientations and treats individuals with respect and dignity.

Requirements

• Required Education and Experience
• 6 months clinic support experience at PPGP
• 1-2 years electronic health records experience
• Must have the ability to develop and maintain good working relationships with clinical staff and physicians and to act as a role model for the highest level of clinical practice
• Must be flexible and able to shift priorities as needed
• Valid driver\'s license and be able to travel to multiple office locations in a broad geographic area
• High School Diploma
• Preferred Education and Experience
• Demonstrated thoroughness in clinical operations: Front Desk; Education and Laboratory; Family Planning or Abortion Care to include Ultrasound; and Back Office (family planning or surgery technician).
• 1-3 years EPIC experience

$23 - $27 an hour

37.5 Hour Work Week

Commitment to Justice, Equity, Diversity, and Inclusion (JEDI)

PPGP is wholly committed to fostering a diverse and inclusive organization. We firmly commit to the creation of an environment that values racial equity, diversity, and inclusion, where all individuals feel they are treated fairly, respectfully, and are empowered to bring their full, authentic selves to work. Our commitment is essential to PPGP\'s mission of ensuring reproductive freedom as a fundamental right for all individuals. We are committed to supporting employees, applicants, patients, volunteers and vendors with diverse backgrounds. Our vision is to foster a workplace culture that is a safe space where all employees feel included and comfortable sharing their experiences. We demonstrate our commitment to Justice, Equity, Diversity, and Inclusion when we:

• Demonstrate and Expect Transparency and Accountability
• Educate and Support the Development of our PPGP community
• Practice Effective Communication
• Foster Trust by Being Responsive to the Needs of our PPGP community
• Demonstrate the Use of Inclusive Practices
• Display the Ability to Cultivate Belonging

EOE/AAPPGP is an equal-opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQIA+.

The Work of PPGP

Planned Parenthood Great Plains has been a leading provider of sexual and reproductive health care for more than 85 years, serving women, men, and families in communities across Arkansas, Kansas, Missouri, and Oklahoma. Each year, we provide care to more than 30,000 people across our four-state region through in-clinic and telehealth appointments. We believe that every person deserves to have access to the resources and information they need in order to make decisions about their own health.

PPGP serves people from diverse backgrounds and with diverse needs. PPGP\'s medical staff includes board certified OB/GYN and family medicine physicians, as well as advanced practice clinicians including nurse practitioners and physician assistants. PPGP\'s clinicians provide sexual and reproductive health care, perform examinations, and diagnose and treat infections. PPGP also provides comprehensive, age-appropriate sex education, and our sister corporation, Planned Parenthood Great Plains Votes, is a leading advocate for the sexual and reproductive rights of people in our region.

PPGP believes that diversity in identity and perspective enriches our agency and allows us to better serve our clients. We are committed to workforce diversity and aspire to reflect the communities we serve. We encourage all individuals to share their pronouns during interviews and meetings. To that end, we strongly encourage people of color, LGBTQIA+ identifying individuals, people with disabilities and other underrepresented groups to apply.