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Immigration Services Assistant (Office Automation)
Summary Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As an Immigration Services Assistant (Office Automation), you will support the Adjudication Services Process by assisting Immigration Services Officers, manage files, databases, and correspondence; provide security checks; research and analyze data; prepare reports and provide direct service to customers. This job is open to The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Career transition (CTAP, ICTAP, RPL) Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants. Clarification from the agency If you're ready to help safeguard the nation's immigration system and combat immigration fraud, review the HOW TO APPLY section for steps to prepare for your online applications. Duties • Organizational Location: This position is located in the Department of Homeland Security, U.S. Citizenship and Immigration Services, within FDNS Kansas City, MO and are assigned based on the need of the agency. • The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity. • Maintain compliance with established procedures for the file management and appropriate search logs. • Perform analysis on files, reports, and information systems and databases to update information and maintain data integrity. • Support Immigration Officers and provide customer service that are applicable to DHS/USCIS laws and policies. • Respond to inquiries, such as written correspondence, using various USCIS databases, electronic systems, and reports. • Manage systems to ensure they are current, accurate, and ensure the processes are completed. Scan documents for storage or retrieval. • Utilize various word processing advanced software functions (i.e., Microsoft Office products such as Word, Excel, power point, and Outlook). Requirements Conditions of employment Conditions of Employment: • You must be a U.S. Citizen or U.S. National to apply for this position • Successfully pass a Background Investigation including financial disclosure • You must pass a drug screening • Males born after 12/31/1959 must be registered with the Selective Service • Political appointees may require OPM approval before on-boarding • USCIS applies the Telework Enhancement Act of 2010 to its telework program This position IS NOT considered "essential" for purposes of reporting to work when the facility might otherwise be closed. THIS IS NOT A LAW ENFORCEMENT (COVERED) POSITION. Residency Requirement: There is a residency requirement for all applicants not currently employed by U.S. Citizenship and Immigration Services. This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S. Federal or Military employee serving overseas. Probationary Period: You may be required to serve a probationary period of 1 year. Typing Certification: Applicants must be able to type at least 40 words per minute. You can self-certify by submitting a statement that you can type this speed. General Office Skills: Applicants must possess knowledge of general office automation software, practices, and procedures. Physical Demands: Applicants must be able to lift up to 50 pounds. Qualifications The qualifications for this position must be met by 11:59 PM (Eastern Time) on 03/02/2026. Time in Grade does not apply to Delegated Examining Announcements, any reference to Time in Grade in the questionnaire will not apply to the rating and ranking of applicants. GS-07: You qualify at the GS-07 level if you possess one (1) year of specialized experience, equivalent to at least the GS-06 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: • Managing data and files in various software applications to retrieve and prepare reports; • Communicating technical information concerning applications with internal and external contacts; • Analyzing and verifying cases where expedited processing is requested. GS-08: You qualify at the GS-08 level if you possess one (1) year of specialized experience, equivalent to at least the GS-07 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: • Reviewing documents to ensure consistency and validity of submitted data. • Delivering guidance, training, and/or mentorship to various work uni
