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Implementation Specialist, Nursing Health Education
<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p><b><span style="font-size:inherit"><br>Job Description</span></b></p><p><span style="font-size:inherit">Nursing Education Program Implementation Specialist</span></p><p></p><p><span style="font-size:inherit">Are you passionate about helping nursing programs implement and sustain effective teaching solutions?</span></p><p></p><p><span style="font-size:inherit">Would you enjoy leading implementation projects, working cross functionally with internal partners and nursing education professionals?</span></p><p></p><p><b><span style="font-size:inherit">About our Team</span></b></p><p><span style="font-size:inherit">As a global leader in nursing and health education, we prepare Nurses and Allied Health professionals for successful careers. We provide world-class content, innovative learning tools and analytics that improve educational outcomes and help prepare students for the future. We build solid relationships with our customers to understand their needs and provide solutions that deliver successful results.</span></p><p></p><p><b><span style="font-size:inherit">About the Role</span></b></p><p><span style="font-size:inherit">The Implementation Specialist (IS) will work with Program Solution accounts outlining plans for implementing Nursing & Health Education products into their programs. This role identifies important milestones at the account and builds the implementation process into a timeline. The IS works with internal partners and the sales team to deploy resources accordingly and have a clear understanding of the roles that all team members play in the implementation process. They will work in direct contact with the customer and internal teams to ensure that process timelines and deliverables have been met and pivot on deliverables as needed. The Implementation Specialist reports internally on all projects in process and provides timely updates to managers and internal teams. The goal for the Implementation Specialist is to leave the customer confidently using Elsevier’s digital products and build an ongoing training plan for new faculty using our products moving forward at the institution and transition the implementation plan to the Enterprise Customer Success Manager and into steady state for post <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Implementation. </span></span></p><p></p><p><b><span style="font-size:inherit">Responsibilities</span></b></p><ul><li><p><span style="font-size:inherit">Establish training plans for Enterprise Solution customers. </span></p></li></ul><ul><li><p><span style="font-size:inherit">Set Implementation schedule and timeline to fit account calendar. </span></p></li></ul><ul><li><p><span style="font-size:inherit">Track and maintain team deadlines for <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Implementation. </span></span></p></li></ul><ul><li><p><span style="font-size:inherit">Work to collaborate with internal partners to establish curriculum needs and deploy resources for successful program launch of Elsevier Digital products. </span></p></li></ul><ul><li><p><span style="font-size:inherit">Builds account product usage tools to establish a framework of Elsevier digital products and their use within the curriculum. </span></p></li></ul><ul><li><p><span style="font-size:inherit">Identify “at-risk” customers and collaborate to give insight into action plans. </span></p></li></ul><ul><li><p><span style="font-size:inherit">Implements the plan for the Program Solution accounts that will hold accountable the faculty and program administration for a product optimization plan that is ready for hand-off to the Enterprise Customer Success Manager bringing the account to full steady state. </span></p></li><li><p><span style="font-size:inherit">Advise programs using data-driven insights derived from Elsevier product usage and student outcome analysis.</span></p></li><li><p><span style="font-size:inherit">Manage Curriculum Solution process tracking to <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">completion. </span></span></p></li></ul><p></p><p><b><span style="font-size:inherit">Qualifications</span></b></p><ul><li><p><span style="font-size:inherit">Have a minimum of a Bachelor’s degree </span></p></li><li><p><span style="font-size:inherit">Experience in Nursing Education in higher education preferred </span></p></li></ul><ul><li><p><span style="font-size:inherit">1-2 years of experience in Sales, Project Coordination, Customer Success, Customer Service or other Customer-facing roles </span></p></li></ul><ul><li><p><span style="font-size:inherit">Demonstrate the ability to work autonomously with above average skills in self learning, prioritization, organization, and time management </span></p></li></ul><ul><li><p><span style="font-size:inherit">Possess effective interpersonal and leadership skills as well as a proven track record of success </span></p></li></ul><ul><li><p><span style="font-size:inherit">Demonstrate excellent collaborative skills and a teamwork orientation </span></p></li></ul><ul><li><p><span style="font-size:inherit">Ability to communicate effectively across multiple formats via phone, email, webinar and in person </span></p></li></ul><ul><li><p><span style="font-size:inherit">Experience with Excel, Microsoft Project or Trello a plus </span></p></li></ul><ul><li><p><span style="font-size:inherit">Be able to consistently meet deadlines </span></p></li></ul><ul><li><p><span style="font-size:inherit">Have a high-energy, positive, “can-do” attitude </span></p></li></ul><p></p><p><br></p><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;"> U.S.</span> National Base Pay Range: $78,800 - $131,300. Geographic differentials may apply in some locations to better reflect local market <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">rates. This</span> job is eligible for an annual incentive <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">bonus. </span><p><b>We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click </b><a href="https://www.relx.com/careers/join-us/benefits" target="_blank" rel="noopener noreferrer"><span style="color:#0875e1"><b><u>here</u></b></span></a><b> to access benefits specific to your location.</b></p><p></p><p>We are committed to providing a fair and accessible hiring process. 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