About Us

Credit Unions are not-for-profit organizations that exist to serve their members rather than to maximize profits. As a member-owned institution, our focus is on providing a safe place to save and borrow at reasonable rates! That is why our mission at Mid American Credit Union is to be the best choice for quality financial services, above and beyond all other alternatives.

Who Should Apply

Mid American Credit Union is looking for individuals that like to be challenged, rewarded and inspired! This job is perfect for self-motivated, quick thinkers with unmatched problem-solving skills. Are you ready to be a part of a team that provides outstanding service each and every day?

What You'll Do

As part of the IS team, the Information Security Analyst is responsible for assisting in on going reviews of IS systems and hardware to assure that regulatory requirements are met, and that all internal policies and procedures conform to regulatory levels. The Information Security Analyst is also responsible for assisting in the detection and remediation to third party audits, testing, and real time security vulnerabilities. The Information Security Analyst will also assist other members of the IS team and third-partyvendors in maintaining technology infrastructure and processing cycles in a manner that adheres to IS Compliance, IS Security, and IS performance standards.

Operations

• IS Compliance and Cybersecurity
  • Lead the completion of Mid American Credit Unions ongoing review of IS systems and procedures.
  • Assist management to ensure information security policies and procedures conform to the appropriate regulatory level.
  • Assist management by monitoring and advising on status of emerging trends in the industry and research potential security enhancements as directed by management.
• Third Party Audits and Testing
  • Schedule and review periodic vulnerability and penetration test reports to track vulnerability and patch remediation efforts.
  • Work with 3rd party vendors and IS staff to identify the appropriate mitigation action and remedies to reduce the risk to Mid American Credit Union information assets with minimal negative impact on the associated business processes.
  • Investigate and report security violations of Mid American Credit Union Information Security policies and procedures
  • Assist in Mid American Credit Unions annual Disaster Recovery testing and complete internal audits which include, but are not limited to, active directory reviews, internet logs, internal privileges, system access, media access, etc.
• Network Performance and Hardware
  • Review hardware, software, and firmware technologies for possible security vulnerabilities that could impact the security of Mid American Credit Union assets.
  • Provide trouble shooting and problem resolution for functional security and resolve security issues.
• User Support
  • Respond to user requests for assistance in a timely, accurate and professional manner.
  • Log all users requests in the Help Desk ticketing systems.
  • Assist other team members with open tickets as needed.
  • Perform any other duties as needed.
• Third Party Vendor, Training and Documentation
  • Establish and maintain relationships that adhere to the credit union service standards with other Mid American Credit Union employees and third party vendors.
  • Assist in the daily coordination and collaboration with third party vendors.
  • Assist in IS security awareness and training efforts throughout the credit union.
  • Assist in updating existing IS policies and procedures.
  • Maintain all required documentation which includes, but not limited to; the ACET workbook, exam documentation, daily monitoring, vulnerabilities and remediation, audit test findings and remediation, incident response, change management, etc.
    

Cultural Responsibilities

Committed to being part of the Mid American team! Show commitment to learning and growth. Consistently demonstrate a positive attitude and strong people skills during interactions with co-workers and members. Be able to work individually as well as with a team. Embrace change and be able to think of new ideas to assist our members. Demonstrate financial responsibility and professionalism.

What You Need to Get the Job Done

• Must be team oriented and possess a positive attitude while working well with others.
• Customer service experience including the ability to effectively perform the skills necessary to deliver exceptional service, such as communication, empathy, patience and organization.
• Education A 2-year college degree or completion of a specialized course of study at a business or trade school preferred.
• Experience 6 months to 2 years of similar or related experience, including time spent in preparatory positions. Working knowledge of front and back office financial institution processes is a plus.
• Understanding of networks and cyber security. Working knowledge relating to Microsoft server, exchange, and active directory preferred.
• A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or high confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.
• Must be able to work extended hours and/or travel off site when requested by management.
• 24x7 on call is required with on-site Saturday rotation duties.
• Must be able to perform job functions independently or with limited supervision and work effectively on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions.
• Strong verbal and written communication skills. Strong organizational skills
• Ability to demonstrate a high degree of integrity, trust-worthiness, and maintain confidentiality of information and job-related data.
• Ability to prioritize multiple tasks and adjust to changing priorities, as well as, meet hard deadlines.

What You'll Love About Us

• A Company that Cares.We are more than a financial institution; we give back to our community. We teach financial literacy and donate to and support local organizations.
• Work that Stays at Work.Genuine work/life balance served here!
• Rest and Relaxation. Paid vacation time, personal leave and paid holidays

An Equal Opportunity Employer

Mid American Credit Union is an Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law.

Because our team members are trusted to handle sensitive information, we require all candidates who receive and accept employment offers to complete a background check before being hired.

This Company Participates in E-Verify

The Right to Work

Este Empleador Participa en E-Verify

El Derecho a Trabajar