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IT - Digital Platform Ops - Sr Business Systems Analyst - Digital

May 15, 2026

TITLE: SR BUSINESS SYSTEMS ANALYST - DIGITAL STATUS: EXEMPT REPORTS TO: MANAGER - DIGITAL OPERATIONS DEPARTMENT: IT - DIGITAL PLATFORM DELIVERY JOB CODE: 11624 PAY RANGE: $102,000.00 - $110,000.00 ANNUALLY GENERAL DESCRIPTION: The Senior Business Systems Analyst role is responsible for engaging with various business units to translate complex business needs into quality software solutions and assists in the design, development, and implementation of identified solutions following Agile Software development practices. This also includes the operational support for all managed enterprise-wide software solutions. In partnership with the software vendors and business units, the senior analyst will work to maximize opportunities to use technology to improve products, services, and/or business processes. An advanced understanding of the Credit Union’s enterprise-wide software solutions is required. TASKS, DUTIES, FUNCTIONS: <ol style="margin-top: 0in; margin-bottom: 0in;" start="1" type="1"> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Oversees all aspects of the Software Development Lifecycle for enterprise-wide software solutions by reviewing, analyzing, and creating detailed documentation of business unit needs, including workflow, program functions, and steps required to implement technical business processes.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Drives efficient and effective joint business/IT requirements and solution discussions in addition to stakeholder review meetings.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Provide high-quality analytical system solutions for key stakeholders.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Proactively identifies software functional gaps and opportunities of improvement.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Collaborates with product owners to create product backlog by using Agile practices.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Creates user stories with relevant acceptance criteria.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Leads or participates with the implementation of complex projects as technical subject matter expert from beginning to completion.</li> <ul style="margin-top: 0in; margin-bottom: 0in;" type="circle"> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Delivery Focus:</li> <ol style="margin-top: 0in; margin-bottom: 0in;" start="1" type="1"> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">10% Training and mentoring BSA I</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">70% Project Support</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">20% Department process improvement</li> </ol> </ul> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Participate in scrum events such as daily scrums, sprint planning, backlog refinement, sprint retrospective and reviews.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Supports Agile practices and leads the improvement of service.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Designs, creates, and documents process flows, technical requirements list, specifications, diagrams, scenarios, mockups, and/or models for the development team using Visio, MS Word, Excel, PDF, SharePoint, and other like tools.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Provide Tier 3 application support to uphold day-to-day business line operations, including the resolution of all internal tickets to a timely and successful resolution for all Enterprise-wide managed software solutions.</li> <ul style="margin-top: 0in; margin-bottom: 0in;" type="circle"> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Operations Focus:</li> <ol style="margin-top: 0in; margin-bottom: 0in;" start="1" type="1"> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">10% Training and mentoring BSA I and BSA II</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">20% Tickets and operational support requests</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">70% Manage and support software upgrades</li> </ol> </ul> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Troubleshoots issues, assists in triage, and assesses risk and serves as escalation points for incident management.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Manage administrative functions such as, but not limited to customizations of intricate forms, fields, reports and create saved searches, dashboards, workflows, role-based access management and reporting support.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Effectively work to resolve complex business line application requests or reported issues through effective listening skills, positive action, information gathering and/or ticket escalation.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Keep application users regularly informed on progress and resolution for all application issues reported and in alignment with internal service level agreements using clear and proactive communication.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Collaborate and coordinate with third-party service providers or other internal technical teams to address software needs-based solutions and production issues with implemented resolutions and consistent follow-up.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Establish and maintain strong working relationships with business line, other internal technical teams, and third-party service providers needed to improve Enterprise-wide software solutions.</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Participate in on-call support for critical response to after hour application impairments or major outages as needed.</li> </ol> ORGANIZATIONAL CONTACTS & RELATIONSHIPS: <ol style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">INTERNAL: All Credit Union Staff</li> <li style="margin: 0in 0in 8pt 0px; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">EXTERNAL: Vendors, suppliers, government agencies, other industry associations and peers at other financial institutions.</li> </ol> QUALIFICATIONS: <ol style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">EDUCATION: Minimum four-year degree in Information Technology, Project Management or Business Administration required, or 6 years of experience. Bachelor’s degree in Business Administration, Accounting, Information Technology, Engineering, Management, or related field preferred with 4+ years of experience. Equivalent work experience may be considered in lieu of a 4-year degree. Agile certifications preferred.</li> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">EXPERIENCE: Seven years or more experience in financial or health services, including technical business analysis, product development and process improvement. Experience working in an Agile environment or Azure eco system (DevOps) strongly desired.</li> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">KNOWLEDGE / SKILLS:</li> </ol> <ol style="margin-bottom: 0in; margin-top: 0px;"> <li style="list-style: none; margin: 0in 0in 0in 0px; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;"> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Knowledge of commonly used financial industry concepts, practices, and guidelines.</li> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Knowledge of existing Credit Union products, services, and overall operational guidelines, especially as it relates to various delivery channels.</li> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Excellent oral communication, presentation, and technical writing skills.</li> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Strong research, technical analysis, planning and organizational skills.</li> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Ability to use logical reasoning when interpreting facts.</li> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Experience with small to medium enterprise software systems, as well as the ability to learn new systems quickly.</li> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Ability to analyze and document technical business processes. </li> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Ability to make observations, examinations, evaluations, and recommendations.</li> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Ability to participate on projects and assist team members to implement system upgrades and enhancements.</li> <li style="margin: 0in 0in 8pt 0px; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Strong PC skills.</li> </ul> </li> </ol> PHYSICAL REQUIREMENTS: <ol style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Carry and respond to a cell phone 7 days a week. May need to diagnose problems from home, occasionally may need to travel to site to correct problem either by car or public conveyance.</li> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Prolonged sitting throughout the workday with occasional mobility required. </li> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Corrected vision within the normal range.</li> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Hearing within normal range. A device to enhance hearing will be provided if needed.</li> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Ability to lift 20 lbs. as may be required.</li> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.</li> <li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Occasional travel may be required locally, statewide, and throughout the United States to attend seminars and vendor group meetings. Overnight travel and evening schedules included.</li> <li style="margin: 0in 0in 8pt 0px; line-height: 107%; font-size: 12pt; font-family: arial, helvetica, sans-serif;">Occasionally required to change work hours or work long hours including working on weekends to accomplish tasks.</li> </ol> LICENSES / CERTIFICATIONS: None Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. #LI-Remote THIS JOB DESCRIPTION PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE’S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION’S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. <p style="box-sizing: border-box; margin: 0in 0in 8pt; color: #1c1c1e; white-space: normal; background-color: #ffffff; line-height: 15.6933px; font-size: 11pt; font-family: Calibri, sans-serif; text-align: right;">REV. 10/01/2025

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Get Hired Faster With COMPANY_NAME!

1: COMPANY_NAME Smart Tools and Direct Employer Connections Help Speed Up Your Hiring Process

2: With Better Matches, Real-time Job Alerts, and Direct Employer Responses, COMPANY_NAME Helps Many Candidates Secure Interviews and Job Offers Within 15 to 30 Days!

3: The Type of Resume You Need to Get Priority Placement

4: Browse Full-Time, Part-Time, and Freelancing Roles With COMPANY_NAME

5: COMPANY_NAME Helps You Grow Your Career

6: The Easiest Way To Find A Job

7: Find Roles That Offer Growth, Culture & Benefits

8: Get Support With Resume, Interviews & Career Planning

9: Your Future Starts Today

10: Get Hired Within 15 to 30 Days With COMPANY_NAME

IT - Digital Platform Ops - Sr Business Systems Analyst - Digital

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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