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IT Helpdesk Technician I
Dallas Market Center is seeking a motivated and customer focused Helpdesk Technician I (Tier 1) to join our onsite IT Support team. If you’re passionate about technology, energized by solving problems, and eager to gain real world experience in a supportive environment, this is the perfect opportunity to launch your IT career.
As our first line of technical support, you will be the friendly and trusted voice that helps end users resolve everyday issues—whether it’s troubleshooting hardware, assisting with software questions, or helping employees regain the access they need to do their best work. You’ll follow established procedures, learn to triage and escalate effectively, and grow your foundational IT skills with guidance from experienced team members.
This role is ideal for individuals who are early on their IT journey, curious by nature, and excited to learn something new every day. If you thrive in a collaborative environment and enjoy helping people, we want to meet you.
Essential Duties and Responsibilities
- Serve as the first point of contact for IT support requests via phone, email, ticketing system, and in-person support.
- Provide Tier 1 troubleshooting for common issues related to:
- Windows desktops and laptops
- Basic application support (Microsoft Office, Office 365)
- Password resets, account access, and user permissions
- Printers, peripherals, and basic hardware issues
- Accurately document incidents, requests, and resolutions in the ticketing system.
- Follow established troubleshooting procedures and knowledge base articles.
- Escalate unresolved or complex issues to Tier 2 or higher-level support teams in a timely and well-documented manner.
- Assist with the setup, deployment, and replacement of end-user equipment (PCs, monitors, peripherals).
- Support basic mobile device setup and troubleshooting (iOS and Android) as needed.
- Maintain a professional, courteous, and customer-focused approach always.
- Assist with inventory tracking of IT equipment and supplies.
- Perform other related duties as assigned by management.
Required Education:
- High School diploma or equivalent required
- Associate or bachelor’s degree in information technology or a related field is a plus but not required.
Required Experience:
- Excellent problem-solving, communication, and customer service skills.
- Proven experience in IT support, either professionally or through extensive personal experience assisting friends, family, and home networks, with a strong focus on user-centric service.
- Familiarity with PC hardware/software, networking devices, and various IT systems.
- Proficiency with Windows operating systems, Microsoft Office applications, and Office 365.
- Ability to work collaboratively in a team environment and manage time effectively.
Physical Requirements:
- Ability to sit in an office environment for most of each day.
- Ability to stand/walk for extended periods during market events.
- Ability to lift 40 lbs.
Why Work Here
Dallas Market Center is the largest wholesale marketplace in North America, connecting retailers and designers with top manufacturers in home décor, gifts, lighting, and fashion. Our IT team is integral to keeping a 5-million-square-foot campus running seamlessly, supporting everything from digital collaboration to large-scale trade shows. You’ll gain exposure to a wide range of technologies and opportunities for professional growth while being part of an enduring yet forward-thinking organization.
Benefits
• Medical, Dental, Vision, and Pet Insurance
• Life and AD&D Insurance at no cost
• 401(k) with company match
• Paid time off and holidays
• Employee discounts at food outlets onsite, including Starbucks
• Wellness offerings such as flu shot clinics and CPR certification
• Free, covered parking with secure card access
• Access to private events such as trade shows, sample sales, and seminars
