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IT Support Specialist - VAN-1054
PBX Engineering is seeking a passionate IT Support Specialist to work out of our Vancouver office; this role will provide IT support for all offices.
About PBX Engineering
We are an electrical, systems, and software engineering firm, with offices in BC and Alberta, and expansion occurring in Ontario and Atlantic Canada. For more than 28 years we have diligently curated steady growth to build a successful company of over 150 employees.
Our extensive, diverse, and award-winning project portfolio includes infrastructure that positively impacts the public and the communities where we all live and work.
About The Role
Working closely with the Operations Lead and Senior IT Administrator, the IT Support Specialist will be an active member of the Operations team, with responsibility for tasks in the following areas:
- Work collaboratively with other members of the IT team to provide day-to-day in-person and/or remote end user IT Support for the Vancouver, Victoria, Calgary and Squamish offices and remote staff
- Install firmware updates, and performance/security patches on Windows servers and workstations
- Configure new and replacement Windows laptops, workstations and test servers
- Set up and maintain Microsoft Office365/Azure environment, Windows Active Directory (AD), and cloud file share accounts
- Monitor data backups using PBX installed applications
- Create, maintain, and backup VMWare virtual machines
- Set up and troubleshoot LAN, WAN, and VPN connectivity
- Install and update specialized and company licenced applications and software on servers and staff workstations/laptops
- Assist with server, workstation, and network disaster recovery tasks
- Update and maintain IT documentation, including manuals and inventories
- Create, modify, and document firewall rules to support business applications and user access request
- Work with senior IT staff to implement security best practices, updates, and firmware upgrades
- Support VPN configuration and basic troubleshooting for hybrid and remote users
- Work proactively with Operations team to implement forward-looking IT projects aimed to increase IT resiliency, performance, and availability
- Contribute to the exploration and implementation of the company’s AI tools
- Other duties as may reasonably be assigned
- Efficient and effective implementation of all of the above, undertaken in a professional, courteous, and respectful manner
Qualifications
While relevant experience is certainly an asset, we are far more interested in finding the right person and are willing to train. In addition to experience with the above responsibilities, the qualifications for the position include:
- 2-4 years of demonstrated experience in a similar position
- Proficient in configuring, maintaining, and troubleshooting Windows operating systems
- Strong troubleshooting skills across hardware, software, and cloud-based systems
- Good understanding of IP Networking concepts (LANs, WANs, DNS, DHCP, VPNs, etc)
- Knowledgeable in VMWare Hypervisor, vSphere, vMotion, and Windows Active Directory
- Experienced with Cisco Adaptive Security Appliance (ASA), using command line and Cisco Adaptive Security Device Manager (ASDM)
- Experienced with storage architectures
- Strong oral and written communication skills
- Effective interpersonal skills and a positive, professional attitude
- Able to effectively deal with a high level of responsibility and demanding work schedule
- Experienced with Microsoft Office 365/Azure administration
- Experienced with managing WIFI and wireless technologies
- Shows a strong drive to grow both personally and professionally through ongoing learning
- Certifications like Microsoft 365 Azure, Microsoft Azure, CCNA would be considered as an asset
- Maintains a high level of professionalism and composure when supporting users, responding to technical issues with patience, clear communication, and sound judgment in fast-paced or high-pressure situations
- Genuine desire to make an impactful contribution to a place where you yourself can build a long-term career
