IT Systems Analyst

<strong>Overview</strong><br><br><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Boyne Resorts is one of the largest privately owned and operated ski and golf resort company in the country, operating as many as twelve different ski areas and resort properties across North America with over 11,000 full-time and seasonal employees. Boyne Resorts was formed in 1947 and is headquartered in beautiful northern Michigan.</span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Boyne Resorts is in the middle of a long-term effort to transform and modernize its core business and transactional systems in a unified architecture. We are seeking candidates with a strong operational knowledge of POS systems relating to InfoGenesis Food and Beverage.</span></p> <br><strong>Responsibilities</strong><br><br><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">This role requires an individual to assist or lead the optimization, governance, and audit of existing business applications. This role will also facilitate enhancement, implementation, and migration of various business functions, such as retail, ski operations, lodging, food and beverage, and spa. The ideal candidate will have the ability to gather business requirements and understand business processes and apply those to an optimal configuration within the software applications being enhanced or implemented but also have the ability or aptitude to perform minor customizations within the applications, if necessary.</span></p><p style="margin: 0px;"> </p> <br><strong>Qualifications</strong><br><br><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>The candidate should have some combination of the skills below and experience:</strong></span></p><p style="margin: 0px;"> </p><ul><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">3+ years’ experience performing system maintenance, implementations, and migrations</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Ability to gather system requirements and understand business processes</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Compose system configuration solutions based on business requirements</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Document business process changes, testing checklists, customization requirements and standard operating procedures</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">The ability to work closely with business partners in the assigned areas to map processes, the flow of information through these processes, and system requirements to ensure clear requirements for reporting, including:</span><ul><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Organizing and executing customer interviews and workshops to determine functional needs</span></li><li>Implement and test minor customizations</li><li>The ability to work both with a team and independently.</li><li>Familiarity with POS-adjacent integrations (payment processors, kiosk systems, reporting tools)</li><li>Desire to learn new tools and software applications</li></ul></li></ul><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>BONUS POINTS</strong></span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Especially desirable is a candidate that has prior experience in the Ski Industry and any kind of familiarity with industry specific applications such as SMS, InfoGenesis, Book4Time, Akeneo, or Deposco.</span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>WORK ENVIRONMENT</strong></span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">The current team is considered full-time remote workers. In a full-time, remote work environment, the candidate is expected to be well disciplined and have a quality quiet personal workspace. On a semi-regular basis, the team is brought together all at once for a week or less in order to build comradery, typically this happens once a year, or when an opportunity arises due to projects being executed. Regardless of if working remote or not, occasional travel within the US and/or Canada may be required for special projects.</span></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...